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optimus122
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PostPosted: Thu Dec 22, 2005 8:07 am    Post subject: WRT54G v5 no internet while talking on my cable phone Reply with quote Back to top

I know this is covered in other threads but its not exactly the same issue as mine , I don't think so anyway. Anyway I just bought this router and I use my old RT31P2 Vonage linksys router as a switch now..so my setup is Cable modem - WRT54G - COMPUTER LAN , I am not using any wireless devices at all , my router is wired to my pcs lan and I have a wire going from the old RT31P2 into one of the wired inputs on the WRT54G. When I talk on the phone I lose all internet access..when I hang up all is fine..I just updated the WRT54G to the newest firmware. I do use a cordless 2.4 GHZ phone but like I said the router is not using any wireless connections at all. I even went into the basic wireless settings and diabled wireless network mode to be sure and it still didnt work. Any ideas?
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NateHoy
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PostPosted: Thu Dec 22, 2005 8:28 am    Post subject: Re: WRT54G v5 no internet while talking on my cable phone Reply with quote Back to top

optimus122 wrote:
I know this is covered in other threads but its not exactly the same issue as mine , I don't think so anyway. Anyway I just bought this router and I use my old RT31P2 Vonage linksys router as a switch now..so my setup is Cable modem - WRT54G - COMPUTER LAN , I am not using any wireless devices at all , my router is wired to my pcs lan and I have a wire going from the old RT31P2 into one of the wired inputs on the WRT54G. When I talk on the phone I lose all internet access..when I hang up all is fine..I just updated the WRT54G to the newest firmware. I do use a cordless 2.4 GHZ phone but like I said the router is not using any wireless connections at all. I even went into the basic wireless settings and diabled wireless network mode to be sure and it still didnt work. Any ideas?


Do you have QoS set up?

Use www.dslreports.com/tools speed test, or www.testyourvoip.com and post the detailed results here.

You may simply be running out of upload bandwidth.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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optimus122
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PostPosted: Thu Dec 22, 2005 9:42 am    Post subject: Reply with quote Back to top

Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.

Then it tried the other port and went through the test but the site went nuts and kept reloading over and over again..QoS is set to disabled but auto is in the greyed out section..I wouldnt have a clue how to set it up anyway lol.
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optimus122
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PostPosted: Thu Dec 22, 2005 9:46 am    Post subject: Reply with quote Back to top

Did a speed test below


URL: http://myspeed.visualware.com/voip/index.html
When: Thu Dec 22 09:45:53 EST 2005
Download: 12,199,200 bps
Upload: 1,905,504 bps
QOS: 90%
RTT: 23 ms
MaxPause: 65 ms
Test #: 1111793
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NateHoy
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PostPosted: Thu Dec 22, 2005 9:55 am    Post subject: Reply with quote Back to top

optimus122 wrote:
Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.

Then it tried the other port and went through the test but the site went nuts and kept reloading over and over again..QoS is set to disabled but auto is in the greyed out section..I wouldnt have a clue how to set it up anyway lol.


Something's seriously wrong with your router or setup. I assume you've tried restarting it? Do you have any ports forwarded in it?

For QoS, what I'd do is enable it, then enter the MAC address for your Vonage adapter, and put that on HIGH. That will ensure that the Vonage adapter always gets the bandwidth it needs.

You may also try turning off the firewall in your router. I wouldn't recommend leaving it off, but you can try turning it off temporarily.

What firmware do you have loaded? If I recall, the latest for the WRT54G V5 is 1.00.4, you may look into getting the latest. The V5 is a brand new operating system (VXWORKS) for Linksys - they've been using Linux for years with great results, and they are experiencing significant "growing pains" with the new units.

Also, with your wiring, you have a cable going from the WAN port of the RT31P2 into one of the LAN ports of the WRT54G, right? You aren't trying to wire LAN-to-LAN in that, are you?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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optimus122
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PostPosted: Thu Dec 22, 2005 10:29 am    Post subject: Reply with quote Back to top

I have a cat cable coming from one of the 4 wired ports on my WRT54G INTO THE INTERNET PORT on my old linksys Vonage RT31P2. I have no port fowarding at all..now you suggest that I add the mac address in my QOS section so the phone can always have the bandwidth it needs but the problem isnt me not being able to call its me while im talking on the phone not being able to surf the net looool so I don't know how that would solve anything..and yes its the newest firmware from the linksys site 1.00.4 or something like that. I am stumped..
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NateHoy
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PostPosted: Thu Dec 22, 2005 10:51 am    Post subject: Reply with quote Back to top

optimus122 wrote:
I have a cat cable coming from one of the 4 wired ports on my WRT54G INTO THE INTERNET PORT on my old linksys Vonage RT31P2. I have no port fowarding at all..now you suggest that I add the mac address in my QOS section so the phone can always have the bandwidth it needs but the problem isnt me not being able to call its me while im talking on the phone not being able to surf the net looool so I don't know how that would solve anything..and yes its the newest firmware from the linksys site 1.00.4 or something like that. I am stumped..


Well, you certainly have enough bandwidth, so that's not the problem. Vonage pulls 90k max, and it looks like you have MANY times that, so Vonage should not be killing your network.

I understand your point with the QoS - you have the opposite problem. I know QoS probably isn't going to help, but it was worth a try, because turning on QoS allows the router to do a better job of shaping your Internet traffic. It's something to test.

The WRT54G (at least in the pre-V5 units) does a good job of handling traffic up to about 30mbps, which you aren't even approaching. So your router should be running nearly at idle even when you are maxing out your bandwidth. However, I'm not as familiar with the new V5 units. I cannot imagine they'd overload with that connection, though.

Other than that, I don't know. A few things you can try...

I assume all or most of your Internet clients are plugged into the WRT54G, and not the Vonage adapter? Is there a difference between the two (eg. do clients work at all if they are plugged directly into the WRT54G)?

Can you ping IP addresses directly? Try pinging 4.2.2.1 from a command line when this is happening. If you can, then you might have a problem with the DNS cache in the WRT54G. I know this is an issue in the Vonage-provided WRTP54G router, maybe the new V5's have it too. In that case, enter your ISP-provided DNS servers into the WRT54G and turn off DNS caching.

What other services do you have running? Are you running any connection-heavy services like P2P (BitTorrent, eMule, etc)? Those might be overloading the connection pool on your router, which would mean that no new connections can be opened. This is a known issue in ALL the Linksys WRT54G-series routers, which can be fixed with third party firmware (which, sadly, the WRT54G V5 cannot accept).

You might also try exchanging the WRT54G V5 with a WRT54GL or WRT54GS, both of which run Linux and can accept third party firmware, which really helps these units out.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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optimus122
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PostPosted: Thu Dec 22, 2005 11:18 am    Post subject: Reply with quote Back to top

I was able to ping that address fine until i started a phone convo then i was no longer able to ping it any longer..my xbox 360 is hooked into the new router and it go's online fine without any issues although i didn't try while i was on the phone so that may not work either..I dont use P2P and if i cant sort this I will exchange it for something else..it dont make sense to me why using one of the devices that are connected to my router would stop any other device from getting internet access.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Dec 22, 2005 11:19 am    Post subject: Reply with quote Back to top

optimus122 wrote:
Iit dont make sense to me why using one of the devices that are connected to my router would stop any other device from getting internet access.


On that we agree. Wink

I was going to suggest crossposting this over to linksysinfo.org, but I see you have. Maybe someone who uses a V5 can help out some more.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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optimus122
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PostPosted: Thu Dec 22, 2005 11:32 am    Post subject: Reply with quote Back to top

Thanks a lot for trying to help me , I appreciate it.
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