Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
JMWMan
New Forum Member
New Forum Member


Joined: Dec 27, 2005
Posts: 5

PostPosted: Tue Dec 27, 2005 4:16 am    Post subject: Dial tone heard, then call goes silent instead of connecting Reply with quote Back to top

To start, here's some basics regarding my setup:

1) I have recently moved to the Ukraine. My ISP is a local company called Telesystems Ukraine.
2) Download - 448 Kbps, Upload - 428 Kbps
3) My Vonage Router is a Motorola VT1000. My ADSL Modem is simply labled "Dynamix."
4) I connect in from the phone outlet on the wall, over to the ADSL modem, then to the VT1000, and then to a single PC.
5) When I pick up my phone, I hear a dial tone. When I make a call, as soon as the other end picks up, the line goes silent and nothing can be heard from either person. This when receiving calls as well. So to clarify, the phone does ring on the other end, but when picked up, nothing is heard.

Some other possible factors: I have a firewall up and running. The ADSL company has me connecting via a static IP. I can make phone calls without any trouble using another software program. My phone is a Ukrainian wireless that can only dial using "Pulse."

I'm hitting a brick wall here. Any help would be greatly appreciated.
--J
View user's profile Send private message
Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Tue Dec 27, 2005 7:47 am    Post subject: Reply with quote Back to top

1. Directly hook a phone into the device, always when first starting out the service for the first time or somewhere else. (Home wiring can be playing a part of this, especially if you didn't disconenct your demarcation point.)

2. You MUST have a Tone dialing phone it cannot be pulse.

3. If there is a firewall, please disable it and reset everything and retest.
View user's profile Send private message Yahoo Messenger
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Dec 27, 2005 8:00 am    Post subject: Reply with quote Back to top

Based on what you're describing, 99% sure that the RTP (audio) ports are blocked. Vonage uses ports 10,000 through 20,000 using UDP. Check that these aren't blocked. SIP (signalling) messages are most likely going over port 5061 if its a Motorola VT1005. If you get a dialtone and can attempt to make a call, then 5061 isn't blocked. Most software "phone" programs use much lower ports, which is why they will work for you.
View user's profile Send private message
Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Tue Dec 27, 2005 8:02 am    Post subject: Reply with quote Back to top

he needs to check these other things first, TONE phone and home wiring.
View user's profile Send private message Yahoo Messenger
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Dec 27, 2005 9:35 am    Post subject: Reply with quote Back to top

I don't think home wiring is an issue. If I understand what he's written, the phone jack on the wall is the source of his DSL service. It's hooked to the modem, not to the output of his adapter.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Dec 27, 2005 9:38 am    Post subject: Re: Dial tone heard, then call goes silent instead of connec Reply with quote Back to top

JMWMan wrote:
To start, here's some basics regarding my setup:

1) I have recently moved to the Ukraine. My ISP is a local company called Telesystems Ukraine.
2) Download - 448 Kbps, Upload - 428 Kbps
3) My Vonage Router is a Motorola VT1000. My ADSL Modem is simply labled "Dynamix."
4) I connect in from the phone outlet on the wall, over to the ADSL modem, then to the VT1000, and then to a single PC.
5) When I pick up my phone, I hear a dial tone. When I make a call, as soon as the other end picks up, the line goes silent and nothing can be heard from either person. This when receiving calls as well. So to clarify, the phone does ring on the other end, but when picked up, nothing is heard.

Some other possible factors: I have a firewall up and running. The ADSL company has me connecting via a static IP. I can make phone calls without any trouble using another software program. My phone is a Ukrainian wireless that can only dial using "Pulse."

I'm hitting a brick wall here. Any help would be greatly appreciated.
--J


I suspect that the answer that you've already gotten- ports being blocked- is correct. You might want to try a test call at www.testyourvoip.com . My guess is that it won't work either.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
JMWMan
New Forum Member
New Forum Member


Joined: Dec 27, 2005
Posts: 5

PostPosted: Thu Dec 29, 2005 3:40 am    Post subject: Problemstill persisting... Reply with quote Back to top

Ok, first off, thanks for all the quick responses. Unfortunately, I'm still having the problem as described in the original post. Here are the steps I have taken to correct it and the results that have followed:

I have plugged in a phone with "TONE" instead of "PULSE." Following this, I made a few test phone calls and everything worked perfectly. I made 4 calls and received one without any troubles whatsoever. This all occurred in under an hour.

After about two hours, we received a call on my Vonage phone and when I picked up, the line went silent. We had only given the number to one person at that point so I called back and again, the line went silent when they picked up. We repeated this process without success using several different numbers.

I sent an e-mail to my Internet provider asking if the company closed any ports. I specifically named the ports you guys suggested in previous posts. I received a response stating that the company didn't have any ports closed. However, I'm hesitant to take this as the absolute truth as Ukrainian Customer Service is not always honest if it involves complicating issues.

I went to www.testyourvoip.com and tried running a test to Boston. This is what it reported:

Test Failed
Your computer couldn't call our location. Here are some possible causes to consider:
If you have a Voip Service, your VoIP/Phone Adaptor may have reserved the standard SIP port and is filtering out our SIP packets. Consider temporarily removing the Adaptor from your configuration and re-running the test.
Your Personal Firewall, if you are using Windows XP, may be filtering the SIP port used for communication.
Either your home firewall or your broadband provider's firewall is blocking the SIP port used for communication.
Please try again in a couple of minutes.

I did try back in a couple minutes, all without success.

So, I'm back where I started. Any thoughts? I appreciate all help given.

Thanks,
--J
View user's profile Send private message
Celeron
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 16, 2005
Posts: 37

PostPosted: Thu Dec 29, 2005 8:51 am    Post subject: Reply with quote Back to top

This is not a wiring issue.

This is no-way audio. Your ATA will provide dial-tone so long as provisioning is successful. Dial-tone isn't played from Vonage, it is played locally from your ATA. Do you hear ringback tone when calling someone or does it go silent immediately after you dial the digits?

Can you call voicemail? Do you get audio that way?

This is most likely a networking problem as the others have suggested. You need to ensure the ports are open. Another possilibity is a NAT issue. SIP packets contain IP addresses. If SIP fixup isn't working properly Vonage may be attempting to send the RTP stream to an internal address, such as 192.168.x.x. This is unlikely however because you said its no-way audio, not one-way audio.
View user's profile Send private message
JMWMan
New Forum Member
New Forum Member


Joined: Dec 27, 2005
Posts: 5

PostPosted: Thu Dec 29, 2005 10:24 am    Post subject: Results of Test... Reply with quote Back to top

Yes I do hear ringing when I call someone, but it cuts out as soon as they pick up the phone. Vice Versa if they call me.

I just tried calling Voice Mail and heard nothing. Not even ringing.

I've contacted my ISP and they swear the ports are open. Is there anyway for me to check if they're being honest here? I don't completely trust them at their word.

How can I check to see if it is a NAT issue? I'm not beyond trying anything at this point.

Also, will any of these factors affect my Vonage irregularly? I was succesful temporarilly yesterday and it seems strange that any of these possibilities would block my connections randomly.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 29, 2005 11:09 am    Post subject: Re: Problemstill persisting... Reply with quote Back to top

JMWMan wrote:
I went to www.testyourvoip.com and tried running a test to Boston. This is what it reported:

Test Failed
Your computer couldn't call our location. Here are some possible causes to consider:
If you have a Voip Service, your VoIP/Phone Adaptor may have reserved the standard SIP port and is filtering out our SIP packets. Consider temporarily removing the Adaptor from your configuration and re-running the test.


Did you try this? What results?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.24 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum