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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » VoIP Feature Wish List
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rebus
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PostPosted: Tue Jan 03, 2006 12:38 pm    Post subject: Reply with quote Back to top

jdr30 wrote:
ACR is nothing special. All it does is send the call right to voicemail. It does not totally block it, and it can be enabled right now by certian techs.

How about blocking a specific phone number from an abusive caller? Some jerk keeps dialing our number by mistake in the middle of the night, typically between 1am and 4am.

It's been going on since October but the only advice your phone reps have given is to change our number (no way-- had this number for nearly 20 years and we're not about to change it because of one idiot), or to turn off the ringer (can't do it, my job requires me to be on call 24x7).

 
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lewisr
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PostPosted: Tue Jan 03, 2006 1:00 pm    Post subject: Reply with quote Back to top

No one can seem to understand why, but it has been made clear that call blocking features are not a priority at Vonage right now. Every once in a while there's a cryptic post here or at DSLR about how "certain reps" can enable a weak version of ACR but when pressed for details, the poster disappears.
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CA1900
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PostPosted: Tue Jan 03, 2006 1:34 pm    Post subject: Reply with quote Back to top

The secret is to tell the CSR, "Execute Order 66."



Don't worry. He'll know what to do. Very Happy Very Happy Very Happy
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strange_69
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Joined: Mar 07, 2004
Posts: 188

PostPosted: Thu Jan 05, 2006 2:42 pm    Post subject: Reply with quote Back to top

CA1900 wrote:
The secret is to tell the CSR, "Execute Order 66."



Don't worry. He'll know what to do. Very Happy Very Happy Very Happy


The Hustle, Electric Slide, The Old Soft Shoe....... How about this one, We're too busy working on E911 because the Government is making us do it. Yeah right, and I have a bridge in Brooklyn that you can buy.

_________________
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Mon Jan 09, 2006 4:53 pm    Post subject: Reply with quote Back to top

lewisr wrote:
No one can seem to understand why, but it has been made clear that call blocking features are not a priority at Vonage right now. Every once in a while there's a cryptic post here or at DSLR about how "certain reps" can enable a weak version of ACR but when pressed for details, the poster disappears.


I asked and received it on my line.

_________________
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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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lewisr
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Joined: Nov 28, 2005
Posts: 21

PostPosted: Mon Jan 09, 2006 5:01 pm    Post subject: Reply with quote Back to top

Trowski wrote:
lewisr wrote:
No one can seem to understand why, but it has been made clear that call blocking features are not a priority at Vonage right now. Every once in a while there's a cryptic post here or at DSLR about how "certain reps" can enable a weak version of ACR but when pressed for details, the poster disappears.


I asked and received it on my line.


Hi,

Can you please explain whom you asked, and what magic words you may have used to get them to do this? Feel free to PM if you are more comfortable doing so.

This would be a godsend, so thanks in advance for your help.

Best,
Lewis
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Mon Jan 09, 2006 5:04 pm    Post subject: Reply with quote Back to top

I will send you a pm, but also for others to know...

Remember there are reasons to be level headed etc as much as possible in the forums. You would not want a Vonage rep who could hook you up skip over your request because of some bashing posts in the past...

_________________
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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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strange_69
Vonage Forum Master
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Joined: Mar 07, 2004
Posts: 188

PostPosted: Wed Jan 11, 2006 3:59 pm    Post subject: Reply with quote Back to top

Trowski wrote:
I will send you a pm, but also for others to know...

Remember there are reasons to be level headed etc as much as possible in the forums. You would not want a Vonage rep who could hook you up skip over your request because of some bashing posts in the past...


Whatever....

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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Jan 11, 2006 4:06 pm    Post subject: Reply with quote Back to top

strange_69 wrote:
Trowski wrote:
I will send you a pm, but also for others to know...

Remember there are reasons to be level headed etc as much as possible in the forums. You would not want a Vonage rep who could hook you up skip over your request because of some bashing posts in the past...


Whatever....


Feeling guilty or something? I wasn't even thinking about you there, chief.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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strange_69
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Posts: 188

PostPosted: Thu Jan 12, 2006 12:42 pm    Post subject: Reply with quote Back to top

If the ACR that they are offering is something lame like sending your friends and family that use privacy block into a lame voicemail that only works half of the time then that is not the ACR that would be useful to me. If the ACR that they are offering has a polite message that says something like "Please dial *82 to temporarily turn off your privacy block and then call back again." and works on my Moto Box, then I am sorry for being a turd about it. chief. I just hope that Vonage can get it right.

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