Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   This topic is locked: you cannot edit posts or make replies.  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Mon Dec 26, 2005 2:34 pm    Post subject: Examples of stubborn customers... Reply with quote Back to top

Sorry about the post... Didn't realize what i was doing.


Last edited by Trinijoy on Mon Dec 26, 2005 3:26 pm; edited 1 time in total
View user's profile Send private message Yahoo Messenger
lewisr
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 28, 2005
Posts: 21

PostPosted: Mon Dec 26, 2005 2:39 pm    Post subject: Reply with quote Back to top

Just as people should respect this board and its owner/moderator by not posting angry anti-Vonage rhetoric (without being solution-oriented), you should not be posting anti-customer venom here either. This is not a Vonage employee break room.

Your posts, while in some cases technically helpful, have not demonstrated a customer focus on the part of Vonage, but rather an arrogance that many of us here have felt. The customer is always right - period. Respect is a two-way street, and while you are not here as an official Vonage representative, you are not doing your comapny any degree of good service by being so abraisive.

Fortunately, I have had nothing but professional, courteous, diligent help from Vonage techs so you must be the exception rather than the rule.
View user's profile Send private message
ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Mon Dec 26, 2005 2:54 pm    Post subject: Reply with quote Back to top

Yeah really man don't post that crap here. No one wants to read that ish, it's not helping anyone, and makes you look some whiner that can't deal with his job functions, one of which is to deal with pissed off customers. I have my own share of stories about customers that whine, complain, make death threats, lawsuit threats, curse, cry, and on and on, but you don't see me or any of the other Vonage reps post that stuff here. The fact is there are a lot of hardheaded customers, there are also a lot of reps that work here that are in need of more training as well as an attitude adjustment.

Every thing you post has an air of condescension towards customers and speaking for myself, I don't like it because it makes it look like every rep that works here acts like a spoiled teenage girl. I don't care that someone b*tched you out in a ticket. Too bad. Get another job if you don't like it. Fix his problem! The dude is right! The bottom line is he came to you for help because he was unhappy with his service, now I don't just throw new adapters at people, but if all those steps have been taken, and it's still not resolved, and he's talking cancellation, why not replace his device? Or at least actually call the customer up (omg) and see if you can do anything besides post here about how you didn't like the fact the customer said he thought the bandwidth was adequate.

Grow the hell up. This is what we do here, help pissed off customers that often, but not always, don't know jack about computers or networks.

I vote admin lock this thread.
View user's profile Send private message
Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Mon Dec 26, 2005 3:26 pm    Post subject: Reply with quote Back to top

Your right i didn't realize and I will erase your absolutely right sorry to vent.
View user's profile Send private message Yahoo Messenger
mdsilver
New Forum Member
New Forum Member


Joined: Dec 18, 2005
Posts: 3

PostPosted: Mon Dec 26, 2005 3:56 pm    Post subject: Support Reply with quote Back to top

Customer Service at Vonage: Let me first say I have been working with computers professionally since 1983. The majority of that time I have spent in PC and network support.

In your posting: Examples of stubborn customers... I think you are missing the point. Most customers are not very suffocated when it comes to technical issues, and it is the job of customer support representatives it work through it. It takes a lot of patience to work through these problems.

The Customer only knows he is paying for something he is not getting, and wants it to be fixed.

I have an issue of not being able to access my Voicemail through the internet. When I go to the Voicemail only thing I get is:

Error

Sorry, an error has occurred. Please try again later.

Click here to return to your Dashboard.

Click here for the Care Center.

I have done everything I was asked and let the rep have his way and followed his instructions. Disabling and the enabling, rebooting the WRTP54G, etc.

I have called customer support 5 times over the last 6 days, and each time there is a different answer. This is not brain surgery, and they should be able to be resolve this problem, or have a reason why it can’t

I had one rep I had to repeat things many times since he could not understand what I was saying.

The above is an example of bad support. If at work I had this same complaint on my service, I wouldn’t be working for very long.
View user's profile Send private message
Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Mon Dec 26, 2005 3:58 pm    Post subject: Reply with quote Back to top

We have been having major issues with the Voicemail, including the plauging stutter tone. If you want have the Agent put in a ticket for the Error message. It has to go to tier 3 they can fix it, unless it's an issue. But that sort of error message thing can be fixed.

Just tell the agent and they can put in a ticket.

But if it's due to our Voicemail issues, then the agent will probably say that.

If you get overseas support, just ask immeditely for "Tier 2" they will transfer you to the American support if you don't feel like talking to them.
View user's profile Send private message Yahoo Messenger
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon Dec 26, 2005 5:55 pm    Post subject: Reply with quote Back to top

And so granted, coldgin.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   This topic is locked: you cannot edit posts or make replies.

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New LatoshaCan
New Today 5
Yesterday 9
Total 99040

Who Is On Site
Visitors 112
Members 1
Total 113


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.94
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.70 Seconds and 486 Pages In The Last 60 Seconds
The Vonage VoIP Forum