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red_one32
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Joined: Sep 21, 2005
Posts: 8

PostPosted: Tue Dec 27, 2005 12:28 pm    Post subject: Major network and systems issues, Post locations here! Reply with quote Back to top

For the past few days no one has been able to reach me on my Vonage line. It either rings with no voicemail or it rings to a fast busy signal. I see many Vonage customers on this Forum have been having the same issues across the country. I would like to use this post to find out how widespread this problem is. To me this seems like a major problem with the Vonage Network.

I am in the Ft. Lauderdale area and have been having problems since last Thursday. Customer service seems to act like they do not know this is happening . Please post your location and duration of problem. I am curious to see your post.

Kind Regards,
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jdr30
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Joined: Nov 24, 2004
Posts: 215

PostPosted: Tue Dec 27, 2005 3:02 pm    Post subject: Reply with quote Back to top

There are no issues. 10 to 1 it is your router .. even malfunctioning or not set up correctly. Vonage is routing calls just fine.
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red_one32
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Joined: Sep 21, 2005
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PostPosted: Tue Dec 27, 2005 3:09 pm    Post subject: really? Reply with quote Back to top

Tech support told me the calls were never even getting to my router. My router is currently unplugged and I am having my calls forwarded to my softphone. 1 out of every 10 calls gets through. It's clearly a network issue, not a router issue. Any ideas?
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Dec 27, 2005 3:40 pm    Post subject: Re: really? Reply with quote Back to top

red_one32 wrote:
Tech support told me the calls were never even getting to my router. My router is currently unplugged and I am having my calls forwarded to my softphone. 1 out of every 10 calls gets through. It's clearly a network issue, not a router issue. Any ideas?


Plug your router in again and wait a few minutes for it to update your phone number settings.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Dec 28, 2005 1:12 am    Post subject: Reply with quote Back to top

I've been running off of 3 different Comcast connections in SW FL (Ft Myers/Naples) for the past 2 weeks with 0 issues. Not sure who your ISP is and I'm not familiar with Comcast's network and routing, but I've put >400 minutes on Vonage since Monday morning.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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irishman
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Joined: Dec 28, 2005
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PostPosted: Wed Dec 28, 2005 10:58 am    Post subject: Reply with quote Back to top

I am in Jupiter, FL and have had nothing but problems for the last few weeks. Either callers get a fast busy signal or when I answer they can't hear me or I can't hear them.

I am constantly cycling power on my Vonage router.
oh, and I am using Adelphia cable for my ISP.
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buckaroo
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Joined: Dec 28, 2005
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PostPosted: Wed Dec 28, 2005 12:18 pm    Post subject: Reply with quote Back to top

Same Problem NW of Chicago!! Fast Busy, Can't hear and or conversation dropped. Almost like poor cell service. Started last Thursday and have been unplugging and resetting ever since. I find it hard to belive router is bad, as everything else seems just fine....Besides, that sounds like a cop out to me. How do I self test my router? Is it even possible????

ISP is a wireless independent in Chicagoland
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wylykyotee
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Joined: Jan 10, 2005
Posts: 6

PostPosted: Wed Dec 28, 2005 4:08 pm    Post subject: Problems Too in D/FW Reply with quote Back to top

I've been having problems here too in D/FW. This afternoon I can call a friend who has Vonage with no problem, but I get a fast busy signal when trying to call non-Vonage numbers. Also, people are reporting that my phone goes immediately to voice mail when calling me. I've been having problems like this for a while.
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adam28577
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Joined: Dec 06, 2005
Posts: 29

PostPosted: Wed Dec 28, 2005 4:36 pm    Post subject: Reply with quote Back to top

St Lucie FL here on Adelphia. I had one call go to voicemail earlier this afternoon but no other issues really. I think its more a function of high traffic on Adelphia's pathetic network than anything else but everything is working fine now.
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PhotoJim
Vonage Forum Master
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Joined: Mar 04, 2005
Posts: 182
Location: Regina, SK, Canada

PostPosted: Wed Dec 28, 2005 5:29 pm    Post subject: Reply with quote Back to top

I just checked mine and it's going right to voicemail, too. I have a 647 (Toronto, ON) number.
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