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ausbeer
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Joined: Jan 29, 2006
Posts: 60

PostPosted: Mon Jan 30, 2006 1:25 pm    Post subject: Reply with quote Back to top

Even though the tech said the cable modem was fine, I'd try replacing it. If you rent it you could do this for free, plus it could very well be a DOCSIS 1.1. They make two versions of the DCM325 one 1.1 and one 1.0.

If you have the DOCSIS 1.0 you could see a wide variety of issues, including dropped calls. The main reason is that DOCSIS 1.1 is certified to work with streaming audio and DOCSIS 1.0 is not.

You should be able to log into the modem (192.168.100.1) and compare the Software version (its under Diagnostics) to the software version of the two different types to see which one you have. The link to the page to search on is http://www.cablemodem.com/downloads/Certified_Products.pdf
I would search for DCM325 and then compare the software versions. But to be honest if the software version allows the modem to be 1.1 compliant I'd still replace it if you rent it, since it won't cost you anything and it may fix your issue anyway.
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maryjane
Vonage Forum Evangelist
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Jan 30, 2006 2:41 pm    Post subject: Reply with quote Back to top

ausbeer wrote:
Even though the tech said the cable modem was fine, I'd try replacing it. If you rent it you could do this for free, plus it could very well be a DOCSIS 1.1. They make two versions of the DCM325 one 1.1 and one 1.0.

If you have the DOCSIS 1.0 you could see a wide variety of issues, including dropped calls. The main reason is that DOCSIS 1.1 is certified to work with streaming audio and DOCSIS 1.0 is not.

You should be able to log into the modem (192.168.100.1) and compare the Software version (its under Diagnostics) to the software version of the two different types to see which one you have. The link to the page to search on is http://www.cablemodem.com/downloads/Certified_Products.pdf
I would search for DCM325 and then compare the software versions. But to be honest if the software version allows the modem to be 1.1 compliant I'd still replace it if you rent it, since it won't cost you anything and it may fix your issue anyway.


I found it on the link and here is the info. Not sure if is the DOCSIS 1.0 or not...

Spec. Combo- Certified as D1.0

Type: cm

CLID: Thom282

SW Version: ST31.08.01

Submitted as D1.0

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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ausbeer
Full Forum Member
Full Forum Member


Joined: Jan 29, 2006
Posts: 60

PostPosted: Mon Jan 30, 2006 2:57 pm    Post subject: Reply with quote Back to top

D1.0 = DOCSIS 1.0.

I'd be willing to put money on swapping the cable modem solves a could chunk of your issues.

I PM'd you with more info, but let everyone know how things go after replacing the modem.
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EzCo
Vonage Forum Evangelist
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Mon Jan 30, 2006 3:31 pm    Post subject: Reply with quote Back to top

I never posted this, but I started experiencing dropped calls in December, after the 1.00.58 upgrade on my RTP300 (never had a dropped call before then). Just last week I opened a ticket and everything tested clean, so the tech wanted to replace the RTP300. The next day, my original unit was automatically upgraded to 1.00.60 and the disconnects stopped. Coinsidence? Doubt it.
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Jan 30, 2006 3:43 pm    Post subject: Reply with quote Back to top

Comcast is going to swap out my modem......... I will post the outcome..

Wish me luck Pray

Thanks ausbeer

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Jan 30, 2006 5:48 pm    Post subject: Reply with quote Back to top

I have the new modem hooked up and running now, made two phone calls about 20 minutes long... I was not disconnected so far.

The new modem Comcast gave me is a : TERAYON - TJ DOCSIS Modem.

its a DOCSIS 2.0 Dancing
...... so far so good Smile

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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ausbeer
Full Forum Member
Full Forum Member


Joined: Jan 29, 2006
Posts: 60

PostPosted: Mon Jan 30, 2006 9:11 pm    Post subject: Reply with quote Back to top

Great Keep me posted!
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maryjane
Vonage Forum Evangelist
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Tue Jan 31, 2006 9:17 am    Post subject: Reply with quote Back to top

Had two drops during a phone call ..........phone calls are echoey and a bit garbley almost as if the data of voice is coming too fast..... oh heck I dont know what to think now...

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Tue Jan 31, 2006 9:59 am    Post subject: Reply with quote Back to top

this thread is probably getting to be old news for some, but I will keep it going until this problem with dropped calls is fixed and a closed issue, or when I give up. Think hmmmm or if dconner locks it. Neutral

Called Vonage Tech Support, this person took another approach with the trace route ...

He noticed a packet loss at one particular address. He said its a Level 3 issue. The only thing Vonage would be able to do is change some settings on my router... make the packet size (smaller) that Vonage sends...

Or I could contact my cable company and let them know about the packet loss at this address, but they might not think its an issue..

So anyways, He changed some settings in my router and I will wait see if this solves this long standing tiresome issue..

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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EzCo
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Tue Jan 31, 2006 10:31 am    Post subject: Reply with quote Back to top

What firmware version is on your RT31P2?
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