No dial tone...tried everything...

Posts: 12 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 12

1. Chicago, IL
2. Comcast
3. Your download speed : 1393 kbps or 174.2 KB/sec.
Your upload speed : 344 kbps or 43 KB/sec.
4. Motorola Surfboard SB4100 Cable Modem
5. Linksys RT31P2
6. Modem---->Linksys Router-->PC
7. My firmware is still saying Firmware Version: 1.30.00 My phone suddenly lost its dialtone yesterday and the light is no longer on. The status on the Linksys page says "Router still restarting. Please wait a moment." I've tried powercycling about 3 times and reset twice including doing the one where you unplug and hold down reset while plugging the cord back in. So far nothing has worked and I need my phone Sad

. I don't have a cell and noone with a phone is going to be at home for a few days on my floor, any suggetions?
8. Media Quality
MOS
4.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 68.1%
Latency 0.00 0.0%
Packet Discards 0.27 31.9%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 138 ms
Packet Discards 1.5%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 60 ms
Max: 160 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 6 ms
Max: 146 ms
Signaling Quality
Post-Dial Delay 94 ms
Call Setup Time 94 ms
Media Delay 454 ms

Posts: 4 · New Forum Member Joined: Dec 29, 2005 Posts: 4

Why not try e-mail support with vonage? I am not sure abt the timeframe of reply?

Posts: 12 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 12

I emailed but haven't heard back yet. I was hoping that until then maybe someone on here would have a solution or have gone though the same thing and knows what the problem is.

Posts: 3198 · Posted: Fri Dec 30, 2005 10:52 am Post subject:

I've never seen a router with that problem that was resolved with anything other than a replacement.
in other words, I think it's probably dead.

Posts: 215 · Vonage Forum Master Joined: Nov 24, 2004 Posts: 215

reebok wrote:

I've never seen a router with that problem that was resolved with anything other than a replacement.
in other words, I think it's probably dead.

Yup. PM me your account number, I will get a new router out to your ASAP.

Posts: 12 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 12

I pm'd you jdr, awaiting your reply.

Posts: 5 · New Forum Member Joined: Apr 25, 2005 Posts: 5

Since this thread seems to have a couple of smart people in it, here's a question for you.

My Linksys RT31P2 power light is continuously flashing and the line status lights never come on. I can not access the web page of the router and think it is dead.

If I call Vonage as ask for a replacement, how much will they charge me for it since I am past warranty? Could be cheaper to go to a Best Buy/Staples and buy one there and have it today.

Assuming that I need a new one, once I get it, how do I transfer my account to this new router and can I do it without calling Tech Support and waiting on hold for 4 hours?

Thanks in advance.

Mike

Posts: 3198 · Posted: Tue Jan 03, 2006 8:14 am Post subject:

sounds dead.
did you get it from vonage? if so, they should replace it.
if you want to buy your own, someone recently pointed out you can go to vonage.com/activate and add your own device. if you do it let me know how it works out.

Posts: 12 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 12

According to them there is only a 30 day warranty on their devices, so I haven't had any luck in trying to get them to replace it. URG! This is the half broke ass link they sent me lol...

http://www.vonage.com/no_flash/help.php?article=183&category=

Has anyone had any luck getting Vonage to replace them after the 30 day warranty (I got my router in July).

Posts: 3198 · Posted: Tue Jan 03, 2006 8:29 am Post subject:

many, many people have had it replaced. there are probably hundreds of posts on it. I had mine replaced after a year. unless they're enforcing the policy now and they didn't before...