Voicemail stutter tone issues

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

I am not going to even answer the previous post.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Your privilege. But it was well said and respectful, without a trace of bad attitude. If someone has an alternate point of view, it would certainly be welcome.

Posts: 17 · Vonage Forum Associate Joined: Feb 15, 2005 Posts: 17

Magilla wrote:

Hi all, the voice mail issue seems to be fixed (took a few days).

There was a temporary solution given by tech support (think i saw it on another post too).

1. call and leave a voice mail.
2. go onto the dashboard and delete it there
3. *123 and delete the voicemail again
4. make sure to press * when exiting

The solution didn't actually work for me, but thought i'd share.

Merry Christmas.

This worked like a champion with one exception, I had to do it twice to get rid of the stutter and caller-id box flashes. The first round got rid of the stutter, second round got rid of the caller-id and stutter both.

On the comments being made, I have to say that for the most part I've had nearly zero issues with service itself, I've been through 4 boxes though, all hardware problems, even that being the case, I am still satisfied. My only complaint is the customer service queuing that you go through, it is not acceptable for any company, BUT I do know they are trying to improve this. Personally I don't care for the India call center, mostly because it's typical script driven service which is annoying, but I found that keeping the pressure on gets them to finally move me up into the second tier and I speak with reps that can actually solve my problem. Mileage varies on this, and I'm not knocking the callcenter there, it probably does weed out the "silly" issues.

My only major gripe is that I was recently put onto the new RTP300 because my 312P gave up the ghost mysteriously, and now when anyone calls from a BLOCKED CID it shows Unavailable, rather than Private/Anonymous, which pools it with my International calls and Telemarketers calling me, so now I've lost my ability to screen calls. One Vonage rep admitted this is an issue with this box, and others tell me this is the way it is for all boxes, which I know for a fact is not true. I have tested with another friend whom has my old model and on my phone box attached it works properly. Back to my box and voila it's not working right. Yeah, I'm pitching a fit I know, but it is an annoyance since it is in Vonage's software programming for the box that is likely causing this, and two months later it's still broken. If anyone has insight on this issue, it would be interesting to get your feedback.

Keep up the efforts Vonage, you'll get there, no doubt.

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

The voicemail sttutter tone issue will be resolved mostly likely by the first week of January. Due the holiday week and end of the month. This is the soonest time frame I can give you about the stutter tone. There is no other information and no other information to give. There is nothing else I can tell you, and nothing else any of the agents know at Vonage.

The inbound caller ID issues should of all been resolved with the new .58 firmware that came to all the RTP300's. If you are still having issues then it's a home wiring problem, or you have too many phones on the line.

"Keep up the efforts Vonage, you'll get there, no doubt."

Thanks for the comment from it really gives a lot of us at Vonage more encouragement.

It's a change from the "I am going to report you to the BBB" path.

Posts: 86 · Posted: Sun Dec 25, 2005 5:17 pm Post subject:

I already posted the fix from Vonage CS on December 19th here.

No one else has mentioned that Vonage said the XML config file for the voice mail needs to be refreshed when the "stutter tone won't go away" problem crops up, and that is exactly what this procedure does.

I'll repost the linked message here, because it looks like no one of the many people who have reported this problem have seen this post or tried this cure:

I also had the problem of a stutter tone when there were no voice mail messages in my mailbox.

On the advice of Vonage CS, I removed the voice mail stutter tone by doing the following.

1. Called my Vonage phone and left a test VM message
2. Logged into my Vonage web account
3. DISABLED voice mail
4. ENABLED voice mail (creates a new XML config file)
5. Called 123* on my Vonage phone
6. Deleted the voice mail message

The stutter tone went away.

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

Whatever works for everyone for now please go ahead and do it, any techniques won't hurt.

I will post in here as soon as the issue is resolved completely.

Posts: 220 · Vonage Forum Master Joined: Aug 19, 2003 Posts: 220

Hurray! THIS method worked for me (disabling/enabling VM). Thanks so much! I only care because the flashing of "new voicemail" on the Moto handsets runs down the batteries so quickly. I had called support and was informed it was a known issue. I was surprised because I didn't see it on the Dashboard. I would suggest that be posted so people will know the fix is coming.

Still love Vonage. Nothing and nobody's perfect.

Laurel
Vonage customer since 8/03

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

Thank you for your compliments. It makes me a happy person to see another person is staying with Vonage.

I love my Vonage to hehehe.

The voicemail stutter tone issue has stricken me! Time for the duck tape lol.

Posts: 86 · Posted: Mon Dec 26, 2005 4:00 pm Post subject:

Trinijoy wrote:

Time for the duck tape lol.

Have you tried disabling then enabling voice mail?

It could save you some duct tape, not to mention rubber bands and mirrors.

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

Of course I have heheheh. Razz

It comes and goes really.