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scotty321
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PostPosted: Sat Jan 28, 2006 12:07 pm    Post subject: Reply with quote Back to top

Is this a typical experience for Vonage customers? Are they one of those companies that "never" let you cancel without jumping through tons of hoops?
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navydavy2001
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PostPosted: Sat Jan 28, 2006 4:30 pm    Post subject: Reply with quote Back to top

Morgan, I'm not doing the work for you, you do it, and this is what I suggest. There is a phone number floating around in the forums, one that goes almost to the top of Vonage. Call it, leave a message, and you will get a call back. Be nice and don't hem and haw about why you think they suck. Just tell them what you need and see what happens. No one should have to go through the credit card hassles.

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hookbill
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PostPosted: Sat Jan 28, 2006 5:46 pm    Post subject: Re: Unfortunately Reply with quote Back to top

morgan wrote:
The only other alternative would be to max out that cc and hope the company doesn't pay automatically and put me over my limit. But then again, that's playing a dangerous game with my personal credit and I don't think I should be forced to take such actions.


I'm only quoting this part of your statement to make sure that you don't attempt to do this. I worked at Citi in collections and all you'll get is a charge and an over the credit line fee.

Now for the rest of your statement. I agree, this is just plain wrong. This kind of reminds me of the tatics we used at a lawn care company I worked for where the local office needed good numbers so we wern't "allowed" to do cancellations.

One of the many reasons I quit working there.

Have you thought about contacting the media about this? Every town has those "investagators" that look into these things. It would make a good story (for viewers, not Vonage) they may be interested.

Also if your card does get charged without your permission that is illeagal and essentially that is what would happen. If it does I would call law enforcement and have them perhaps look at any charges.

I personally am totally happy with Vonage, but I don't think this is the way to treat people.

Good luck.

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hookbill
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PostPosted: Sat Jan 28, 2006 5:51 pm    Post subject: Reply with quote Back to top

scotty321 wrote:
Is this a typical experience for Vonage customers? Are they one of those companies that "never" let you cancel without jumping through tons of hoops?


I think this just started. I don't think it's been consistantly happening.

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hookbill
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PostPosted: Sat Jan 28, 2006 5:53 pm    Post subject: Reply with quote Back to top

navydavy2001 wrote:
Morgan, I'm not doing the work for you, you do it, and this is what I suggest. There is a phone number floating around in the forums, one that goes almost to the top of Vonage. Call it, leave a message, and you will get a call back. Be nice and don't hem and haw about why you think they suck. Just tell them what you need and see what happens. No one should have to go through the credit card hassles.


I'll give him a hint...it's in this thread. Smile

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navydavy2001
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PostPosted: Sat Jan 28, 2006 6:37 pm    Post subject: Reply with quote Back to top

Very Happy

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blakadher
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PostPosted: Sun Jan 29, 2006 2:08 am    Post subject: Reply with quote Back to top

Although it would suck to have to resort to this, you could call your credit card company and tell them you think your card number has been compromised. Ask them to issue you a new card and not accept any further charges on the old card number. Really crappy of Vonage to make it so hard to cancel. All of their customer service reps should be empowered to cancel a customer's account, but it's pretty obvious why they're not.

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VonageTPA
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PostPosted: Sun Jan 29, 2006 11:35 am    Post subject: Reply with quote Back to top

There's always 3 sides to a story... I think we're only hearing one side here.

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morgan
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PostPosted: Sun Jan 29, 2006 4:42 pm    Post subject: Well of course Reply with quote Back to top

You're only hearing one side, you have to "think" to come up with that ?

Honestly, the sarcasm and rough treatment from some of you. But I respect that this is your domain, your territory, and you can treat anyone anyway you want. The nature of the internet I understand it.

All I know is that I want to be terminated, and Vonage is refusing. They do not answer direct questions for why, they merely put me in "suspended" status instead of "account closed". I owed them nothing until yesterday when they placed me back in "active" status. You see, when they do that, they charge you $ 9.99. So I owe them $ 10.49 now (with tax) because they "activated" me after repeated requests to have my account terminated.

I'm not sure how you can twist that logic to make Vonage justified, but I'd sure like to hear any stabs at it.

It's just wrong. I have all the emails to show how they've ignored this repeated request and now I have an outstanding balance of $ 10.49 for the privilege of battling with them. It's wrong.

And thanks NavyDavy, I've found that # and will be calling it tomorrow morning.

At this point I'd like to hear from the original poster about his progress. I never meant to hijack this thread, and even though we share similar customer service issues, this thread is about him, not me.

Morgan
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scotty321
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PostPosted: Sun Jan 29, 2006 4:49 pm    Post subject: Reply with quote Back to top

Hi Morgan,

I hope you are able to cancel your Vonage account once you call that main number that was posted.

Vonage gave me one month free to "give them another chance", so that's what I'm doing right now. I still tremendously dislike their customer service & technical support (I've had a few more innocuous tech support questions over the last few weeks and they were unable to answer my questions properly!)

I even had a few more "dead air" voicemails over the last month... but the issue SEEMS to be improving, since it used to be several times per week.

I'll give them unti lthe end of this billing cycle to see if the issue gets resolved completely or not. If not, I'm switching back to landline.

I will keep you posted.

I am unhappy with Vonage, but I'm willing to give them until the end of this billing cycle.

Thanks and good luck on your situation!

Scott
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