Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Names Thomas Klar Head of Country for Germany

Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
oddasudda
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 30, 2005
Posts: 15

PostPosted: Fri Dec 30, 2005 1:14 pm    Post subject: HELP! Problem with WRT54GP2 switch Reply with quote Back to top

Hello everybody,

We've had Vonage for months, now. When we first got it, we set it up with the RT31P2 router. Now we want to set up a wireless network. So, we purchased, through Amazon.com, the WRT54GP2 router.

I'm having some problems, however, that seem a bit strange to me. The installation CD requires that the software detec a cable Internet connection. I tried having it do so with the RT31P2 still hooked up, and it said that the router was "already connected," or something to that extent. I understood this to mean that I needed to connect my computer directly to our cable modem in order for the software installation wizard to continue.

The problem is that, for some reason, the Internet doesn't work when I connect my PC directly to the modem. It used to before we had Vonage, but now it doesn't. I do believe that all of the network configuration settings are correct, too.

Frustrated with that, I tried to bypass the installation wizard by doing it manually. I simply hooked up the new wireless router, and then tried to configure it with the Linksys web software. I used all of the same settings as the old router. Still no Internet, still no phones.

The computer *is* communicating with the router. All LEDs say that everything should be working dandily. When I try to connect to the Internet using *anything* but the old RT31P2 router (even if I try going directly through the modem), the "cable" LED light goes dead on the modem and there is no Internet connection (and therefore no phones, either).

I'm guessing that this probably has something to do with the Mac address. Or, maybe it has something to do with registration. I am 99.9% sure that my ISP (Adelphia) does not require customers to register Mac addresses with them. As for Vonage, I don't know -- I wasn't here when the RT31P2 and phone service were originally set up.

Thanks for any help!
View user's profile Send private message
jfalsey
New Forum Member
New Forum Member


Joined: Dec 30, 2005
Posts: 3

PostPosted: Fri Dec 30, 2005 1:21 pm    Post subject: Reply with quote Back to top

I am new to Vonage and waiting for them to register the router they sent me for 2 days now. So I guess the answer to your question is yes they (Vonage) need to register the Mac Address of your new device.
good luck with that
View user's profile Send private message
oddasudda
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 30, 2005
Posts: 15

PostPosted: Fri Dec 30, 2005 1:26 pm    Post subject: Reply with quote Back to top

Do I register it at http://www.vonage.com/activate ?
View user's profile Send private message
oddasudda
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 30, 2005
Posts: 15

PostPosted: Fri Dec 30, 2005 1:27 pm    Post subject: Reply with quote Back to top

Just tried that. Guess not.
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Dec 30, 2005 1:27 pm    Post subject: Reply with quote Back to top

no. it needs to be registered on your existing account, which isn't possible to do online.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
oddasudda
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 30, 2005
Posts: 15

PostPosted: Fri Dec 30, 2005 1:36 pm    Post subject: Reply with quote Back to top

Thank you. Does anybody know which number I should call? I tried 1-866-VONAGE-HELP and just got busy signals as I went deeper into the voice menu. Weird.
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Dec 30, 2005 2:01 pm    Post subject: Reply with quote Back to top

you can try 888-250-1799

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
jfalsey
New Forum Member
New Forum Member


Joined: Dec 30, 2005
Posts: 3

PostPosted: Fri Dec 30, 2005 2:21 pm    Post subject: Reply with quote Back to top

1-866-243-4357 opt 2 and listen from there
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 30, 2005 2:36 pm    Post subject: Reply with quote Back to top

Oddasudda,

As others have told you, you definitely need to register the new router with Vonage. Keep in mind that when you do so, you will lose Vonage service on the old adapter. Also, it's unlikely that registering with Vonage will cure your problems with getting internet connectivity with the new router. That should work without registering with Vonage.

I'd recommend that you call your ISP and get some help with that part of the installation, even though you seem to be sure that they don't need for the new device to be registered. You might also look over the setup of the old router and see if you can duplicate it on the new one. You might, for example, find a cloned MAC on the old router. Once you've got the internet problem squared away, registering with Vonage should get your phone service up and running.

You also have the option of continuing to use your old router. Just plug the new one into a LAN port on the old one to get the wireless service that you want.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
loas
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 30, 2005
Posts: 18

PostPosted: Fri Dec 30, 2005 5:32 pm    Post subject: Reply with quote Back to top

reebok wrote:
no. it needs to be registered on your existing account, which isn't possible to do online.


If you go to the retail activation link on the front page, there is an option that says "I am an existing customer" which prompts you for your web account user name and password. You can add a device to your account on your own now
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.41 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum