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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Forum Suggestions - Comments
Poll

Has Vonage Service Status become simply an advertising channel?
Yes
80%
 80%  [ 4 ]
No
20%
 20%  [ 1 ]
Total Votes : 5

Author Message
scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Sun Jan 01, 2006 11:08 am    Post subject: Vonage Service Status Reply with quote Back to top

I suggest removing this feature from the Vonage forums. I applauded its addition but now feel that it is being abused by Vonage.

The announcement of an expired special offer for adding a second line does not in any way qualify as a service status announcement. Furthermore Vonage rarely has provided any true service status announcement information in any timely fashion.

I would furthermore suggest that, if a significant portion of the membership supports this position, the forum owner contact Vonage and make our displeasure known.

If Vonage wants me to pay attention to the service status information in the future it will have the following characteristics.
  • Date and time of the start of each event
  • Date and time of the posting of each event
  • Date and time of the end of each event
  • Log containing all events
  • Easy to parse information covering range of each event (e.g. area codes or States)
  • Planned outages
  • Advisories concerning upgrades that may result in outages


For the time being I will rely on the members of this forum to provide accurate service status.

_________________
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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