Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
rdstoll
Full Forum Member
Full Forum Member


Joined: Dec 29, 2005
Posts: 63
Location: Des Plaines, IL

PostPosted: Thu Dec 29, 2005 1:12 pm    Post subject: What is the explanation for the website being down? Reply with quote Back to top

We're all having problems with the site, but is there any Vonage tech on here that can tell us what the heck is going on? This is a serious issue and no information from the company as to what is going on. Are they doing an upgrade? Is it a server problem? What is Vonage doing to correct this issue so that it dosen't happen anymore? These are questions that never seem to get answered.

And I'm sick of these Vonage apologists on here who say "what do you expect for the price you are paying." What people expect is to get what they are paying for. If Vonage is undercharging for their service, then raise your prices. This is exactly like the CLECs back when DSL first got going...nice low price, great service when it works, horrible customer support - eventual bankruptcy.

Any Vonage tech guys out there that can clue us in as to what is going on?
View user's profile Send private message
riddler
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Thu Dec 29, 2005 1:34 pm    Post subject: Reply with quote Back to top

"what do you expect for the price you are paying."
Exactly what I was told to expect.....phone sevice,dashboard,tech support,unlimited calling,etc.....
And if they cannot deliver on what is promised then they should LOWER their prices...not raise them....I vote for a credit to everyones account for such outages.....

Let them feel the frustration...
View user's profile Send private message
soundsys4u
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 25, 2005
Posts: 21

PostPosted: Thu Dec 29, 2005 1:40 pm    Post subject: Re: What is the explanation for the website being down? Reply with quote Back to top

I love the fact that everyone on here actually thinks Vonage gives a damn about their "customers". . . .

Warms my heart to think that YOU think they actually give a damn.

Get it thru your heads . . .THEY DON'T!


rdstoll wrote:
We're all having problems with the site, but is there any Vonage tech on here that can tell us what the heck is going on? This is a serious issue and no information from the company as to what is going on. Are they doing an upgrade? Is it a server problem? What is Vonage doing to correct this issue so that it dosen't happen anymore? These are questions that never seem to get answered.

View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Dec 29, 2005 1:43 pm    Post subject: Re: What is the explanation for the website being down? Reply with quote Back to top

rdstoll wrote:
And I'm sick of these Vonage apologists on here who say "what do you expect for the price you are paying."


Rolling Eyes

I *do* wish Vonage would start putting outages, explanations, and ETA's (where available) on the service status pages. They are terrible at communicating issues, and the term "lack of full disclosure" doesn't begin to cover it. And I understand how frustrating it is to buy a low-cost service that has been marketed as a full-fledged service. Vonage's marketing department needs a healthy dose of reality, and needs to stop promising the moon and stars to new customers who sign up and realize it's paper cutouts on a light-bright board. Smile

I'd say their downtime has been, overall, acceptable since I joined in July. Recently, of course, it's been terrible, but I hope that's a temporary situation as they get their rears in gear after their move and after a probable influx of customers. If not, then as customers leave they'll no doubt find their servers work better without the load, though their profit margin won't work so well...

But, what you see is what you get. The service will probably improve shortly, since I doubt they are going to risk mass exodus of their customer base, and until lately they've been pretty good about keeping their web site up and running, and CS working and populated enough to prevent truly ridiculous hold times (and frequently, instant response).

Their communication and disclosure of their issues probably never will. They seem to have a culture of secrecy and sometimes even denial about problems, with a knee-jerk reaction to blaming things on customer equipment. That's not all that unusual in a technology company, nor is it all that unusual in a telecommuncations company. Combine the two with the complexity of both, and you see how transparent the "no geeks required" fallacy really is, unless you have a really good connection and are very lucky.

So, there's Vonage. Good phone, great features when they work, which most of them do most of the time, barely adequate customer service (despite the heroic efforts of a number of their support people, some of whom even post here). Many more promises than reality, but still a good deal at the end of the day, at least IMHO.

