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Steve48
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PostPosted: Mon Dec 26, 2005 9:10 pm    Post subject: Reply with quote Back to top

The adapter may have a problem, but I'm still concerned about the failure of that test call. Have you tried it with a computer plugged directly into the modem, i.e., with the router removed?

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PostPosted: Mon Dec 26, 2005 9:49 pm    Post subject: Reply with quote Back to top

without the router I get nothing at all. I just went through the manual resart of the adapter and now it says I may have the phone plugged in to the wrong port, when I switch ports I get the same message....

This is killing me
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Steve48
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PostPosted: Mon Dec 26, 2005 10:37 pm    Post subject: Reply with quote Back to top

Forget the adapter for a moment. Can you get a computer working with just the modem- no adapter, no router. If so, does the test call work then?

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PostPosted: Tue Dec 27, 2005 7:59 am    Post subject: Reply with quote Back to top

I get this message when I run it without the router Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.

Any suggestions, I can use the internet but the viop thing just is not working for me!
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Steve48
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PostPosted: Tue Dec 27, 2005 9:30 am    Post subject: Reply with quote Back to top

OK, you've now established that Voip doesn't work even when you have nothing on line except your computer, so you know that it isn't a Vonage issue. You need to get in touch with your internet service provider. It appears that they are blocking required ports to keep Voip from working.

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PostPosted: Tue Dec 27, 2005 9:54 am    Post subject: Reply with quote Back to top

I know other people that have Vonage here and do not have the same problem and they use the same ISP....so would you think that the problem could be more of a faulty router, modem, or something else??? I am pretty sure it is not the ISP blocking of any ports
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Steve48
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PostPosted: Tue Dec 27, 2005 10:36 am    Post subject: Reply with quote Back to top

choc_o_bot wrote:
I know other people that have Vonage here and do not have the same problem and they use the same ISP....so would you think that the problem could be more of a faulty router, modem, or something else??? I am pretty sure it is not the ISP blocking of any ports


Let's make sure that I understand where we've been. You eliminated the router and connected your computer directly to your modem, right? Then you ran a test at testyourvoip and it wouldn't run. If this is right, then you have some sort of issue that is preventing Voip from working, and it isn't related to the Vonage adapter or service. Do you have firewalls still running with the router removed? If so, you should disable them and run the test again.

At that point, if you still can't run a test, it certainly appears to be an ISP issue, and you should call them about it. Of course, you can also call Vonage support and tell them everything that we've been through. Even if it's not their problem, it's quite possible that they can help with it. You might also talk with the other people using Vonage with your ISP and see if they had similar issues in getting it to work.

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PostPosted: Tue Dec 27, 2005 11:36 am    Post subject: Reply with quote Back to top

This is what I have done

I unhooked my router and hooked my computer up to the modem
I removed the firewall I have running
then I tested on testyouvoip.com and I got this message

Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.

I will try and phone my ISP but I cannot think that they would block just my ports and not other people who have Vonage here and use the same ISP


Any suggestions???

By the way thanks for the ideas so far, at least it feels as if I am doing something to try and fix the problem
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Steve48
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PostPosted: Tue Dec 27, 2005 11:41 am    Post subject: Reply with quote Back to top

My only other suggestion, after you've tried calling the ISP, would be a call to Vonage customer support at 866 243 4357. As I said, they may be able to help even if it's not their problem.

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ColdGin
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PostPosted: Tue Dec 27, 2005 12:35 pm    Post subject: Reply with quote Back to top

guess again - If he's using it in jamaica, all bets are off - You know that.

If you're connected straight to the modem with your PC, and it's reporting that theport 5060 is blocked, well guess who does the blocking.

You still didn't reveal whether or not you activated this device, if it's not registered to yoru account, it will never work.

We may be able to make the PAP2 use a different port range, but it will have to connect to the internet in order to take those changes. Maybe you can take this PAP2 over to a friends house that has Vonage, hook it to their router and see what happens, also take note of their modem and network setup.

The fact that the device is telling you that you are in the wrong port no matter which port you plug the phone into means it's not provisioned, because it can't seek out to Vonage network, or its not activated on your account, likely both.

make sure you have this device's Mac address activated in your account.

take the pap2 to a friends house with Vonage, try and get it working there. If it works there but not at your house, your ISP is blocking ports.

Unless your ISP is DSL, don't worry about PPPoE.

Bottom line, if this device is outside the US, you are on your own as far as help from Vonage tech support, Rolling Eyes but we can try and help you here!
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