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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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SkyFire
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Joined: Dec 31, 2005
Posts: 7

PostPosted: Sat Dec 31, 2005 2:50 am    Post subject: Linksys PAP2 MAC Addresses not registering in Canada... Reply with quote Back to top

Well, I thought I was going to have a pleasant evening trying to get my service hooked up tonight, but I am guess I no better off then sticking with Telus right about now.

Here is the current situation: Earlier on today, I bought a PAP2 from The Source for $86. Tried to register the MAC address over 7 hours ago and it would not register. I tried again 7 hours later and it still won't register. I keep getting this lovely error message:

"We are sorry for the inconvenience. This device has not been configured correctly for activation with Vonage CA. Please call our Customer Care department at 877-272-0528 for immediate assistance. Please advise our Customer Care team that your device is not configured for service in Canada and we will enable your device for activation."

Well lets see, five phone calls, two transfers, and three disconnects later in the course of speaking with U.S. and "oh god" India support, this has not been resolved. I am very very close to returning this thing and signing up with Primus TalkBroadband.

I'd like to know how many others are having this problem. It appears somewhere along the line that either LinkSys or Vonage messed up and sent a bunch of U.S. Voip TAM's to Canada.

Update: After talking with Vonage again, it appears that they are unwilling to support the TAM's bought from retailers. Well, thank you Vonage, you just lost a customer and probably a lot more too. Good riddance. Evil or Very Mad
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vonman
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PostPosted: Mon Jan 02, 2006 2:58 pm    Post subject: WRT54GP2 from London Drugs also can't be activated in Canada Reply with quote Back to top

Rolling Eyes


I bought the WRT54GP2 from London Drugs and also couldn't activate it because "This device has not been configured correctly for activation with Vonage CA. blah, blah, blah" After 4 tries with Tech Support (including a 2 hour odyssey when I got transferred at least 8 times, including some almost unintelligible conversations with tons of static and many long waits on hold), 2 verbal assurances and 1 email that my MAC address would be registered, I got zilch, nada, nothing. After 20 days of trying to get Vonage I gave up.

I also took the WRT54GP2 back to London Drugs and had a sales guy try registering several others off the shelf; all of those MAC numbers were also unable to be registered in Canada.

That is one big batch of bad routers Rolling Eyes The level of confusion/disorganization is kind of stunning for a company trying to _gain_ customers Evil or Very Mad
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Outriding
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Joined: Dec 15, 2005
Posts: 16

PostPosted: Tue Jan 03, 2006 1:29 pm    Post subject: Re: WRT54GP2 from London Drugs also can't be activated in Ca Reply with quote Back to top

vonman wrote:

I bought the WRT54GP2 from London Drugs


I did too - and returned the router to LD. We checked all the routers they had, and all were coming up with the same error.

I purchased from Best Buy, and asked to test the MAC address before I purchased. Once I could confirm that it worked, I purchased it and brought home. Set up in like 3 mins...

Return it to your point of purchase, and let them deal with the Vonage rep.
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SkyFire
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Joined: Dec 31, 2005
Posts: 7

PostPosted: Tue Jan 03, 2006 8:02 pm    Post subject: Tried again and so far, no success Reply with quote Back to top

Well, I decided to try another PAP from Futureshop and sure enough, they are having the same problems. I asked the store rep if the MAC address could be checked and he said that the store was not responsible for MAC address problems (go figure). After 10+ calls, I was finally able to get a rep to send the MAC address to their engineers and was told that it would be activated in 24-48 hours. Well, 24 hours has gone by and notta, ziltch. At least I have a reference # with those guys, and I am going to make them log more calls that I make everytime I ask for an update to the situation. Rolling Eyes

So far I have signed up with Comwave, too bad it's a PC Software based service.
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Outriding
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Joined: Dec 15, 2005
Posts: 16

PostPosted: Tue Jan 03, 2006 10:30 pm    Post subject: Re: Tried again and so far, no success Reply with quote Back to top

SkyFire wrote:
Well, I decided to try another PAP from Futureshop and sure enough, they are having the same problems.


I can't stress it enough - if you want to have it 'resolved' you need to test the MAC before you purchase and return your original one. They'll take it back.

I had Vonage email me 15 days after I originally asked them to register my MAC for Cdn useage - by then I was already 100 mins into my new contract.
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SkyFire
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PostPosted: Tue Jan 03, 2006 11:03 pm    Post subject: MAC Addresses.... Reply with quote Back to top

Well luckily, your store was forgiving in that regard. The Source was out of adapters and Futureshop is hessitant to do that sort of thing.
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SkyFire
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Posts: 7

PostPosted: Wed Jan 04, 2006 1:07 am    Post subject: Advice worked. Reply with quote Back to top

I'd like to thank for the advice that you gave. Futureshop allowed me to call Vonage and check the status of two MAC addresses for two devices that they had, a PAP2 and a WRT54G. Luckily, the PAP2 worked, but the WRT54G did not. Rolling Eyes

I am up and running with Vonage now and did a test call with my mother in B.C. She did say that she had some light feedback on the phone, but I adjusted that with the bandwidth saver. I always also able to get Telus the "bird" and had the line disconnected in 15 minutes. Very Happy
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