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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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slickdonkey
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Joined: Apr 08, 2005
Posts: 10

PostPosted: Fri Dec 23, 2005 3:42 pm    Post subject: Reply with quote Back to top

Yeah, why doesn't the dashboard mention this? I just spent 20 minutes on hold to talk to some idiot in India.

I'm having a problem where voicemail is waiting but there is no stutter tone. This is quite annoying.

No, this isn't enough for me to cancel my service, but it's one more straw on the camel's back. Dropped calls, voicemail indicators not working, DTMF beeping during phone conversations, it all adds up.

I do not need to call Puerto Rico or Canada. Going back to the local telephone company is looking more attractive all the time. Never once in five years did I have a problem with my phone.

Sure, I'll eventually come back to Vonage or some other Voip provider. Just give them a few years to come up with a reliable system. I just don't get that warm fuzzy feeling that it's there yet.
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Magilla
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Joined: Jan 28, 2005
Posts: 30

PostPosted: Fri Dec 23, 2005 4:18 pm    Post subject: Reply with quote Back to top

Just for the record, I tried turning off voicemail. That doesn't solve the issue either. Thanks.
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Magilla
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Joined: Jan 28, 2005
Posts: 30

PostPosted: Fri Dec 23, 2005 4:24 pm    Post subject: Reply with quote Back to top

Aghh .. just re-read through .. pretty "intersting" comments.

Basically voice mail is being used because my answering machine doesn't work with the Vonage system (busy signal after the message is over). Vonage knew it was an issue and told me to us the voicemail. I have the extended phone system (1 base, 3phones) so the voicemail indicator blinks everywhere no matter what.

At any rate, the idea was that it would help Vonage's customer service if they post known issues on the portal ... that's it.

Thanks for the interest and Merry Christmas.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Dec 23, 2005 4:28 pm    Post subject: Reply with quote Back to top

Magilla wrote:

At any rate, the idea was that it would help Vonage's customer service if they post known issues on the portal ... that's it.


For the record, I agree. My biggest complaint about Vonage has nothing to do with the intermittent problems - I know that for $25 a month, I don't get perfection, and it's still a good deal even with the flaws.

But, it IS frustrating to see so many problems aknowledged here, or quoted here, and NEVER see them on the Service Announcements page. Vonage is not doing themselves a service by withholding this information, since their customers then have to call CS and tie up a rep to read off something that could have just been released in the first place.

But I just couldn't resist the opportunity for humor. Apologies. Wink

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 23, 2005 5:16 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
But, it IS frustrating to see so many problems aknowledged here, or quoted here, and NEVER see them on the Service Announcements page. Vonage is not doing themselves a service by withholding this information, since their customers then have to call CS and tie up a rep to read off something that could have just been released in the first place.


There it is. A lot of the frustration could be avoided if Vonage would just step up and tell the customers that it's having a problem, and act as if they were a bit sorry about it. And a defensive attitude doesn't help. We see that even here in the forum.

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Steve Gray
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Trowski
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Joined: May 16, 2005
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PostPosted: Fri Dec 23, 2005 8:51 pm    Post subject: Reply with quote Back to top

Folks, we pay for a dialtone. If there is an issue with my voicemail light blinking, I look at my bank account and realize I am not spending an extra $70-80 a month to the regular phone company.

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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Dec 23, 2005 9:03 pm    Post subject: Reply with quote Back to top

Trowski wrote:
Folks, we pay for a dialtone. If there is an issue with my voicemail light blinking, I look at my bank account and realize I am not spending an extra $70-80 a month to the regular phone company.


I think we all agree that we're saving a bundle. What's more, the little problems are not enough to negate that in my mind, but Vonage doesn't advertise that we're only paying for a dial tone. The real point, though, is the frustration factor. You see it in a lot of the posts here. Some of us aren't bothered by the little problems, but it's clear that some are. Vonage needs to recognize that and address it.

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Steve Gray
Orlando, FL
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Magilla
Vonage Forum Junior
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Joined: Jan 28, 2005
Posts: 30

PostPosted: Fri Dec 23, 2005 9:28 pm    Post subject: Reply with quote Back to top

Hi all, the voice mail issue seems to be fixed (took a few days).

There was a temporary solution given by tech support (think i saw it on another post too).

1. call and leave a voice mail.
2. go onto the dashboard and delete it there
3. *123 and delete the voicemail again
4. make sure to press * when exiting

The solution didn't actually work for me, but thought i'd share.

Merry Christmas.
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Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Fri Dec 23, 2005 11:56 pm    Post subject: Reply with quote Back to top

It doesn't always work. The * tries to force the BYE to the router. If it doesn't work you can try multiple times. But again, what can i say.
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DallasFlier
Vonage Forum Master
Vonage Forum Master


Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Sat Dec 24, 2005 1:26 pm    Post subject: Reply with quote Back to top

Trowski wrote:
Folks, we pay for a dialtone.

Trowski, with all due respect, I enjoy most of your posts here, and have found information you've shared in the past to be of good use, but that statement is just plain silly, not to mention factually incorrect.

We pay Vonage for what they advertise their service to be when we sign up. Its pretty ridiculous to attempt to defend service outages by saying "well, we don't pay for that service to begin with, we only pay for a dialtone." Sorry, flat wrong.

For the record, I agree with Nate, Steve and others here. I can live with sporadic problems like the VMI problem, but it would help a whole lot if Vonage would own up to them, and admit them on the dashboard where they *claim* they'll post info about service issues.

On the other hand, that generally mirrors the entire Vonage experience in general. The service is generally very good, especially for the money. But Vonage's customer service absolutely s***s! For the record, that's not a slight aimed at the Vonage reps who frequent the forum here - they're helpful and I'm thankful for their presence. But its well known that Vonage virtually never answers or even acknowledges support emails, isn't honest about problems on the dashboard display, frequently drops your customer service calls, and makes you wait interminably long to even get through to customer support.

I think for most of us, we've adopted a strategy of using the service and appreciating the low price, but doing everything we can do to avoid having to deal with the abominable customer service. That doesn't mean, however, that Vonage deserves a "pass" on their lousy customer service.

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