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acedanger
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Joined: Dec 21, 2005
Posts: 60
Location: Memphis, TN

PostPosted: Fri Dec 30, 2005 12:11 pm    Post subject: call forwarding, voicemail precedence Reply with quote Back to top

If I enable call forwarding and voicemail for 30 seconds, what will happen when the phone rings for 30 seconds? Will the call be forwarded or will it be sent to the voicemail?

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NateHoy
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Posts: 2257
Location: New England

PostPosted: Fri Dec 30, 2005 1:14 pm    Post subject: Re: call forwarding, voicemail precedence Reply with quote Back to top

acedanger wrote:
If I enable call forwarding and voicemail for 30 seconds, what will happen when the phone rings for 30 seconds? Will the call be forwarded or will it be sent to the voicemail?


Here's how I understand it...

It will forward the call. If something picks up the call within the 30 seconds of ringing, it will dump the call to that device. If nothing answers within 30 seconds, or if the number it's trying to forward to is busy, it will dump the call to your Vonage voice mail.

So, if you forward to a cell and your cell has voice mail that answers within 30 seconds, Vonage will see that something answered and will give the call to your cell (it can't differentiate between you answering versus your cell phone's voicemail box, of course).

If your cell is out of range, and your cell company has a message that says "customer is out of range", Vonage will give that call to the cell, and your caller will hear "customer is out of range", then whatever your cell phone does (probably cell phone voice mail). Again, Vonage cannot determine who/what is answering, only that something is.

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wjl
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Joined: Mar 16, 2005
Posts: 18
Location: Cary, NC

PostPosted: Fri Feb 24, 2006 12:03 pm    Post subject: Re: call forwarding, voicemail precedence Reply with quote Back to top

NateHoy wrote:
If your cell is out of range, and your cell company has a message that says "customer is out of range", Vonage will give that call to the cell, and your caller will hear "customer is out of range" ...


So what I would want then is a cell company that does NOT answer with an "out of range" message. Is there such an animal?

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Will
Cary, NC
Vonage User Since 3 Feb 05
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firewall
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PostPosted: Fri Feb 24, 2006 12:10 pm    Post subject: Reply with quote Back to top

I set my ring time to twenty seconds, simulring the calls to my cell, the Vonage VM will always kick in before the cell phone VM has a chance. You may miss a call on the cell if you are in a bad area etc. and in some cases you only get one or two rings on the cell by the time it "transfers". In most cases my cell will ring four times before the home VM answers the call.
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wjl
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PostPosted: Mon Feb 27, 2006 5:21 pm    Post subject: Missing Simulring Calls To Cell Phone Reply with quote Back to top

firewall wrote:
... may miss a call on the cell if you are in a bad area ...


I have not tested this, but I think that even with simulring, the cell company is still going to answer with the "out of range" message and my Vonage VM will never see the call.

I don't have any VM on my cell, so that's not an issue for me. But just out of curiosity, if your cell is "out of range", doesn't the cell VM pick up immediately or pretty close to that?

If you have the time and inclination, turn you cell off, call yourself from a third number, and let us know what answers.

What I really want is for Vonage VM to pick up when my cell is "out of range".

Thx,

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Will
Cary, NC
Vonage User Since 3 Feb 05
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Datahazard
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Joined: Dec 18, 2005
Posts: 185

PostPosted: Tue Feb 28, 2006 8:11 pm    Post subject: Reply with quote Back to top

You're probably just making problems for yourself by setting both of those settings at 30 seconds. You should make one of those settings more than the other depending on what you want to take priority. As far as Simulring, you should almost never simulring a cell phone if you want your Vonage phone to work when your cell phone is off, because it will immediately be sent to your Cell VM or error message.
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firewall
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PostPosted: Tue Feb 28, 2006 8:26 pm    Post subject: Reply with quote Back to top

OK...tried it to verify:

Set simulring to my cell....turned cell off. Had a friend call home. The home phone rang three times then went to my cell VM. This works for me though because either way I'll get the VM. Meanwhile if somebody is in fact home they will have a "shot" at picking up the call.
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torray
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Joined: Dec 29, 2005
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PostPosted: Thu Mar 30, 2006 9:20 am    Post subject: FYI Reply with quote Back to top

For what it's worth...

