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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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someeyeguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 29, 2005
Posts: 20

PostPosted: Thu Dec 29, 2005 7:40 pm    Post subject: Wrong caller ID info Reply with quote Back to top

I own a business with 3 CO POTS lines. Here's my little bit 'o weirdness...

When place a call from my office POTS lines to my home (which has Vonage), different caller ID names show up (other than my business name).

When I call from my office POTS lines to somewhere who has a Verizon POTS line, the correct info shows up on the caller ID.

Can anybody explain this to me? I obviously want the correct thing showing up since it is my business.

Thanks!

-Steve
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Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Fri Dec 30, 2005 2:14 am    Post subject: Reply with quote Back to top

First have your carrier put in a ticket to investigate the issue with that. If they say it's our side, then call us and have us put a ticket in then we will investigate it.


Ticket first on your POTS line carrier.

Ticket second on our side.
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someeyeguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 29, 2005
Posts: 20

PostPosted: Fri Dec 30, 2005 5:38 am    Post subject: Reply with quote Back to top

I called Verizon (my POTS carrier at the office) and started a ticket. It took a day, but they told me everything was being reported correctly.

I'll give Vonage a call.

Thanks!

-Steve
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someeyeguy
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 29, 2005
Posts: 20

PostPosted: Fri Dec 30, 2005 5:55 am    Post subject: Reply with quote Back to top

Gave Vonage a call - they said they are having an issue with the caller ID displaying the wrong information and that they are currently workin gon it. That was all the guy said.

By the way, I had a 0 minute "on hold' time with them, but I called at 5:45 AM Eastern time.

-Steve
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Grinner
New Forum Member
New Forum Member


Joined: Nov 30, 2004
Posts: 6

PostPosted: Tue Jan 10, 2006 4:30 pm    Post subject: Incoming Caller ID name incorrect Reply with quote Back to top

I have the same issue just with 2 people who call me. It displays a phantom name on the Vonage Caller ID when I get it. However, it is the same name each time for each number.

I'm betting that it is just picking up the next entry in the database if a number is not found.
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