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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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oddasudda
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Posts: 15

PostPosted: Fri Dec 30, 2005 1:14 pm    Post subject: HELP! Problem with WRT54GP2 switch Reply with quote Back to top

Hello everybody,

We've had Vonage for months, now. When we first got it, we set it up with the RT31P2 router. Now we want to set up a wireless network. So, we purchased, through Amazon.com, the WRT54GP2 router.

I'm having some problems, however, that seem a bit strange to me. The installation CD requires that the software detec a cable Internet connection. I tried having it do so with the RT31P2 still hooked up, and it said that the router was "already connected," or something to that extent. I understood this to mean that I needed to connect my computer directly to our cable modem in order for the software installation wizard to continue.

The problem is that, for some reason, the Internet doesn't work when I connect my PC directly to the modem. It used to before we had Vonage, but now it doesn't. I do believe that all of the network configuration settings are correct, too.

Frustrated with that, I tried to bypass the installation wizard by doing it manually. I simply hooked up the new wireless router, and then tried to configure it with the Linksys web software. I used all of the same settings as the old router. Still no Internet, still no phones.

The computer *is* communicating with the router. All LEDs say that everything should be working dandily. When I try to connect to the Internet using *anything* but the old RT31P2 router (even if I try going directly through the modem), the "cable" LED light goes dead on the modem and there is no Internet connection (and therefore no phones, either).

I'm guessing that this probably has something to do with the Mac address. Or, maybe it has something to do with registration. I am 99.9% sure that my ISP (Adelphia) does not require customers to register Mac addresses with them. As for Vonage, I don't know -- I wasn't here when the RT31P2 and phone service were originally set up.

Thanks for any help!
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jfalsey
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PostPosted: Fri Dec 30, 2005 1:21 pm    Post subject: Reply with quote Back to top

I am new to Vonage and waiting for them to register the router they sent me for 2 days now. So I guess the answer to your question is yes they (Vonage) need to register the Mac Address of your new device.
good luck with that
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oddasudda
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PostPosted: Fri Dec 30, 2005 1:26 pm    Post subject: Reply with quote Back to top

Do I register it at http://www.vonage.com/activate ?
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oddasudda
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PostPosted: Fri Dec 30, 2005 1:27 pm    Post subject: Reply with quote Back to top

Just tried that. Guess not.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Dec 30, 2005 1:27 pm    Post subject: Reply with quote Back to top

no. it needs to be registered on your existing account, which isn't possible to do online.

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oddasudda
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Posts: 15

PostPosted: Fri Dec 30, 2005 1:36 pm    Post subject: Reply with quote Back to top

Thank you. Does anybody know which number I should call? I tried 1-866-VONAGE-HELP and just got busy signals as I went deeper into the voice menu. Weird.
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reebok
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PostPosted: Fri Dec 30, 2005 2:01 pm    Post subject: Reply with quote Back to top

you can try 888-250-1799

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jfalsey
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PostPosted: Fri Dec 30, 2005 2:21 pm    Post subject: Reply with quote Back to top

1-866-243-4357 opt 2 and listen from there
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Steve48
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PostPosted: Fri Dec 30, 2005 2:36 pm    Post subject: Reply with quote Back to top

Oddasudda,

As others have told you, you definitely need to register the new router with Vonage. Keep in mind that when you do so, you will lose Vonage service on the old adapter. Also, it's unlikely that registering with Vonage will cure your problems with getting internet connectivity with the new router. That should work without registering with Vonage.

I'd recommend that you call your ISP and get some help with that part of the installation, even though you seem to be sure that they don't need for the new device to be registered. You might also look over the setup of the old router and see if you can duplicate it on the new one. You might, for example, find a cloned MAC on the old router. Once you've got the internet problem squared away, registering with Vonage should get your phone service up and running.

You also have the option of continuing to use your old router. Just plug the new one into a LAN port on the old one to get the wireless service that you want.

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Steve Gray
Orlando, FL
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loas
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PostPosted: Fri Dec 30, 2005 5:32 pm    Post subject: Reply with quote Back to top

reebok wrote:
no. it needs to be registered on your existing account, which isn't possible to do online.


If you go to the retail activation link on the front page, there is an option that says "I am an existing customer" which prompts you for your web account user name and password. You can add a device to your account on your own now
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