Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
ZipZilla
Full Forum Member
Full Forum Member


Joined: Jul 08, 2005
Posts: 67

PostPosted: Thu Dec 22, 2005 8:41 am    Post subject: We're sorry.... Reply with quote Back to top

"But Vonage is unable to take any phone calls right now. Rebooting the phone adapter doesn't work, and there's nothing wrong with the Internet connection. You're really saving money now...you're not talking on the phone at all. Please try your call again later."


Folks, this is exactly the kind of nonsense that makes Vonage look more and more like a hobbyist's toy and less and less like a landline replacement....
View user's profile Send private message
Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Thu Dec 22, 2005 9:04 am    Post subject: Reply with quote Back to top

Realize some things:

1. This server is very cheap and you get many features that would cost you nearly 80.00 a month with land lines

2. If you have service trouble, try to fix it yourself if you can't call in and talk to Vonage NICELY. They will work with you and many agents are VERY smart there. Belive me there is nothing that they haven't heard.

3. Being irate makes the situation worse. Because if you are the phone moaning about everything you are WASTING your time and the agents time becaus all you are doing is moaning, just say the problem and do what the agent says.

4. Don't try to be a tech, you are calling for help. If you were a tech you wouldn't call. Don't tell the agent what he should do, this only delays it more.
View user's profile Send private message Yahoo Messenger
KDWycha
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Thu Dec 22, 2005 9:52 am    Post subject: Reply with quote Back to top

Although what you say may be correct in most cases, calling with a loud authorative voice and using colorful language usually will get the job done too. I have worked at customer service/helpdesk jobs and find the yellers are most amusing Smile It is fun to try to get them as pissed off as possible. Keep placing them on hold while you say your going to research their account. Then go take a crap or grab something from the vending machine. Rile em up some more and then place on hold again and go talk to a co-worker. After 30 minutes of playing around fix their problem and get them off the phone. Wink

_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
View user's profile Send private message
cid92
Vonage Forum Senior
Vonage Forum Senior


Joined: May 18, 2005
Posts: 76

PostPosted: Thu Dec 22, 2005 12:59 pm    Post subject: Re: We're sorry.... Reply with quote Back to top

ZipZilla wrote:
"But Vonage is unable to take any phone calls right now. Rebooting the phone adapter doesn't work, and there's nothing wrong with the Internet connection. You're really saving money now...you're not talking on the phone at all. Please try your call again later."


Folks, this is exactly the kind of nonsense that makes Vonage look more and more like a hobbyist's toy and less and less like a landline replacement....


If Vonage is not to your liking or not "professional" enough, go try another service. But when they also experience problems (which will inevitably happen when you are dealing with anything that requires the internet to function), are you going to make the same snide comments to the other service's tech support as well?

If you're concerned that Vonage can't reliably replace your landlines, then don't replace your land lines. End of story. Wait till the technology is better and then switch.
View user's profile Send private message
ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Thu Dec 22, 2005 3:33 pm    Post subject: Reply with quote Back to top

1. Vonage is having basically every kind of problem imaginable right now. We know. Don't bother calling us. They are trying to fix it. I don't know how long it will take.

2. Kevin you are giving away our best secrets! People should realize that the person you are screaming at, belittling, and insulting is the guy who can fix your problem, get it escalated, or screw it up so bad you will be wishing for tin cans and string.
View user's profile Send private message
Mr_Sorento
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Thu Dec 22, 2005 6:50 pm    Post subject: Reply with quote Back to top

Trinijoy,

You keep mentioning in your posts for people who call up Vonage to be NICE and just say what the problem is. Here's the problem with your philosophy. People wouldn't be calling up complaining and yelling and screaming if: #1 - They could get a hold of someone and speak to someone without there being a language barrier and #2 - If their problem could be resolved by the person they're speaking to and #3 - The person on the other end wouldn't treat everyone like mindless, lame-brains, who don't know how to spell CPU.

I have been very fortunate and don't have any major complaints about Vonage. I can think of several improvements (both in Customer Service and in product features), however, for what I'm paying and what I'm getting each month -- I really can't complain.

Last thing, I don't know how long you've been working in the Customer Service business. I've been working with customers and providing a service to them for the past 20 years. One thing I learned very early on was the customer is always right. That slogan comes from my old days as a retail salesman. Secondly, back then and even right now, whenever I have an irate customer approach me or call me on the phone or in person, I do whatever I can to listen to their complaint and take care of their needs. Having someone call you up and scream and hollar at you over something that's broken or not working the way it's supposed to is well, part of the job, especially in the Customer Service front-lines.

Don't get me wrong, I thing you're doing a really great thing and you're in a profession where we need more folks who take care of their customers (BTW, that's what makes a business great), but folks in your line of work have a higher responsibility to take care of their customers' needs and take the high road at the same time. Just keep in mind, folks wouldn't be calling up screaming and hollaring and making all kinds of threats if they weren't having problems.

_________________
Mr. Sorento Smile
ISP: Charter Cable - 30 Mbps Down / 4M Up

Cable Modem
---------|--> Linksys WRT54GL Firewall Router --> PC
-----------------------| --> Vonage V-Portal --> Phone line


Vonage customer since August 2005
View user's profile Send private message
gadgetfan
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 25, 2005
Posts: 33

PostPosted: Thu Dec 22, 2005 7:43 pm    Post subject: Reply with quote Back to top

ColdGin wrote:
1. Vonage is having basically every kind of problem imaginable right now. We know. Don't bother calling us. They are trying to fix it. I don't know how long it will take.

ColdGin - Are the root causes known? I mean, is it a question of just fixing the already-identified problem(s), or have the problem(s) not yet been identified?
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New lawandaad3
New Today 13
Yesterday 7
Total 100610

Who Is On Site
Visitors 179
Members 0
Total 179


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.91
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.43 Seconds and 306 Pages In The Last 60 Seconds
The Vonage VoIP Forum