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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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tbellucco
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PostPosted: Fri Dec 23, 2005 7:54 am    Post subject: My DTV/Tivos have minds of their own! Reply with quote Back to top

I e-mailed Vonage support in Oct or Nov telling them I could not dial out on my 2 DTV receivers. They are the Hughes SD-DVR120 and a Philips DSR708. They sent me an e-mail telling me to use the NYC 212 number. I finally got around to setting it up last month. I got my latest statement the other day, and it turns out the systems have been dialing out all day long trying to connect, to the tune of over 600 minutes over a few weeks. My bill needless to say was huge. They have not yet responded to my e-mails.

Can someone point me in the right direction as far as setting up these 2 units with the approipriate serial cable and software to get my own updates? I am on the 9th Tee web site but it is not specific enough when it comes to which cable is necessary to allow the unit to get the updates through a PC.

Thank you.
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scerruti
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PostPosted: Fri Dec 23, 2005 8:13 am    Post subject: Reply with quote Back to top

The number that it is trying to call repeatedly is DirecTV's not TiVo's. My guess is that you put the 212 number in the dialing prefix and you are on a 500 minute plan. If you search this forum you will see my warning against doing this with a series 1 TiVo. Please also see Excessive TiVo Calling with Vonage

This repeated dialing is not limited to Vonage customers, it is also happening to POTS customers, they just don't know it because they typically are using a local number.

With your DirecTiVo set up as it currently is attempt to change your local number to the 212 area code. Then clear your dialing prefix or set it to ",#034". Please see DirecTIVO - Won't Stop Dialing.

This won't prevent the repeated calls, but they will be toll free and not count against your 500 minutes. Your TiVo calls will be made to the 212 number.

If you still have a copy of the email that Vonage sent you I would be very appreciative if I could get a copy. If they are giving out bad information I would like to make sure this doesn't happen to others. Additionally, in my opinion, if they told you to put the 212 number in the dialing prefix that you are due a credit.

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tbellucco
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PostPosted: Fri Dec 23, 2005 1:20 pm    Post subject: Reply with quote Back to top

Hi. Thanks for replying to my post. Yes I am on a 500 minute plan, but I did not put the 212 number in the dialing prefix. In fact, Vonage DID tell me to put the 212 number in the dialing prefix but that hardly ever worked, so I had the system pull up the local numbers for the 212 area and chose the number that Vonage told me to use, and told the system to always dial the area code. I do not have a series 1 system, they are series 2. I have also tried the prefix you mentioned, ,#034 and ,#019 but neither help.

I really want to now go the route of the serial cable, I don't want to deal with this every month.

I will try to find the copy of the e-mail from Vonage when I get home.

You lost me with how I can have these calls not count against my 500 minutes. As far as I know all calls I make count against the 500 minutes unless I am calling another Vonage customer.
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scerruti
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PostPosted: Fri Dec 23, 2005 2:35 pm    Post subject: Reply with quote Back to top

If you are on a series 2, I should have checked the model numbers, then the problem I have described is not likely to be happening to you.

The reason series 1 owners are affected is that the units are making repeated calls to DirecTV, this is normally a toll free call. But, if you replace the dial prefix then the call is made to the 212 number instead resulting in a charge.

The best suggestion I have for you is to visit the TiVo Community Forums. There you will be able to find all the information and assistance you need in configuring your TiVo to avoid dialing (if possible).

Good luck!

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txfeinberg
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PostPosted: Tue Jan 03, 2006 9:55 pm    Post subject: Reply with quote Back to top

It happens on both series 1 and series 2. Luckily I found your threads scerruti because they helped a bunch. My TIVOs only placed a total of 3 calls total today (and I have 2 TIVOs) - that is down from about 24 total the day before. It took me about 3 hours of trying a bunch of different combinations, but I finally got the dial-in # selection calls to work on both TIVOs with the 212 area code that allowed me to set my local number to the 212 number everyone is using. I only have the ",#034" in the dialing prefix and nothing at all in the call waiting prefix.
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scerruti
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PostPosted: Tue Jan 03, 2006 10:00 pm    Post subject: Reply with quote Back to top

I have not previously heard of Series 2 with this problem, although it doesn't suprise me. What models do you have?

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tbellucco
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PostPosted: Tue Jan 03, 2006 10:25 pm    Post subject: Reply with quote Back to top

The model numbers are in my original post. I finally got through to Vonage tonight. I ended up having to call - and was on hold for about 25 minutes. They never replied to any of my many e-mails. A nice gent credited my account the amount of the overage. I have since purchased the serial cable from 9th Tee and now go PPP. Heh heh heh.
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txfeinberg
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PostPosted: Tue Jan 03, 2006 11:12 pm    Post subject: Reply with quote Back to top

Actually, when I said series 2, I probably should have said DirecTV HR10-250. I believe it is based on a series 2, but it is running some moldy sw since DirecTV won't upgrade the things.
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