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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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Ontario to my home
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rio
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TELLDOUG Posted:
I am looking for a
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louder so I can
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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
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Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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massrman Posted:
The devices are
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margins , please
share your
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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their
configuration
guides,
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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...

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James44 Posted:
Hi, I am
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JMWMan
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Joined: Dec 27, 2005
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PostPosted: Tue Dec 27, 2005 4:16 am    Post subject: Dial tone heard, then call goes silent instead of connecting Reply with quote Back to top

To start, here's some basics regarding my setup:

1) I have recently moved to the Ukraine. My ISP is a local company called Telesystems Ukraine.
2) Download - 448 Kbps, Upload - 428 Kbps
3) My Vonage Router is a Motorola VT1000. My ADSL Modem is simply labled "Dynamix."
4) I connect in from the phone outlet on the wall, over to the ADSL modem, then to the VT1000, and then to a single PC.
5) When I pick up my phone, I hear a dial tone. When I make a call, as soon as the other end picks up, the line goes silent and nothing can be heard from either person. This when receiving calls as well. So to clarify, the phone does ring on the other end, but when picked up, nothing is heard.

Some other possible factors: I have a firewall up and running. The ADSL company has me connecting via a static IP. I can make phone calls without any trouble using another software program. My phone is a Ukrainian wireless that can only dial using "Pulse."

I'm hitting a brick wall here. Any help would be greatly appreciated.
--J
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Trinijoy
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Joined: Dec 22, 2005
Posts: 143

PostPosted: Tue Dec 27, 2005 7:47 am    Post subject: Reply with quote Back to top

1. Directly hook a phone into the device, always when first starting out the service for the first time or somewhere else. (Home wiring can be playing a part of this, especially if you didn't disconenct your demarcation point.)

2. You MUST have a Tone dialing phone it cannot be pulse.

3. If there is a firewall, please disable it and reset everything and retest.
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Dec 27, 2005 8:00 am    Post subject: Reply with quote Back to top

Based on what you're describing, 99% sure that the RTP (audio) ports are blocked. Vonage uses ports 10,000 through 20,000 using UDP. Check that these aren't blocked. SIP (signalling) messages are most likely going over port 5061 if its a Motorola VT1005. If you get a dialtone and can attempt to make a call, then 5061 isn't blocked. Most software "phone" programs use much lower ports, which is why they will work for you.
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Trinijoy
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Joined: Dec 22, 2005
Posts: 143

PostPosted: Tue Dec 27, 2005 8:02 am    Post subject: Reply with quote Back to top

he needs to check these other things first, TONE phone and home wiring.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Dec 27, 2005 9:35 am    Post subject: Reply with quote Back to top

I don't think home wiring is an issue. If I understand what he's written, the phone jack on the wall is the source of his DSL service. It's hooked to the modem, not to the output of his adapter.

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Steve Gray
Orlando, FL
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Steve48
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Posts: 4777

PostPosted: Tue Dec 27, 2005 9:38 am    Post subject: Re: Dial tone heard, then call goes silent instead of connec Reply with quote Back to top

JMWMan wrote:
To start, here's some basics regarding my setup:

1) I have recently moved to the Ukraine. My ISP is a local company called Telesystems Ukraine.
2) Download - 448 Kbps, Upload - 428 Kbps
3) My Vonage Router is a Motorola VT1000. My ADSL Modem is simply labled "Dynamix."
4) I connect in from the phone outlet on the wall, over to the ADSL modem, then to the VT1000, and then to a single PC.
5) When I pick up my phone, I hear a dial tone. When I make a call, as soon as the other end picks up, the line goes silent and nothing can be heard from either person. This when receiving calls as well. So to clarify, the phone does ring on the other end, but when picked up, nothing is heard.

Some other possible factors: I have a firewall up and running. The ADSL company has me connecting via a static IP. I can make phone calls without any trouble using another software program. My phone is a Ukrainian wireless that can only dial using "Pulse."

