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Av8rix Posted:
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In The Forum:
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Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01


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kreedy
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Vonage Forum Associate


Joined: Mar 12, 2004
Posts: 11
Location: North of Boston

PostPosted: Fri Mar 12, 2004 1:17 pm    Post subject: Dropped calls question Reply with quote Back to top

I'm sure this is well covered ground (heck I know it is...since I've read every post on here I think). Anyhow, since day one wiht Vonage I ahve been experiencing dropped calls. Many of them. Mid sentence I can hear the other person....but they can no longer hear me.

At first I had the: cable modem - router - computers/vonage setup.

Then I tried: cable modem - Vonage - router - computers setup.
In this scenario I was trying to forward certain ports to my router in order to get my webserver to work. No dice. I ended up seeing a post that said to disable NAT (I think it is NAT) and allow everything through. This worked as far as having my phone and web server both working. I thought I would be golden....since the Vonage box has a Qos piece, but I still drop many calls.

In short....it is unusable and I am ready to drop the service (which brings a small tear to my eye, because I know it can work and save me money).

If anyone can help I would greatly appreciate it.

Thanks
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kreedy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 12, 2004
Posts: 11
Location: North of Boston

PostPosted: Fri Mar 12, 2004 1:44 pm    Post subject: answering my own question...... Reply with quote Back to top

Perhaps I have answered my own question here.
I went to a broadband speed test site. Turns out my upload speed ****! I ran the test 8 times and got: 48,212,100,73,104,99,148, and 232.

Of course while 148 and 212 may not be great, it is enough (it should be I'll say) to run the Vonage service. Could it be that my upload speed is causing the issue? 48?

My Qos was slid to the 90 position, although I'm not sure that matters at this point.
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kreedy
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 12, 2004
Posts: 11
Location: North of Boston

PostPosted: Fri Mar 12, 2004 4:56 pm    Post subject: Reply with quote Back to top

Well....I just unplugged and re-plugged the box. We'll see what happens. Not sure it will work, since I've done this many times already. It is a slight pain to see, since I have to set my laptop to a static IP od 192.168.102.77 and plug it into the PC slot of the box....thus taking my router and rest of computers offline.

With NAT disabled and everything going stright through you can't hit 192.168.102.1 without doing that.
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ckoehncke
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 31, 2004
Posts: 104

PostPosted: Fri Mar 12, 2004 7:24 pm    Post subject: Reply with quote Back to top

Ah ... the problem of dropped calls!!! I wish I had a single answer to this issue but alas there can be many causes for this.

During your phone conversation, your IAD (Cisco/MOT box) periodically sends a control signal to Vonage indicating that it's still having a phone call in progress. Should this signal not be received (typically sends every 30 seconds), Vonage assumes for whatever reason that the phone call has ended and may have "missed" the disconnect, it then forces the tear down of the call.

Vonage informs the gateway to the PSTN of the situation and even if the gateway is still seeing the call, terminates the connection (some of this is simply due to how SIP works and some of it is for security as well).

Most of the remaining problems again relate to timing, when you MAKE a call there are actually 4 devices in the loop, your little IAD, the Vonage softswitch, their terminating partner's (Global Crossing) gateway and the partner's softswitch as well. During the course of your telephone conversation both the voice and signaling path can go awire, when that happens either one of the 4 devices can conclude the call has terminated and shut itself down.

Latency and missed messages are the general culprit.
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