Given that many of us have been saying the same things for a long time, it's not very likely to change now. So, without apology, that's what you will get for your $25 a month. If you need more, then your local telco will gladly separate you from $60-75 a month for an equivalent service, and depending on your telco it'll probably be a good bit closer to 100% reliable. You get what you pay for. Caveat Emptor.

Of course, before leaping to another Voip company, or even another telco, you might want to visit the discussion boards run by their fans to see if they have the same problems... My experiences with both cell and landline have both had issues, too, and Voip is new enough that the rough edges haven't been ground out yet. www.broadbandreports.com has an excellent set of discussion boards and allow discussion of various Voip and traditional telco providers.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Dec 29, 2005 1:50 pm    Post subject: Reply with quote Back to top

PS: For comparison, here is a chart, based on user reviews, from DSLReports/BroadBandReports.

http://www.dslreports.com/gbu

Vonage doesn't fare too badly at its price point.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
rdstoll
Full Forum Member
Full Forum Member


Joined: Dec 29, 2005
Posts: 63
Location: Des Plaines, IL

PostPosted: Thu Dec 29, 2005 1:53 pm    Post subject: Re: What is the explanation for the website being down? Reply with quote Back to top

soundsys4u wrote:
I love the fact that everyone on here actually thinks Vonage gives a damn about their "customers". . . .

Warms my heart to think that YOU think they actually give a damn.




Dickhead, this is a forum where people can get answers. We don't need twerps like you sitting in the peanut gallery shouting insults at us. Get a f-ing life, cocksmoker.

Now where are the Vonage techs that are supposed to be trolling here? When is the site going to be up? Why is it happening? What is being done to correct it?
View user's profile Send private message
soundsys4u
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 25, 2005
Posts: 21

PostPosted: Thu Dec 29, 2005 2:07 pm    Post subject: Re: What is the explanation for the website being down? Reply with quote Back to top

Once again. . it just warms my heart to think that YOU actually think there are Vonage techs "trolling" this site and giving a damn about what you say. . .

Stupd bastard. . . the only way people here get answers is from other users. . . .and they've gotten answers by trial and error. . .

So. . (and it's MR Dickhead to YOU schmuckboy). . .if you think they give a damn. . .

THEY STILL DON'T. . .ASSWIPE

rdstoll wrote:
soundsys4u wrote:
I love the fact that everyone on here actually thinks Vonage gives a damn about their "customers". . . .

Warms my heart to think that YOU think they actually give a damn.




Dickhead, this is a forum where people can get answers. We don't need twerps like you sitting in the peanut gallery shouting insults at us. Get a f-ing life, cocksmoker.

Now where are the Vonage techs that are supposed to be trolling here? When is the site going to be up? Why is it happening? What is being done to correct it?
View user's profile Send private message
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu Dec 29, 2005 2:38 pm    Post subject: Reply with quote Back to top

Ahh, yes... Nothing like than an internet forum to bring out the intellectual prowess of people. If you had bothered to search around of the forums, you would learn that 1) Vonage doesn't own/sponsor/manage/do anything with these forums. The forums are operated by a private individual who is unconnected to the company with the exception of being a Vonage customer. 2) There are indeed Vonage techs who do browse the forum from time to time. It's not part of their official job; they do it because they want to help and are in a position to do so. If you searched around, you would probably recognize who some of them are, but I sense you're not here because you want answers, you just want to belittle each other, which is fine, go take it somewhere else and save the rest of us time.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Thu Dec 29, 2005 2:42 pm    Post subject: Reply with quote Back to top

I am not sure this can make it back on topic.

Locked,

Sad

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   This topic is locked: you cannot edit posts or make replies.

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New tplink
New Today 3
Yesterday 8
Total 99012

Who Is On Site
Visitors 98
Members 0
Total 98


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.80
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 600 Pages In The Last 60 Seconds
The Vonage VoIP Forum