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Canaima
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Joined: Dec 23, 2005
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PostPosted: Fri Dec 23, 2005 10:07 pm    Post subject: Vonage, FiOS, & D-Link 604 - locked out Reply with quote Back to top

I'm running FiOS 15Mb Down/2Mb Up using a D-Link DI-604 wired router. I'm trying to connect with a VTECH IP 8100-2 device.

All my PCs & switches run fine at full speed through the DI-604, but I've hit a roadblock with the VONAGE-supplied V-TECH 8100-2. I can't get a THING through it .

If I keep the VTECH settings to Dynamic IP Access, I'll get a flashing yellow "Ready" LED that never changes to green but good Internet access with a PC connected to the PC/LAN port.

If I change the VTECH settings to PPoE (which is what the DI-604 is set to for FiOS), I get a bright, steady RED light on the "Ready" LED using the FiOS PPoE settings - not even a PC connecting through the PC/LAN port on the back of it can get through.

I've gone into the DI-604 & changed the firewall settings to open, or "allow", the required ports as follows:

SIP ports 5060-5061 using UDP;
NTP port 123 using UDP;
TFTP port 69 using UDP;
DNS port 53 using UDP;
RTP ports 10,000-20,000 using UDP

(ALLOW Source: 192.168.15.1; Destination: LAN, 192.168.0.1-192.168.0.255)

....but still nothing.

The Vonage techs in India have suggested a possible firewall issue, but have been unable to provide further assistance to resolve the issue.

This is frustrating because I know other FiOS users are using Vonage successfully.

Anybody here who can offer any suggestions or assistance would be greatly appreciated.
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Steve48
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Posts: 4777

PostPosted: Fri Dec 23, 2005 10:37 pm    Post subject: Reply with quote Back to top

Have you tried putting the Vtech in the D-link's DMZ?

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Steve Gray
Orlando, FL
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Canaima
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PostPosted: Fri Dec 23, 2005 11:12 pm    Post subject: DMZ Settings in the DI-604 Reply with quote Back to top

The problem I run into in trying to put it into the DLINK DMZ is that the VTECH device IP is 192.168.15.1. The DI-604 settings allow me to change the 4th (last) field, but not the 3rd field, which is currently set to "0" - as in 192.168.0.X, with the X being changeable.

So there's no way for me to change the "0" to "15" (!)
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criscar99
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PostPosted: Sat Dec 24, 2005 12:19 am    Post subject: Reply with quote Back to top

The router provided does NOT have to be the primary one on the network. If the customer has their own personal router they wish to use to access the FIOS system, all they have to do is set the device for PPPoE. The user name is the email address and the password is the password in order to access the email.



Example:



User Name: Johndoe

Password: 1234567



Note: There is no @verizon.net or anything after the user name. The authentication is just the first part of the email address.
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Canaima
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PostPosted: Sat Dec 24, 2005 12:31 am    Post subject: Reply with quote Back to top

criscar99 wrote:
The router provided does NOT have to be the primary one on the network. If the customer has their own personal router they wish to use to access the FIOS system, all they have to do is set the device for PPPoE. The user name is the email address and the password is the password in order to access the email......Note: There is no @verizon.net or anything after the user name. The authentication is just the first part of the email address.

I appreciate that, and I'm thinking about getting another router to see if I can get it to work properly. It's just irksome in that I decided to go with Vonage to save money, and now I have to spend additional money to try to get it to work with no guarantee that it will function properly after that additional money is spent.

By the way, that last part about not needing the "@verizon.net" in the user name is really helpful as I hadn't realized this. Thanks for this input.
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mundy5
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PostPosted: Sat Dec 24, 2005 5:04 pm    Post subject: Reply with quote Back to top

Canaima,

you wrote:

Quote:
The problem I run into in trying to put it into the DLINK DMZ is that the VTECH device IP is 192.168.15.1. The DI-604 settings allow me to change the 4th (last) field, but not the 3rd field, which is currently set to "0" - as in 192.168.0.X, with the X being changeable.

So there's no way for me to change the "0" to "15" (!)


Why don't you change the ip address of the VTech device to 192.168.1.150 or something outside the range of ip addresses that can be given by the DI-604 router. That way you can set it into the DMZ mode.

Another option is to use the DI-604 as the second router and put the VTech device first.

just some suggestions.

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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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mundy5
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PostPosted: Sat Dec 24, 2005 5:05 pm    Post subject: Reply with quote Back to top

oops I meant change it to 192.168.0.150 or something along those lines.

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St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Steve48
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Joined: Aug 30, 2005
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PostPosted: Sat Dec 24, 2005 6:37 pm    Post subject: Re: DMZ Settings in the DI-604 Reply with quote Back to top

Canaima wrote:
The problem I run into in trying to put it into the DLINK DMZ is that the VTECH device IP is 192.168.15.1. The DI-604 settings allow me to change the 4th (last) field, but not the 3rd field, which is currently set to "0" - as in 192.168.0.X, with the X being changeable.

So there's no way for me to change the "0" to "15" (!)


Is 192.168.15.1 the IP assigned to the Vtech by the Dlink, or is it the address for its setup page for a computer plugged into it? I think you need to put the address assigned by the Dlink in the DMZ.

Have you considered putting the Vtech in front of the Dlink?

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Steve Gray
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Canaima
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PostPosted: Sat Dec 24, 2005 8:31 pm    Post subject: Re: DMZ Settings in the DI-604 Reply with quote Back to top

Steve48 wrote:

Have you considered putting the Vtech in front of the Dlink?


I've tried this once as I thought mudy5's suggestion was a good one. I set the VTECH device to PPoE, but never hooked up the DLink because, interestingly enough, I still had a flashing yellow on the VTECH despite the direct connection. It was hooked up rather quickly because of holiday chores, so I may need to make some additional settings in the VTECH.

But I think that tells me that the problem must lie with the VTECH device rather than some kind of firewall setting in the DLink router.

With this in mind, I'm going to try again tomorrow if I can find some time to do it with more care rather than quickly & somewhat haphazardly as I did today. Latest will be Monday if tomorrow proves difficult. I will let everyone know the results.
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Canaima
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PostPosted: Sat Dec 24, 2005 8:36 pm    Post subject: Re: DMZ Settings in the DI-604 Reply with quote Back to top

Steve48 wrote:
Is 192.168.15.1 the IP assigned to the Vtech by the Dlink, or is it the address for its setup page for a computer plugged into it? I think you need to put the address assigned by the Dlink in the DMZ.


It's assigned by the VTECH device to the broadband phone. But I may have used the wrong IP address as someone above pointed out to me, and I did try to put the Internet IP into the DMZ as shown in the VTECH device as was suggested to me. But I still could not get that green light.

Steve48 wrote:
Have you considered putting the Vtech in front of the Dlink?


Excellent suggestion! Thanks for making this suggestion. Please see my previous posting.
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