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cargojack
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Joined: Jun 30, 2005
Posts: 103
Location: Boca Raton, Florida

PostPosted: Sun Jan 29, 2006 6:31 pm    Post subject: the difference Reply with quote Back to top

I do not doubt that you have had an awful experience with Vonage, but I have had a quite different exeperience. I have had few problems with Vonage. It DID take some arguing and loads of calls for them to switch my virtual and main numbers for me, and I did have some problems with phone aulity in the beginning, but for the most part, service has been great. The first tier customer support sometimes is polite and ignorant, but, usually, they transfer me to the second tier customer support, and I get things fixed. I did have a friend who had Vonage, and all her calls to me sounded choppy. She moved to another state, and hooked up her Vonage, and then everything sounded wonderful. I wonder if your poor quality of service might be due to some interplay with your service provider for internet. Although I sympathize with yoru frustration, it is not the norm.

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droptop4me
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Joined: Jan 29, 2006
Posts: 5

PostPosted: Sun Jan 29, 2006 9:56 pm    Post subject: leaving b4 joining Reply with quote Back to top

thanks for the eye-opener
today i just purchased a Vonage start-up kit from circuit city.
$60 less $125 rebate. WOW sounded too good to be true
now i see why.
luckily i haven't opened the package yet.
it'll have to be returned in the morning
no customer support is all i see all over this forum
hate when that happens
guess i;ll stick with the dummies at ma bell
i'm already used to them
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navydavy2001
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Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sun Jan 29, 2006 11:52 pm    Post subject: Re: leaving b4 joining Reply with quote Back to top

droptop4me wrote:
thanks for the eye-opener
today i just purchased a Vonage start-up kit from circuit city.
$60 less $125 rebate. WOW sounded too good to be true
now i see why.
luckily i haven't opened the package yet.
it'll have to be returned in the morning
no customer support is all i see all over this forum
hate when that happens
guess i;ll stick with the dummies at ma bell
i'm already used to them


A larger percentage of users than you see at these forums NEVER have an issue, and it's very shortsighted to go on this forum alone as your barometer. You can at least try the trial period, and see what happens. I think the money you'll save if you don't have any issues will be well worth it.

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hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Mon Jan 30, 2006 7:17 am    Post subject: Reply with quote Back to top

I purchased mine at Circuit City and I have had no problems. I think more problems seem to occure with people who purchase the device from Vonage and try to hook up their home phone, but even then I believe what you see is a small sample of what happens.

You have 30 days, try it before you return it.

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droptop4me
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Joined: Jan 29, 2006
Posts: 5

PostPosted: Mon Jan 30, 2006 9:16 am    Post subject: try it 1st Reply with quote Back to top

ever try to return a product with-out a upc code?
funny thing going on here,
my rebate form says to include the 1st months bill
Vonage says it has to be postmarked within 30 days!!!
either way i try it i'm the 1 who's wrong & loses
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hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Mon Jan 30, 2006 1:17 pm    Post subject: Reply with quote Back to top

Your first months bill is printable off the internet once you set up your account.

Seems like you've already made up your mind. Good luck.

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fo0hzy
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 30, 2006
Posts: 10

PostPosted: Mon Jan 30, 2006 11:57 pm    Post subject: Reply with quote Back to top

cid92 wrote:
...we're on a lowly T1...


Good Lord how times have changed.

:/
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realnerd
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Joined: Mar 28, 2006
Posts: 1

PostPosted: Tue Mar 28, 2006 5:42 pm    Post subject: silent voicemail Reply with quote Back to top

The silent voice mail issue is one of the main reasons I would leave Vonage. However, doing a google search I found that it appears the bug is that if your Network Availability Number is set to one of the same numbers as your simul ring numbers, it causes random silent voice mails.

I was having the silent voice mail problem along with many other problems and I made a bunch of changes including removing my Network Availability Number and since then I have not had any problems.

A customer that I set Vonage up for has been having silent voice mail problems through today. I just removed his Network Availability Number and will now see if that infact is the root of the problem or if it was just wrong suggestion I found via the web search.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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