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riddler
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Thu Dec 29, 2005 3:24 pm    Post subject: Reply with quote Back to top

...main page is down now...nobodys getting in...
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rdstoll
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Joined: Dec 29, 2005
Posts: 63
Location: Des Plaines, IL

PostPosted: Thu Dec 29, 2005 3:31 pm    Post subject: I just got in!! Just now Reply with quote Back to top

Interesting...tried to get on but front page was even stalling out, but I managed to enter my username and password and vioala! I got in. Site was working no problem once I got on the Dashboard. We'll see how long this lasts.
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NateHoy
Vonage Forum MVM
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Dec 29, 2005 3:32 pm    Post subject: Reply with quote Back to top

Cloudscout wrote:
Dashboard seems to be working for me now, albeit painfully slow.


It's speeding up a little more each time I navigate from page to page. Still not quite what I'd call "snappy", but 5-10 seconds to load a page is better than naught, and it appears to be getting better slowly, probably as the load balanced servers come online (I assume).

For those who feel they've been wronged by this (and justifiably so), the "Request a Credit" link is under "Billing" on your Dashboard. I won't be applying for one myself, since I really had no use for the Dashboard today, but the link is there if you want to try for one. Best of luck.

EDIT - CORRECTION: The link I mentioned above was for applying for credits for erroneous charges on your bill, not for applying for compensatory credits for lost service, etc. Apologies for the misinformation.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net

Last edited by NateHoy on Thu Dec 29, 2005 4:02 pm; edited 1 time in total
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dmesser
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Joined: Dec 29, 2005
Posts: 61

PostPosted: Thu Dec 29, 2005 3:43 pm    Post subject: Reply with quote Back to top

I try to log in but it just dumps me back to a log in page.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Dec 29, 2005 3:53 pm    Post subject: Reply with quote Back to top

dmesser wrote:
I try to log in but it just dumps me back to a log in page.


I just got in, on the second try, but it is slllooowww again. Once I got into Dashboard, it is also very slow. And sometimes I get a blank screen. So, I'd say the page is back down to about 50% functional, if you can get on.

I'll stop logging in to reduce the load. Maybe that'll give you the logon slot you need, since the only reason I'm on the site is to test it. Wink

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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rla
Vonage Forum Junior
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Joined: Dec 29, 2005
Posts: 26

PostPosted: Thu Dec 29, 2005 3:56 pm    Post subject: Reply with quote Back to top

[quote="NateHoy"]
Cloudscout wrote:

For those who feel they've been wronged by this (and justifiably so), the "Request a Credit" link is under "Billing" on your Dashboard. I won't be applying for one myself, since I really had no use for the Dashboard today, but the link is there if you want to try for one. Best of luck.


I went to get credit since I spent most of the day without access to dashboard. Unfortunately you can only only request credit if there is a transaction ID related to a phone call. So I guess the only thing that Vonage counts as creditable is if the phone connection blows up and you can prove it was on them huh?.

Since loosing bits and pieces of the service I pay for does count to me I can only say I am darn glad I didn't shut off my land line. Sorry folks, but to me Vonage seems to be the equivalent of a herd of kids playing with a tin can and string - not at all what I expect out of a professional service provider.

I think I'm gonna stick with Ma Bell. I'd rather not have the bells and whistles than sit here guessing who decides when they will work.


Last edited by rla on Thu Dec 29, 2005 4:03 pm; edited 1 time in total
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Dec 29, 2005 4:00 pm    Post subject: Reply with quote Back to top

rla wrote:

I went to get credit since I spent most of the day without access to dashboard. Unfortunately you can only only request credit if there is a transaction ID related to a phone call. So I guess the only thing that Vonage counts as creditable is if the phone connection blows up and you can prove it was on them huh?.


Sorry, I had never been to the link and didn't realize that information was required.

Just checked it, and the "request a credit" link was for requesting a credit for an erroneous charge on your bill, not for requesting "Compensatory" service-related credits. My bad. Apologies for the misinformation.

I guess a call to Customer Service is in order for you, assuming The number is working for me now, I assume it's up and running again.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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dmesser
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Joined: Dec 29, 2005
Posts: 61

PostPosted: Thu Dec 29, 2005 4:05 pm    Post subject: Reply with quote Back to top

Quote:
I think I'm gonna stick with Ma Bell. I'd rather not have the bells and whistles than sit here guessing who decides when they will work.


I might be with you on that.

The site outage is only a small part of my frustration. I've had to deal with very bad echos and his on most incoming calls. Outgoing seems fine, though. And I don't find solutions like shorting the second phone port to be valid fixes.

I'll give it a little more time. But, my expectations aren't very high at this point, and they aren't even meeting those.
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dmesser
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Joined: Dec 29, 2005
Posts: 61

PostPosted: Thu Dec 29, 2005 4:09 pm    Post subject: Reply with quote Back to top

Now we're back to "Document contains no data".
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jlasman
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 02, 2003
Posts: 17

PostPosted: Thu Dec 29, 2005 4:26 pm    Post subject: Reply with quote Back to top

davetime wrote:
If this is the norm, why do you all still stay a Vonage customer?

Speaking for myself; I may not. I did finally speak to someone in customer support today (over an hour on hold, got disconnected and had to redial after 45 minutes). I gave them a whole list of things that had to be fixed by the end of this billing period.

If those things aren't fixed by the 20th, I'm out of here.

Until then I'm probably trying out BYOD plan from Broadvoice, and asterisk. It's cheap enough to try.

Jeff
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