Linksys PAP2 MAC Addresses not registering in Canada...

Posts: 7 · New Forum Member Joined: Dec 31, 2005 Posts: 7

Well, I thought I was going to have a pleasant evening trying to get my service hooked up tonight, but I am guess I no better off then sticking with Telus right about now.

Here is the current situation: Earlier on today, I bought a PAP2 from The Source for $86. Tried to register the MAC address over 7 hours ago and it would not register. I tried again 7 hours later and it still won't register. I keep getting this lovely error message:

"We are sorry for the inconvenience. This device has not been configured correctly for activation with Vonage CA. Please call our Customer Care department at 877-272-0528 for immediate assistance. Please advise our Customer Care team that your device is not configured for service in Canada and we will enable your device for activation."

Well lets see, five phone calls, two transfers, and three disconnects later in the course of speaking with U.S. and "oh god" India support, this has not been resolved. I am very very close to returning this thing and signing up with Primus TalkBroadband.

I'd like to know how many others are having this problem. It appears somewhere along the line that either LinkSys or Vonage messed up and sent a bunch of U.S. Voip TAM's to Canada.

Update: After talking with Vonage again, it appears that they are unwilling to support the TAM's bought from retailers. Well, thank you Vonage, you just lost a customer and probably a lot more too. Good riddance. Evil or Very Mad

Posts: 2 · New Forum Member Joined: Nov 12, 2005 Posts: 2

I bought the WRT54GP2 from London Drugs and also couldn't activate it because "This device has not been configured correctly for activation with Vonage CA. blah, blah, blah" After 4 tries with Tech Support (including a 2 hour odyssey when I got transferred at least 8 times, including some almost unintelligible conversations with tons of static and many long waits on hold), 2 verbal assurances and 1 email that my MAC address would be registered, I got zilch, nada, nothing. After 20 days of trying to get Vonage I gave up.

I also took the WRT54GP2 back to London Drugs and had a sales guy try registering several others off the shelf; all of those MAC numbers were also unable to be registered in Canada.

That is one big batch of bad routers Rolling Eyes

The level of confusion/disorganization is kind of stunning for a company trying to _gain_ customers Evil or Very Mad

Posts: 16 · Vonage Forum Associate Joined: Dec 15, 2005 Posts: 16

vonman wrote:

I bought the WRT54GP2 from London Drugs

I did too - and returned the router to LD. We checked all the routers they had, and all were coming up with the same error.

I purchased from Best Buy, and asked to test the MAC address before I purchased. Once I could confirm that it worked, I purchased it and brought home. Set up in like 3 mins...

Return it to your point of purchase, and let them deal with the Vonage rep.

Posts: 7 · New Forum Member Joined: Dec 31, 2005 Posts: 7

Well, I decided to try another PAP from Futureshop and sure enough, they are having the same problems. I asked the store rep if the MAC address could be checked and he said that the store was not responsible for MAC address problems (go figure). After 10+ calls, I was finally able to get a rep to send the MAC address to their engineers and was told that it would be activated in 24-48 hours. Well, 24 hours has gone by and notta, ziltch. At least I have a reference # with those guys, and I am going to make them log more calls that I make everytime I ask for an update to the situation. Rolling Eyes

So far I have signed up with Comwave, too bad it's a PC Software based service.

Posts: 16 · Vonage Forum Associate Joined: Dec 15, 2005 Posts: 16

SkyFire wrote:

Well, I decided to try another PAP from Futureshop and sure enough, they are having the same problems.

I can't stress it enough - if you want to have it 'resolved' you need to test the MAC before you purchase and return your original one. They'll take it back.

I had Vonage email me 15 days after I originally asked them to register my MAC for Cdn useage - by then I was already 100 mins into my new contract.

Posts: 7 · New Forum Member Joined: Dec 31, 2005 Posts: 7

Well luckily, your store was forgiving in that regard. The Source was out of adapters and Futureshop is hessitant to do that sort of thing.

Posts: 7 · New Forum Member Joined: Dec 31, 2005 Posts: 7

I'd like to thank for the advice that you gave. Futureshop allowed me to call Vonage and check the status of two MAC addresses for two devices that they had, a PAP2 and a WRT54G. Luckily, the PAP2 worked, but the WRT54G did not. Rolling Eyes

I am up and running with Vonage now and did a test call with my mother in B.C. She did say that she had some light feedback on the phone, but I adjusted that with the bandwidth saver. I always also able to get Telus the "bird" and had the line disconnected in 15 minutes. Very Happy