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dmesser
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Joined: Dec 29, 2005
Posts: 61

PostPosted: Mon Jan 02, 2006 3:24 pm    Post subject: Reply with quote Back to top

Now their site doesn't even load....

Rolling Eyes
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eriq
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Joined: Dec 29, 2005
Posts: 9

PostPosted: Mon Jan 02, 2006 3:30 pm    Post subject: Reply with quote Back to top

dmesser wrote:
Now their site doesn't even load....

Rolling Eyes


Yep. I couldn't access main web site for 20 minutes. Seems to be back up though. Sigh.
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dmesser
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Joined: Dec 29, 2005
Posts: 61

PostPosted: Mon Jan 02, 2006 3:47 pm    Post subject: Reply with quote Back to top

Quote:
Yep. I couldn't access main web site for 20 minutes. Seems to be back up though. Sigh.


Yup. It's back. Everything seems to work except the voice mail page.
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craigwp
Vonage Forum Associate
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Joined: Nov 17, 2005
Posts: 24

PostPosted: Mon Jan 02, 2006 4:37 pm    Post subject: Re: Dashboard Reply with quote Back to top

eriq wrote:
craigwp wrote:
I don't know what all the fuss is about if the dashboard is down for a while for whatever reason. If you have phone service , isn't that what really matters? To myself the dashboard means looking to see who called or who i called . Other options are used rarely. Unless I'm missing something completely. And that has happened before Lol
Web sites go down all over all the time. What am I missing please?


Why are all of your words bold?

Because I can see them better at age 67.


Anyway in answer to your quesiton, as a business owner I heavily rely on call forwarding and being able to change my voice mail options on a regular basis. And when I'm unable to do this just because I can't log into the web site, this is a major problem. It's highly frustrating when I'm able to forward calls to a telephone # one minute, then at the end of the day (or whenever) not be able to unforward them when I need to (and imagine having your calls being stuck forwarding to another number for DAYS at a time).

Yes, ACTUAL service is good. But when the web site is the ONLY way to change your call forwarding & voicemail options, that's bad. The Voip service works well, so please don't reply with a comment like "we should just expect this because it's a new technology." I don't recall typing that hmmmm

Web sites are not a new technology and have been around much longer than Voip. I don't know if you were around in the early years of the internet but even today with all the genius's we have.. web sites are down everywhere .If you were someone who relies on these features on a frequent basis like me (and many other Vonage customers), you'll understand the frustration.Is there an alternative for you? Another Voip provider with better reliability?Life is to short for all this aggravation.. ain't it?

You might wonder why am I still with Vonage? Good service (excluding web site) and affordability. I just EXPECT a web site that's up 98% of the time until Vonage allows us to change certain features from a phone-driven menu instead just through the web site.


and to all this tough surfing, posting, laughing.. g'nite Gracie!! ohh remember this I am That reminded of the guy who felt bad that he didn't have any shoes. Until he met the guy with no feet.
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ShinKen
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Joined: Dec 26, 2005
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PostPosted: Mon Jan 02, 2006 4:57 pm    Post subject: Reply with quote Back to top

Craigwp,

You may not have typed "we should just expect this because it's a new technology.", but your post was along the same lines which you then repeated at the end of your post

Some people on here need access to the website some do not. I signed up for service prior to Christmas and was disappointed to find out the website was having so many issues. Yes websites have issues and go down, but look at it this way, you are not paying yahoo.com to access their website you are paying Vonage to access your account and features of the service. That is a big difference.

At one point I worked for a small company that provided an application through the web. If our site went down it meant that our customers could not do their job. Which in turn meant that they could not provide a service to their clients. We worked damn hard to keep our service up and in the event that we had any problems we contacted our clients to let them know so that they are not in the dark, wondering what in the hell is going on.

How would you feel if it prevented you from doing your job? How would you feel if there were no status reports? How would you feel if someone just said "well website go down all the time, to bad you cannot conduct you work for your clients."

The above is what I feel a good number of people are complaining about.
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jlasman
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 02, 2003
Posts: 17

PostPosted: Mon Jan 02, 2006 6:53 pm    Post subject: Reply with quote Back to top

The ability to forward, and the ability to cancel forwarding, are both very important parts of the service to me and if they weren't available I would NOT have bought the service.

I recently cancelled one of my lines; two left.

I've alrady told Vonage CS that I no longer trust the website for controlling call forwarding and if I can't also do it by telephone by the time my service is up for renewal I'll cancel the other two lines as well.

I've had these lines since the beginning, and it's time for them to stop making excuses and start offering the services I pay for.

Fool me once, shame on you.

Fool me twice, shame on me.

Jeff
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Cyrus255
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Joined: Nov 11, 2005
Posts: 18

PostPosted: Thu Jan 19, 2006 11:29 pm    Post subject: Reply with quote Back to top

eriq wrote:
dmesser wrote:
Now their site doesn't even load....

Rolling Eyes


Yep. I couldn't access main web site for 20 minutes. Seems to be back up though. Sigh.


Makes me worry about the Voip. Although I wonder how Vonage.com is hosted...
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NateHoy
Vonage Forum MVM
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Jan 19, 2006 11:36 pm    Post subject: Reply with quote Back to top

So far, since July 2005, I have had ***ZERO*** downtime on my Voip portion of Vonage.

The only real problems with the web page, eg. extended downtime, were in December 2005 when Vonage completed a corporate relocation which included all the aforementioned servers, in addition to moving all of their reps, the voicemail servers, and trying to roll out new firmware for a few of their devices. Somewhat "difficult" time for them, as a lot of things came to a head at once.

Yes, it was poor planning, and it was bad, and it affected a lot of people's ability to forward and do other things they felt were critical, but it's been pretty solid before and since, at least in my experience (and since the last post on this was Jan 3, I'd say for most everyone else).

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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