Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
davetime
New Forum Member
New Forum Member


Joined: Dec 29, 2005
Posts: 4

PostPosted: Thu Dec 29, 2005 9:53 am    Post subject: New customer - Vonage site unavailable Reply with quote Back to top

I just signed up with Vonage yesterday, and there website is down, and when I call their customer service number, it rings 3 times and then gives me a fast busy signal. Is this the norm for Vonage? Did I make a mistake, and should I have gone with AT&T Callvantage?

This is completely unacceptable of them.
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Dec 29, 2005 10:02 am    Post subject: Reply with quote Back to top

The Dashboard is down, and the customer service 800# (866-243-4357) is just ringing for me with no answer, so it looks like that's down too.

While unacceptable, and while Vonage does suffer from more downtime on their dashboard and CS numbers than they should, trust me - this is not the norm. The dashboard is up "most" of the time, as in down maybe a few hours at a time a couple of times a month, though I wouldn't exactly give it "best of class" scores for uptime.

Most of the downtime has been fairly recent, and probably caused by:

1. Oversuccess - too many new customers.

2. The fact that they are just completing a relocation of their entire company to a new building.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
riddler
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Thu Dec 29, 2005 10:04 am    Post subject: Reply with quote Back to top

Been a rather common occurance here lately....give it a little while and it will be back....
View user's profile Send private message
davetime
New Forum Member
New Forum Member


Joined: Dec 29, 2005
Posts: 4

PostPosted: Thu Dec 29, 2005 10:05 am    Post subject: Reply with quote Back to top

rather sad that this is something which is accepted and not out of the ordinary. Doesn't make me feel good about my decision to go with Vonage.
View user's profile Send private message
acedanger
Full Forum Member
Full Forum Member


Joined: Dec 21, 2005
Posts: 60
Location: Memphis, TN

PostPosted: Thu Dec 29, 2005 10:10 am    Post subject: Reply with quote Back to top

i agree. i've been a Vonage customer for less that 2 weeks (with 10 days on vacation, away from home and my new toys) but about 70% of the time I try to check the dashboard, it appears to be down. I haven't tried CS because after reading this forum, I don't want to call and wait on them and wait and then get disconnected. look around a bit, there are a lot of posts about people getting disconnected from the CS rep.
View user's profile Send private message Visit poster's website Yahoo Messenger MSN Messenger
riddler
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Thu Dec 29, 2005 10:12 am    Post subject: Reply with quote Back to top

Just joined a few weeks ago myself .....been down at least 5 or 6 times that ive noticed....if too many customers is the problem....Im sure we could help them out there..
View user's profile Send private message
davetime
New Forum Member
New Forum Member


Joined: Dec 29, 2005
Posts: 4

PostPosted: Thu Dec 29, 2005 10:18 am    Post subject: Reply with quote Back to top

If this is the norm, why do you all still stay a Vonage customer?
View user's profile Send private message
acedanger
Full Forum Member
Full Forum Member


Joined: Dec 21, 2005
Posts: 60
Location: Memphis, TN

PostPosted: Thu Dec 29, 2005 10:22 am    Post subject: Reply with quote Back to top

so far, i haven't had a need for the dashboard. i'm still not completely set up with Vonage yet and by that i mean that i haven't set up voice mail with them and my old number still hasn't been ported over yet, it still rings on the POTS line.
View user's profile Send private message Visit poster's website Yahoo Messenger MSN Messenger
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Dec 29, 2005 10:22 am    Post subject: Reply with quote Back to top

davetime wrote:
rather sad that this is something which is accepted and not out of the ordinary. Doesn't make me feel good about my decision to go with Vonage.


Until 4-5 weeks ago, Dashboard downtime WAS considered WAY out of the ordinary. However, an influx of customers, coupled with a complete corporate move. Well, let's just say they don't appear to have planned the move as cleanly as they might, and they need to get hopping to get those servers stabilized and back up to ther usual good reliability FAST.

To their defense, a complete corporate move is not an easy thing, and stuff goes wrong. Hopefully they'll get everything settled fast and be up and running 100% again soon. Timing the move around Christmas wasn't the smartest thing on the planet, given the increased new customers AND call volume at this time of year.

I've been a customer since July. Dashboard issues, missed calls, CS unavailability, etc, are recent problems, at least on the scale they are at now.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
tjkiii
New Forum Member
New Forum Member


Joined: Dec 29, 2005
Posts: 1

PostPosted: Thu Dec 29, 2005 10:23 am    Post subject: Customer Site Down again...or still. Reply with quote Back to top

This seems to be happening a lot for me as well.
Unfortunately, my phone is forwarded and I now have no way to un-forward it. Vonage really needs to look into a way to make features like call forwarding, available without having to login to the dashboard.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New alfredodz2
New Today 1
Yesterday 3
Total 99048

Who Is On Site
Visitors 130
Members 0
Total 130


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.79 Seconds and 646 Pages In The Last 60 Seconds
The Vonage VoIP Forum