Linksys RT31P2 problem Updated 01/03/06

Posts: 3 · New Forum Member Joined: Dec 30, 2005 Posts: 3

I am not sure what has happened, but my linksys router stopped producing a dialtone earlier this morning. I have tried numerous times to reboot this thing, but the only lights that are lit are Internet and LAN3

Router still restarting. Please wait a moment is all i see in the status page, and this has been here for hours.

location Raleigh NC
2. Time Warner Cable
3. Upload and download speeds
4. SB 4100
5. RT31P2 o
6. Modem---->Vonage Adapter-->HUB->PC
7. see above
Router still restarting. Please wait a moment is all i see in the status page, and this has been here for hours.

8.MOS Analysis From You TO the Target Location

Media Quality MOS 3.1 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 30.6%
Latency 0.12 6.3%
Packet Discards 1.19 63.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 301 ms
Packet Discards 4.0%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 46 ms

Signaling Quality Post-Dial Delay 150 ms
Call Setup Time 170 ms
Media Delay 371 ms

Been on hold waiting for support for over an hour now and the dashboard returns error 500 internal server error.

Posts: 3198 · Posted: Fri Dec 30, 2005 8:05 pm Post subject:

http://www.vonage-forum.com/ftopic10256.html

Posts: 12 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 12

that's my thread the link goes to, the same thing happened to me two days ago, I finally got through to Vonage when a friend with a cell came on, I was on the phone for an hour with them (on daytime minutes) and they had me go through all the power cycles and resets and stuff, and nothing work. "Settings are failed" is what I get when I try to restore factory settings. They said that I would have to buy another router these things just happen. The account is under my bosses name and they said that the waranty expired but actually it hasn't for my router since I got mine after his. URG...this is very frustrating not to have a phone, especially since this is my vacation and it ends on Monday...so this is my time to catch up with friends and family since work has been really intense. ARG!!!

Posts: 3198 · Posted: Sat Dec 31, 2005 8:30 am Post subject:

or you could follow the directions in the thread...

Posts: 12 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 12

I did follow the directions in the thread reebok...which ones are you saying I didn't follow? I've emailed them, haven't heard back...I pm'd jdr30, but I haven't heard back yet on that one either (although I'm sure jdr could be busy seeing as it's holiday season and all) and I've tried all the remedies I've read on the site from others having problems. It just sounds like I need a new one and hopefully they won't make me pay for another one.

Posts: 3198 · Posted: Sat Dec 31, 2005 8:55 am Post subject:

ok, I didn't get the impression you pm'd him since you were talking about being on the phone. even if it does take him a little bit, you'll save yourself a lot of frustration by holding out for him. unfortunate as that is.

Posts: 12 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 12

Yeah I did pm him, but i also called them just in case. They just responded to my email a few minutes ago. They gave me some new steps to try (which probably won't work, but some of them I haven't seen before in that order so I'll try it anyways.) i'll keep you updated.

Posts: 3 · New Forum Member Joined: Nov 03, 2005 Posts: 3

location Atlanta
2. Comcast Cable
3. RT31P2
4. Modem---->Vonage Adapter-->HUB->PC

I have been on the phone with Vonage support and they are sending me a new router. I am not convinced that the router is the issue.

Posts: 12 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 12

Ok I tried all the things in the email it didn't work. Laststraw, if it's not the router what do you think it is?

Posts: 3 · New Forum Member Joined: Nov 03, 2005 Posts: 3

I was speaking for my problem. I willl let you know when the new router arrives.

But if it is not the router it could be the service.