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kreedy
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Joined: Mar 12, 2004
Posts: 11
Location: North of Boston

PostPosted: Fri Mar 12, 2004 1:17 pm    Post subject: Dropped calls question Reply with quote Back to top

I'm sure this is well covered ground (heck I know it is...since I've read every post on here I think). Anyhow, since day one wiht Vonage I ahve been experiencing dropped calls. Many of them. Mid sentence I can hear the other person....but they can no longer hear me.

At first I had the: cable modem - router - computers/vonage setup.

Then I tried: cable modem - Vonage - router - computers setup.
In this scenario I was trying to forward certain ports to my router in order to get my webserver to work. No dice. I ended up seeing a post that said to disable NAT (I think it is NAT) and allow everything through. This worked as far as having my phone and web server both working. I thought I would be golden....since the Vonage box has a Qos piece, but I still drop many calls.

In short....it is unusable and I am ready to drop the service (which brings a small tear to my eye, because I know it can work and save me money).

If anyone can help I would greatly appreciate it.

Thanks
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kreedy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 12, 2004
Posts: 11
Location: North of Boston

PostPosted: Fri Mar 12, 2004 1:44 pm    Post subject: answering my own question...... Reply with quote Back to top

Perhaps I have answered my own question here.
I went to a broadband speed test site. Turns out my upload speed ****! I ran the test 8 times and got: 48,212,100,73,104,99,148, and 232.

Of course while 148 and 212 may not be great, it is enough (it should be I'll say) to run the Vonage service. Could it be that my upload speed is causing the issue? 48?

My Qos was slid to the 90 position, although I'm not sure that matters at this point.
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kreedy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 12, 2004
Posts: 11
Location: North of Boston

PostPosted: Fri Mar 12, 2004 4:56 pm    Post subject: Reply with quote Back to top

Well....I just unplugged and re-plugged the box. We'll see what happens. Not sure it will work, since I've done this many times already. It is a slight pain to see, since I have to set my laptop to a static IP od 192.168.102.77 and plug it into the PC slot of the box....thus taking my router and rest of computers offline.

With NAT disabled and everything going stright through you can't hit 192.168.102.1 without doing that.
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ckoehncke
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 31, 2004
Posts: 104

PostPosted: Fri Mar 12, 2004 7:24 pm    Post subject: Reply with quote Back to top

Ah ... the problem of dropped calls!!! I wish I had a single answer to this issue but alas there can be many causes for this.

During your phone conversation, your IAD (Cisco/MOT box) periodically sends a control signal to Vonage indicating that it's still having a phone call in progress. Should this signal not be received (typically sends every 30 seconds), Vonage assumes for whatever reason that the phone call has ended and may have "missed" the disconnect, it then forces the tear down of the call.

Vonage informs the gateway to the PSTN of the situation and even if the gateway is still seeing the call, terminates the connection (some of this is simply due to how SIP works and some of it is for security as well).

Most of the remaining problems again relate to timing, when you MAKE a call there are actually 4 devices in the loop, your little IAD, the Vonage softswitch, their terminating partner's (Global Crossing) gateway and the partner's softswitch as well. During the course of your telephone conversation both the voice and signaling path can go awire, when that happens either one of the 4 devices can conclude the call has terminated and shut itself down.

Latency and missed messages are the general culprit.
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