We've had Vonage for months, now. When we first got it, we set it up with the RT31P2 router. Now we want to set up a wireless network. So, we purchased, through Amazon.com, the WRT54GP2 router.
I'm having some problems, however, that seem a bit strange to me. The installation CD requires that the software detec a cable Internet connection. I tried having it do so with the RT31P2 still hooked up, and it said that the router was "already connected," or something to that extent. I understood this to mean that I needed to connect my computer directly to our cable modem in order for the software installation wizard to continue.
The problem is that, for some reason, the Internet doesn't work when I connect my PC directly to the modem. It used to before we had Vonage, but now it doesn't. I do believe that all of the network configuration settings are correct, too.
Frustrated with that, I tried to bypass the installation wizard by doing it manually. I simply hooked up the new wireless router, and then tried to configure it with the Linksys web software. I used all of the same settings as the old router. Still no Internet, still no phones.
The computer *is* communicating with the router. All LEDs say that everything should be working dandily. When I try to connect to the Internet using *anything* but the old RT31P2 router (even if I try going directly through the modem), the "cable" LED light goes dead on the modem and there is no Internet connection (and therefore no phones, either).
I'm guessing that this probably has something to do with the Mac address. Or, maybe it has something to do with registration. I am 99.9% sure that my ISP (Adelphia) does not require customers to register Mac addresses with them. As for Vonage, I don't know -- I wasn't here when the RT31P2 and phone service were originally set up.
I am new to Vonage and waiting for them to register the router they sent me for 2 days now. So I guess the answer to your question is yes they (Vonage) need to register the Mac Address of your new device. good luck with that
Thank you. Does anybody know which number I should call? I tried 1-866-VONAGE-HELP and just got busy signals as I went deeper into the voice menu. Weird.
reebok Vonage Forum MVM
Joined: Oct 24, 2004 Posts: 3198
Location: Lakeland, FL
As others have told you, you definitely need to register the new router with Vonage. Keep in mind that when you do so, you will lose Vonage service on the old adapter. Also, it's unlikely that registering with Vonage will cure your problems with getting internet connectivity with the new router. That should work without registering with Vonage.
I'd recommend that you call your ISP and get some help with that part of the installation, even though you seem to be sure that they don't need for the new device to be registered. You might also look over the setup of the old router and see if you can duplicate it on the new one. You might, for example, find a cloned MAC on the old router. Once you've got the internet problem squared away, registering with Vonage should get your phone service up and running.
You also have the option of continuing to use your old router. Just plug the new one into a LAN port on the old one to get the wireless service that you want.
no. it needs to be registered on your existing account, which isn't possible to do online.
If you go to the retail activation link on the front page, there is an option that says "I am an existing customer" which prompts you for your web account user name and password. You can add a device to your account on your own now
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