Vonage doesn't have its act together yet. I have (had) two lines on a Motorola VT1005V device. The line on port two went down. The line on port one worked fine. After an hour with tech support, they told me that the Motorola device had to be replaced. Their method of replacing it is the problem. To fix the line two issue, they are sending me a new Motorola device. However, until the new device arrives, they killed the first line so that in the interim I have absolutely no service. Their reason for this crazy situation - THAT IS THE WAY THEY DO THINGS! I really don't understand why they couldn't leave me with the one good line until I got the new device, at which time I would return the defective device. Money isn't the issue, as they charged me $90 plus $9.95 shipping to send the new device. Great job, Vonage!
Did you ask to speak to someone else? Perhaps they were just blowing you **** and that's why they made you pay for the device. I don't understand why a company would make you pay for something that was faulty, especially since they supplied it. That just doesn't seem right.
Hi. I just got my Motorola unit today, and in my welcome package it stated that a replacement unit would be charged to my account and immediately reimbursed when they received the faulty unit in good condition on their end.
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