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davetime
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Joined: Dec 29, 2005
Posts: 4

PostPosted: Thu Dec 29, 2005 10:24 am    Post subject: Reply with quote Back to top

Well, they provide a service, and an important one at that, so they should plan better. I think I'll see how long it takes to come back up, if it's too long, I'll go to circuit city and get callvantage.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Dec 29, 2005 10:28 am    Post subject: Reply with quote Back to top

davetime wrote:
If this is the norm, why do you all still stay a Vonage customer?


Because, at the end of the day, my Vonage phone line has always worked, and a similar phone number to my $25 a month Vonage line would cost me over $75 a month.

If a few fancies like the Dashboard and Caller ID give me fits from time to time, I console myself by going out for a fancy dinner once a month with the savings. $50 buys a lot of beer to drown my "sorrows" in.

Vonage is still, flaws and all, a good buy for the buck. It's my ONLY phone line, and it's been plenty good enough for me.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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riddler
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Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Thu Dec 29, 2005 10:31 am    Post subject: Reply with quote Back to top

Im just test driving it for a few months...cant get them to port my number over....cant log into website....cant recieve calls (Long Distance)till i get ported over....Too many "can'ts"..... My old carrier will be calling wanting me to come back....so till then..thats why i put up with it.....And I CAN go back!
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eriq
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Joined: Dec 29, 2005
Posts: 9

PostPosted: Thu Dec 29, 2005 10:34 am    Post subject: Re: Customer Site Down again...or still. Reply with quote Back to top

tjkiii wrote:
This seems to be happening a lot for me as well.
Unfortunately, my phone is forwarded and I now have no way to un-forward it. Vonage really needs to look into a way to make features like call forwarding, available without having to login to the dashboard.


I completely agree. I'm surprised that Vonage does not provide a simple way of disabling/enabling specific features without having to log in to their web site.
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riddler
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Thu Dec 29, 2005 10:51 am    Post subject: Reply with quote Back to top

Thats a good idea.....maybe when you log into the router have all of the settings right there.... hum,......all you would need the website for then would be to check your balance.....hum......
anybody listening?.....
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soundsys4u
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 25, 2005
Posts: 21

PostPosted: Thu Dec 29, 2005 11:58 am    Post subject: Listening? Reply with quote Back to top

Nope. .they don't listen. .and they don't care. . .

You'll figure that out sooner rather than later I hope. . .

That's why I left. . .

riddler wrote:
Thats a good idea.....maybe when you log into the router have all of the settings right there.... hum,......all you would need the website for then would be to check your balance.....hum......
anybody listening?.....
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Rayjet2
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Joined: Dec 29, 2005
Posts: 1

PostPosted: Thu Dec 29, 2005 12:30 pm    Post subject: Dashboard Issues Reply with quote Back to top

I'm a new customer, just as of today, I called and they told me they are having issues with their web site and they should be up by tomorrow.

You've got to be kidding..........
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acedanger
Full Forum Member
Full Forum Member


Joined: Dec 21, 2005
Posts: 60
Location: Memphis, TN

PostPosted: Thu Dec 29, 2005 12:33 pm    Post subject: Reply with quote Back to top

haha, it's been down all day
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rla
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 29, 2005
Posts: 26

PostPosted: Thu Dec 29, 2005 12:33 pm    Post subject: Offline Reply with quote Back to top

I just got my service activated yesterday.

The customer support folks are great, but keeping your old number seems to be a little cumbersome so I gave it up. Maybe congress and the FCC should take another stab at it so it doesn't take days and so much grief to transfer your existing number to a new provider.

Anyway, back on topic. Yep, when you get live people you get great service, but the dashboard has been a real pain from the get go. Today I am getting 404 errors when trying to login and yesterday it was a crap shoot. Vonage promotes a great, reliable, cost effective package, but they have got to get the bugs out of that support site. As I see it access to the account and dashboard is part of the package they pitched as part of the service package. If they can't deliver then they need to be kicking out credit to customers who are not getting the full service they pay for.

If you are gonna advertise the service then you better deliver the service you are selling. I'm not here to beta test.


Last edited by rla on Thu Dec 29, 2005 12:40 pm; edited 1 time in total
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acedanger
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Joined: Dec 21, 2005
Posts: 60
Location: Memphis, TN

PostPosted: Thu Dec 29, 2005 12:36 pm    Post subject: Reply with quote Back to top

I thought the current-day end-users were the beta testers?
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