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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

Have you ever had to reboot your VT1000 to stop it from blinking (with no dial tone)?
No
33%
 33%  [ 9 ]
Yes, but only after some other problem occurs
11%
 11%  [ 3 ]
Yes, occasionally
14%
 14%  [ 4 ]
Yes, frequently
11%
 11%  [ 3 ]
Yes, every day or almost every day
29%
 29%  [ 8 ]
Total Votes : 27

Author Message
joe
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 28, 2004
Posts: 13

PostPosted: Thu Mar 18, 2004 9:33 am    Post subject: Reply with quote Back to top

I spoke a little too soon, it seems. Even with the vt1000 behind my router, I am back to service failures every day. It just sits there for hours on "four blinks" (failed SIP registration).

I know it's not because it can't reach its server, because unplugging the device and rebooting it puts it back to working in about 60 seconds flat.

I am keeping tech support apprised of all incidents, but they have not had anything new to report for the last several days.

It's frustrating, very frustrating.

Peace,

Joe

---
Jesus Saves.
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roboman
New Forum Member
New Forum Member


Joined: Mar 10, 2004
Posts: 1

PostPosted: Fri Mar 19, 2004 9:48 am    Post subject: Reply with quote Back to top

I am experiencing this same problem and tech support at Vonage had this advice for me:

I am following up on the issue you report of the lost dial tone. This
is something we do know about and our engineers are working with
Motorola for a fix. It is not entirely a problem on our end. What is
happening is if your internet connection drops off even for a brief few
seconds, the connection to us is lost and you need to reboot. What is
being worked on is a way for the device to regain it's connection if it
is lost. Right now I do not have an ETA.
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rohdec12
New Forum Member
New Forum Member


Joined: Mar 19, 2004
Posts: 1

PostPosted: Fri Mar 19, 2004 12:19 pm    Post subject: router - MTA order Reply with quote Back to top

while i didn't get the incessant blinking (had a steady green light), i could get no dial tone without rebooting the MTA about every 2 hours when I had the MTA in front of the router per Vonage suggestion.

So far, with INTERNET >> LINKSYS >> MOTO VT1000V >> PC/phone (while running the free (most current) zonealarm, all is well after about 16 hours. i'm hopeful this will work because i was about ready to ship this stuff back.

mta still seems to reboot and update itself behind the router with no problem.
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joe
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 28, 2004
Posts: 13

PostPosted: Fri Mar 19, 2004 5:52 pm    Post subject: Reply with quote Back to top

Tech support sent me an email today that tells me that this problem is being addressed, and may hopefully be cured...

Quote:

I have just downloaded a new firmware to
your device that should correct the lost of dialtone and rebooting
issue you have been experiencing thus far.

Please reply to this email and let me know if the device is now showing
a solid light. Furthermore, please let me know the next time that the
device goes offline or you do not have dialtone...this time I will call
you directly to further troubleshoot the issue.

Do not hesitate to contact us if you need further assistance.

Sincerely,
Edgar
Tier-2 Customer Service Representative


This was about an hour ago. I hope that this means that the problem is gone for good.

Peace,

Joe

---
Jesus Saves.
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RichP
New Forum Member
New Forum Member


Joined: Mar 14, 2004
Posts: 5

PostPosted: Fri Mar 19, 2004 8:10 pm    Post subject: Reply with quote Back to top

roboman wrote:
I am experiencing this same problem and tech support at Vonage had this advice for me:

I am following up on the issue you report of the lost dial tone. This
is something we do know about and our engineers are working with
Motorola for a fix. It is not entirely a problem on our end. What is
happening is if your internet connection drops off even for a brief few
seconds, the connection to us is lost and you need to reboot. What is
being worked on is a way for the device to regain it's connection if it
is lost. Right now I do not have an ETA.


If that's true, simply putting the ATA behind a router should fix this. I know I've never seen it in mine, sitting behind a Linksys BEFWS4.
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zachjb
New Forum Member
New Forum Member


Joined: Feb 14, 2004
Posts: 8

PostPosted: Sat Mar 20, 2004 10:15 am    Post subject: Reply with quote Back to top

Now I don't want people to get the wrong idea about Vonage just because some people are having problems with their service. The one thing that I have noticed with my Motorola device is that if it is directly connected to the cable modem it will use a ton of bandwidth and blink all of the time.

From what I have read on the boards, this is some type of identification problem. For some reason your box isn't talking to the Vonage network. Now, I thought that it was perhaps dealing with updates since you can't use the phone while it is updating, but I could be wrong.

However, as soon as I put the device back behind my router, it stops blinking and continues operation. For the month and a half that I have had Vonage, I have never ONCE lost service. I have never had to reboot my Motorola device to get service, so I believe it is something wrong with the way it is configured on your network.

Remember, if you are going to put the device directly on your cable modem, it needs to have DHCP and if you are going to have it behind a firewall, you need a static IP for the device.

Also, if you are having problems connecting to the device, connect your computer to the PC port and then set your computer to do DHCP. It will pick up the appropriate settings and you will be able to talk to your device.
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gfoulks
Vonage Forum Master
Vonage Forum Master


Joined: Jan 18, 2004
Posts: 243

PostPosted: Mon Mar 22, 2004 7:59 am    Post subject: Reply with quote Back to top

a new version of firmware is available that should correct this problem. Reboot your adapter and see if you get VT20_1.1.16d... If not call into support and request that they push the new version to you.
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joe
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 28, 2004
Posts: 13

PostPosted: Mon Mar 22, 2004 8:48 am    Post subject: Reply with quote Back to top

Just to follow up... I have had no further problems since Vonage installed the new firmware to my voice terminal. Steady, solid green light and reliable, working phone service that I can count on.

The bottom line...

- Vonage works.
- Vonage is reliable.
- Vonage addresses technical problems when they occur, and fixes them.

Peace,

Joe

---
Jesus Saves.
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kwebster
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 03, 2004
Posts: 20

PostPosted: Tue Mar 23, 2004 5:07 pm    Post subject: Reply with quote Back to top

I was having the same problem up until about a week ago. One day it failed three times. I tried calling tech support, but gave up waiting.

They apparently did something to fix it around the 15th or so, because it hasn't had a problem since.

BTW, my MTA is behind the router.
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scott
New Forum Member
New Forum Member


Joined: Apr 03, 2004
Posts: 3

PostPosted: Sat Apr 03, 2004 11:45 am    Post subject: Reply with quote Back to top

I'm having the same problem. Three times today.

Anyone who says Vonage customer service is helpful is either clueless or a company shill. They don't answer their phones. If you do manage to get a live one, their english isn't very good (well, pretty good considering its not their native tongue). The Motorolla voice adapter does not work as advertised.

Hold on and hang in there for what? How about an apology and a refund? This is suposed to be telecommunications device not an experiment.
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