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Bruafekkay Posted:
agreed drab
individual, large
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Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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in
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rio
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HildBeft Posted:
You can recollect
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massrman Posted:
The devices are
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margins , please
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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their
configuration
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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Sababah
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Joined: Dec 31, 2005
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PostPosted: Sat Dec 31, 2005 3:27 pm    Post subject: LNP problems Reply with quote Back to top

Sad Eek Confused Mad Cry Evil or Very Mad Twisted Evil Exclamation Exclamation Exclamation Exclamation Exclamation Exclamation

[font=Verdana]OK, I do not mean to be a conspiracy theorist, but did someone create the customer service system at Vonage to specifically torture people? I do not say this lightly, it has been an absurd time...

I have have been reading others comments that mirror our nightmare story with vonage...we have invested so much time and money into trying to work this out with them, it is like we are trapped...

Today alone we have been on hold for the majority of 1 1/2 hours and disconnected no less than 3 times and even had a cust serv rep tell us that the LPN Specialist, or escalation department, phones are separate than theres and that they dump calls when the system is overloaded.

We have names of all the people we have spoken to. And no one, not this afternoon or the other times actually calls you back when you have accidentally been disconnected while talking to you! So then you have to call back, sit on hold, get thru to someone finally who then puts you on hold and reads your account, then you explain, then they say they cant help you and want to transfer you and then you do it all over again with someone else or you get disconnected and then call again....

And on top of that every time we try to port it is cancelled and we are not contacted to help us remedy the situation. And then when we make contact it is the maze of being put on hold and transferred and people not knowing what is going on.

We have typed in our numbers at several different searches on the web (verizon and nextell to name a couple) and each time it says our numbers are portable.

We have paid for months of extra phone lines and have two boxes that we have paid for. What can we do to actually get for what we paid for...we want to speak to one person who can help us and follows up with us, who we can call back and chat with and check in with... there seems to be no other way... I fantasize about going to the Vonage office and sitting there, with someone from the media, until they either help me or call the police to take me away.

Is there any hope? Is there someone who can explain to us actually what is really going on with the different reasons it has not gone through?

I know this is a total vent but maybe one of you our there has an actual direct line for a competent person at Vonage (not that the folks aren't smart but where is the training and follow thru????)

Thanks!
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NotTelling
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 02, 2006
Posts: 13

PostPosted: Thu Mar 02, 2006 3:44 pm    Post subject: Reply with quote Back to top

well, about getting a callback on dropped calls..unfortunately, certain departments are unable to make outgoing calls, only allowed to receive incoming calls. If a call is dropped, another call comes in automatically, which makes it doubley hard to do a callback, if at all possible, in that department.
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mharvey
Member of the Week
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Joined: Dec 24, 2005
Posts: 135
Location: Northern VA

PostPosted: Thu Mar 02, 2006 11:30 pm    Post subject: Reply with quote Back to top

Why do you keep digging up old threads and answering them like they poster has not received an answer yet? This on is over two months old and it is the only post by this person... I do not think they are still around. I think this was ond of those hit and run complainers that DC was referring to earlier.

just curious... do you work for Vonage?

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NotTelling
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Joined: Mar 02, 2006
Posts: 13

PostPosted: Fri Mar 03, 2006 11:44 am    Post subject: Reply with quote Back to top

well..my idea is that since you can search through the forums and if someone done a search for this same issue at least there will be an answer for them to read instead of having to ask the same question again.

yes
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mikep97
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Joined: Mar 03, 2006
Posts: 7

PostPosted: Fri Mar 03, 2006 9:16 pm    Post subject: Vonage Does not care about their customers!!!! Reply with quote Back to top

I feel for you, I have been trying to resolve a FX transfer from Verizon to Vonage for the last month. I get constant hangups and disconnects and get bounced around for hours on the phone with no further help. Vonage!!! Your customer service is the worst I have ever experienced in my entire life.

Why doesnt anyone help us ( the customer ) why have your customers formed a forum to complain about you!!!!

Please resolve your issues,

thanx, michael
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Fri Mar 03, 2006 9:25 pm    Post subject: Reply with quote Back to top

Hey mikep97:

I sorry that you are having issue, but this site is not the complaint dept.

Please take a moment and read the forum rules prior to posting again.

Thank you,

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