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NateHoy
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Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Dec 30, 2005 8:46 am    Post subject: Reply with quote Back to top

acedanger wrote:
Anybody know if any of the other Voip services out there have similar issues such as this? There are a few alternatives out there if you still wanted Voip. Anybody have any friends on any of the VoIPs out there who have similar issues??

I think it's kind of funny that the "Vonage Service Status" on the left side of the forum mentions nothing about the dashboard being down (I just tried to log in) but instead it tries to sell you more lines!


I may have posted this earlier in the thread, or in another thread, I don't remember.

User reviews of all types of services, including Voip.

http://www.dslreports.com/gbu

In its price range, Vonage doesn't do too badly.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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soundsys4u
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 25, 2005
Posts: 21

PostPosted: Fri Dec 30, 2005 9:06 am    Post subject: DeeDeeDee Reply with quote Back to top

Evidently the "people do stupid things" catch phrase has caught on at the Web Server administrator level at Vonage. . .

Maybe we should have Carlos Mencia offer a "DeeDeeDee" Award. . .

Can't believe that the servers are down AGAIN this morning. . .sheesh. . this is REALLY gettin old.

Evil or Very Mad
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tobias
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Joined: Dec 30, 2005
Posts: 2

PostPosted: Fri Dec 30, 2005 9:17 am    Post subject: Login Down - Relocation 101 Reply with quote Back to top

[quote="NateHoy"]
davetime wrote:
[snip] an influx of customers, coupled with a complete corporate move. Well, let's just say they don't appear to have planned the move as cleanly as they might, [snip]
To their defense, a complete corporate move is not an easy thing, and stuff goes wrong. .


Corporate Relocation 101 -

Plan for every external service profider to fail to meet your move date
Hire people who have been there and done that
Run in parallel until all systems are stable
Use executive level coordination of advertising and relocation

Hold the head of IT and Marketing responsible for this one. And while your at it, remind the CEO it is their job to get everyone on the same page.

Don't give us excuses, give us results.

I've been running BV in parallel for two months and have found fewer problems then Vonage, a lower rate and better customer service (not off shore). Yes, I can actually speak with an engineer. One more thing, their support system only has two menu levels with far fewer choices.

That is all - and that is no way to run a company. It ranks right up there with PayPal on eBay.
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riddler
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Fri Dec 30, 2005 9:26 am    Post subject: Reply with quote Back to top

Finally got my number completely ported over and recieved an email today saying.....

PLEASE BE ADVISED THAT YOU WILL NEED TO REACTIVATE YOUR 911 DIALING CAPABILITY FOR THE NUMBER YOU TRANSFERRED TO Vonage.

guess i will have to wait for that 2 hour window that the Dashboard "actually works" to do it...
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acedanger
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Joined: Dec 21, 2005
Posts: 60
Location: Memphis, TN

PostPosted: Fri Dec 30, 2005 9:30 am    Post subject: Reply with quote Back to top

Quote:
guess i will have to wait for that 2 hour window that the Dashboard "actually works" to do it...


don't be silly, it's only a 15 minute window...

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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Dec 30, 2005 9:32 am    Post subject: Re: Login Down - Relocation 101 Reply with quote Back to top

tobias wrote:

Corporate Relocation 101 -

Plan for every external service profider to fail to meet your move date
Hire people who have been there and done that
Run in parallel until all systems are stable
Use executive level coordination of advertising and relocation

Hold the head of IT and Marketing responsible for this one. And while your at it, remind the CEO it is their job to get everyone on the same page.

Don't give us excuses, give us results.


Believe me, I'm not defending the failure to plan for the move (if that's what is causing the recent rash of problems). I've been involved in complete corporate moves with three companies, and all three have been accomplished with zero unplanned downtime, solid communications plans, contingency plans, and open status communication to the users.

However unfortunately, stuff DOES go wrong sometimes, and exceeds the plan.

Of course, I'm guessing the move may have something to do with the current web site woes. Since no one at Vonage is offering reasons or justification, much less announcing the problems exist on their service status page, that is pure and utter speculation on my part. It could be that someone urinated on the server, for all I know. Wink

_________________
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tobias
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Joined: Dec 30, 2005
Posts: 2

PostPosted: Fri Dec 30, 2005 9:57 am    Post subject: Relocation Reply with quote Back to top

I agree with you, and I also have three corporate moves under my belt each requiring no service interruption on 24/7 operations (financial processing). Enough of that. We can all throw stones (as I did, and have them thrown at us).

The real problem as I see it is Vonage's lack of communication in general. It begs the question, why is there not a status block on the home page. Gotta ask marketing about that one Wink

The other lesson to be learned here has been around for a long time. Being on the edge means getting burned. Voip is an immature technology being marketed to the public like POTS and there lies a lot of the problem.
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NateHoy
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Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Dec 30, 2005 10:14 am    Post subject: Re: Relocation Reply with quote Back to top

tobias wrote:

The other lesson to be learned here has been around for a long time. Being on the edge means getting burned. Voip is an immature technology being marketed to the public like POTS and there lies a lot of the problem.


Funny that you should use the word "lies". Wink

I can't argue with it, though. Vonage is not what it is advertised to be, but at the end of the day, for me, it's a good value for the money. But I've been in networking for a long time, and I never believed that the service would be perfect, or offer zero downtime, or be a painless, no-hassle install. I wanted a phone line, and I wanted it cheap, and I got one that has never had a major failure on me.

Now, don't get me wrong, I'm not happy when services go down, and problems occur. But it's worth the money to me just to have the phone line and unlimited long distance. A plain, basic phone line with unlimited long distance from Verizon would cost me over $50 a month. When the Vonage extras work, it brings the Verizon equivalent to almost $75 a month. When they don't, I'm still getting good value for my money as long as I can make and receive calls, and personally that's never been a problem for me.

Obviously, if I start having some of the missing calls, "number is out of service" messages, or serious problems, then I'll have to seriously reevaluate things. I have to be able to depend on my phone to be at least fairly reliable. So far, for me, it's passed that test.

I guess it all just depends on how important all the features are. No, you're not getting everything you were promised, at least not all the time. Agreed. But are you getting enough to justify the cost? If so, there you go. If not, then it's time to go elsewhere.

But given the nature of Voip, and the fact that the telcos want nothing more than to kill it in its tracks because they detest competition (and many of the telcos CONTROL the POTS side of the VoIP<->POTS gateways Vonage and all others depend on)... well, you can save the money and go with it, warts and all, or you can go to your local monopoly and spend the extra to get two dedicated strings of copper, knowing they won't be interfering with your connection any more because you are paying them now and not going with their competition.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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riddler
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Fri Dec 30, 2005 10:19 am    Post subject: Reply with quote Back to top

Voip is an immature technology
But running a website has been around a while.
And by the way I just logged into dashboard....better hurry while it lasts.........
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acedanger
Full Forum Member
Full Forum Member


Joined: Dec 21, 2005
Posts: 60
Location: Memphis, TN

PostPosted: Fri Dec 30, 2005 10:26 am    Post subject: Reply with quote Back to top

voice mail tab no worky though, not in opera, not in ff either. i forgot what the dashboard looked like, i can count on my left hand the number of times i've logged in successfully since signing up 15 days ago.

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