I have had my Vonage account setup to simultaneously ring my cell phone for almost 2 years now with no problems.

First, if my phone is off or out of the calling area, people who call my cell phone directly hear:

"The subscriber you have dialed is not available or has travelled outside the calling area. Please try your call again later. Message MDO3 52."

However, when ones calls my Vonage line and the cell phone is off it rings for 25 seconds (as I've configured) and goes to my Vonage voicemail.

Second, this does not affect the first comment, but just to eliminate any problems. I had my carrier (T-Mobile) permanently turn off my cell phone voicemail. I don't give out that number either. I only give out my Vonage number. It was painful getting them to turn off the voicemail it's not something the customer service people can do. They have to submit a request to an engineer. It took them a few tries to get it right...not to mention the fact that they thought the request was strange, but who cares?

Now here's my dilemma. I want to better manage Vonage voicemail so that I get an indicator on my cell phone. The configuration only allows for one e-mail address so e-mailing my phone in addition to my personal e-mail address isn't doable.

I've thought about a cool concoction where I have my server check for Vonage voicemails every minute, download the voicemail attachment and using Asterisk (or any dialer) to call my phone and play the message attached.

...Or something like that because my phone takes too long to dial the Vonage voicemail number, key in my account number and key in my password...takes forever...
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NateHoy
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PostPosted: Thu Mar 30, 2006 10:04 am    Post subject: Re: FYI Reply with quote Back to top

torray wrote:

Now here's my dilemma. I want to better manage Vonage voicemail so that I get an indicator on my cell phone. The configuration only allows for one e-mail address so e-mailing my phone in addition to my personal e-mail address isn't doable.


If you can get a forwarding account somewhere, it is quite possible. I use 1&1 as my web host, and their $3 a month plan ($36 a year) has email forwarding (in addition to being a full-featured Web hosting service), so you just set it up, and you can send an email to a single address that can "broadcast" it out to several other addresses for you. The account also includes a domain name of your choice.

http://www.1and1.com/?k_id=6523329

They also have a $1 a month "instant email" package, and I assume it supports forwarding to multiple addresses, but I've never used it. You also have to buy a domain separately at $6 a year, so over a year you'd save a whopping $18 by going that route, and you'd lose the web page capability if you ever wanted it.

DISCLAIMER: The link above is my affiliate link to 1&1. I recommend 1&1 because they have been great to me for three years. If you sign up, I get a small commission. There are lots of companies that do email forwarding, though I have yet to run into one as inexpensive as 1&1. Bigfoot.com has an email-only alternative, but the "multiple broadcast" feature costs more than the entire 1&1 package. I'm sure lots of companies do this, and some may even do it for free, but many will pay for it by sending you spam.

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torray
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PostPosted: Thu Mar 30, 2006 12:28 pm    Post subject: Thanx for the tip Reply with quote Back to top

Hey thanx,

I've got plenty of my own mail servers so I can easily do a forward, too, I just don't feel like going thru all of that. It's just more to manage on my end instead of theirs. I'd rather do it all through Vonage, but some genius had the bright idea of limiting us to one e-mail account. They should allow at least three. However, I may just have to bite the bullet and forward the mail myself.

On that note, it would also be nice if the e-mail could be tagged as a voicemail flag so the phone knows it's not a plain 'ole text message. That way the voicemail indicator will show on the screen. Anyone know if this is possible?

I just wish the voicemail dialer on my phone weren't so friggin' slow. It's unbelievable. It takes forever to key in my account credentials. I can do it faster by hand! I imagine I could modify the phone's software params, but I'm too lazy to go into that right now.

Thanx.
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