I'm hitting a brick wall here. Any help would be greatly appreciated.
--J


I suspect that the answer that you've already gotten- ports being blocked- is correct. You might want to try a test call at www.testyourvoip.com . My guess is that it won't work either.

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Steve Gray
Orlando, FL
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JMWMan
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Joined: Dec 27, 2005
Posts: 5

PostPosted: Thu Dec 29, 2005 3:40 am    Post subject: Problemstill persisting... Reply with quote Back to top

Ok, first off, thanks for all the quick responses. Unfortunately, I'm still having the problem as described in the original post. Here are the steps I have taken to correct it and the results that have followed:

I have plugged in a phone with "TONE" instead of "PULSE." Following this, I made a few test phone calls and everything worked perfectly. I made 4 calls and received one without any troubles whatsoever. This all occurred in under an hour.

After about two hours, we received a call on my Vonage phone and when I picked up, the line went silent. We had only given the number to one person at that point so I called back and again, the line went silent when they picked up. We repeated this process without success using several different numbers.

I sent an e-mail to my Internet provider asking if the company closed any ports. I specifically named the ports you guys suggested in previous posts. I received a response stating that the company didn't have any ports closed. However, I'm hesitant to take this as the absolute truth as Ukrainian Customer Service is not always honest if it involves complicating issues.

I went to www.testyourvoip.com and tried running a test to Boston. This is what it reported:

Test Failed
Your computer couldn't call our location. Here are some possible causes to consider:
If you have a Voip Service, your VoIP/Phone Adaptor may have reserved the standard SIP port and is filtering out our SIP packets. Consider temporarily removing the Adaptor from your configuration and re-running the test.
Your Personal Firewall, if you are using Windows XP, may be filtering the SIP port used for communication.
Either your home firewall or your broadband provider's firewall is blocking the SIP port used for communication.
Please try again in a couple of minutes.

I did try back in a couple minutes, all without success.

So, I'm back where I started. Any thoughts? I appreciate all help given.

Thanks,
--J
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Celeron
Vonage Forum Junior
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Joined: Nov 16, 2005
Posts: 37

PostPosted: Thu Dec 29, 2005 8:51 am    Post subject: Reply with quote Back to top

This is not a wiring issue.

This is no-way audio. Your ATA will provide dial-tone so long as provisioning is successful. Dial-tone isn't played from Vonage, it is played locally from your ATA. Do you hear ringback tone when calling someone or does it go silent immediately after you dial the digits?

Can you call voicemail? Do you get audio that way?

This is most likely a networking problem as the others have suggested. You need to ensure the ports are open. Another possilibity is a NAT issue. SIP packets contain IP addresses. If SIP fixup isn't working properly Vonage may be attempting to send the RTP stream to an internal address, such as 192.168.x.x. This is unlikely however because you said its no-way audio, not one-way audio.
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JMWMan
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Joined: Dec 27, 2005
Posts: 5

PostPosted: Thu Dec 29, 2005 10:24 am    Post subject: Results of Test... Reply with quote Back to top

Yes I do hear ringing when I call someone, but it cuts out as soon as they pick up the phone. Vice Versa if they call me.

I just tried calling Voice Mail and heard nothing. Not even ringing.

I've contacted my ISP and they swear the ports are open. Is there anyway for me to check if they're being honest here? I don't completely trust them at their word.

How can I check to see if it is a NAT issue? I'm not beyond trying anything at this point.

Also, will any of these factors affect my Vonage irregularly? I was succesful temporarilly yesterday and it seems strange that any of these possibilities would block my connections randomly.
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Steve48
Vonage Forum MVM
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 29, 2005 11:09 am    Post subject: Re: Problemstill persisting... Reply with quote Back to top

JMWMan wrote:
I went to www.testyourvoip.com and tried running a test to Boston. This is what it reported:

Test Failed
Your computer couldn't call our location. Here are some possible causes to consider:
If you have a Voip Service, your VoIP/Phone Adaptor may have reserved the standard SIP port and is filtering out our SIP packets. Consider temporarily removing the Adaptor from your configuration and re-running the test.


Did you try this? What results?

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Steve Gray
Orlando, FL
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