Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Vonage Forum Junior
Vonage Forum Junior

Joined: Dec 08, 2005
Posts: 39

PostPosted: Thu Dec 22, 2005 9:04 pm    Post subject: Reply with quote Back to top

Vonage has grown too fast, and they haven't kept their server network up to the demand! Therefore, more, and more people
are getting terrible service!!
View user's profile Send private message
Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Fri Dec 23, 2005 4:40 pm    Post subject: Reply with quote Back to top

its sad but true when Companies get to big for there britches, its the customers who end up suffering in the Companies rush to have the latest technology or new gadget. This Voip is a very competitive business even Comcast is going to start up a Voip. remember its just as stressful on the customer service reps and techs to keep up while the head honchos reap the benefits. I think when a Company is growing at a fast rate they should triple the tech support and Customer Service.
View user's profile Send private message
New Forum Member
New Forum Member

Joined: Dec 22, 2005
Posts: 7

PostPosted: Fri Dec 23, 2005 5:09 pm    Post subject: Reply with quote Back to top

My experience so far?? I wouldnt know because after ordering overnight shipping, it getting here a week and a half late, having issues with the number on the modem, I am STILL waiting to start using my service. I guess you get what you pay for Eek
View user's profile Send private message Visit poster's website
New Forum Member
New Forum Member

Joined: Dec 30, 2005
Posts: 2

PostPosted: Sat Dec 31, 2005 1:44 am    Post subject: Reply with quote Back to top

I have had Vonage for five three months now. I am using Comcast cable and have a WRTP54G router.

I was able to place calls at first, but after a few weeks, I could place calls but no one could hear me. My service has been down for two months. I contacted customer support several times. Each time I could get the service working, but only on a temporary basis. The last tech support person suggested getting a new cable modem, which I did (DOCSIS 2.0 enabled). This didn't work. Finally, today I updated the firmware from 1.00.20 to 1.00.58 newest. The result was no "mute" on calls, an immediate improvement.

The update of the firware ran for about 3 minutes and ended with "FAIL!" however, I am able to place calls again. Not sure if this is a temporary solution, time will tell. I think the WRTP54G firmware poorly supported the Vonage traffic. Perhaps this firware will solve the problem. I think the whole experience has been frustrating at best, but the cost benefit of this solution keeps me going.

PS I also tested all my ethernet cable and jacks to make sure they are working correctly. No problems. If you want to go with Vonage, Look at the forum and do some research routers (& firmware versions) to find the most stable solution. I wouldn't hurt to get the newest cable modem too, assuming your on cable. If this sounds too complicated, wait a while. This Voip phone service is still in flux. It should stablize just as the ISP service has improved in reliability over time. I was a first adopter of cable internet service (@home user) so I've been through this before.
View user's profile Send private message
Vonage Forum Evangelist
Vonage Forum Evangelist

Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Dec 31, 2005 3:10 am    Post subject: Reply with quote Back to top

If I could rougly estimate the sources of problems that I deal with daily, the breakdown would be the following:

78% ISP-related (including modem)
15% setup or install (including network equipment OTHER than the modem or phone adapter)
5% phone adapter leading to replacement
2% Vonage network problem (this includes PSTN/CLEC connections) - SERIOUSLY - No, really seriously.

#1 cause of problems is "network jitter". #2 is packet loss. These both lead to the same thing: choppy audio. The biggest hurdle is when a non-technically-inclined customer calls their ISP (usually cable company) and report a problem with the connection. Generally, the ISP "pings" the modem, has the customer open a web page, and tells them that their internet service is working fine. Mention Vonage and some ISPs will just hang up on you now EVEN WHEN ITS CLEARLY ON THEIR END. Case in point, several calls from customers with Comcast Cable. The cable modem's status lights shows no connection to cable network (the modem will sync even with no computer or router connected). Cable company problem, right? Mention Vonage and Comcast tells you that its Vonage's fault, regardless of the problem.

Cable companies hate us for two reasons: we undercut their own Voip service (both price and more features) and their customers are now demanding that they provide the level of internet connection they were sold.

Besides cable companies (other than Cablevision who I hardly ever get calls about), the biggest thorn in my side are routers with SPI firewalls. Those things seriously mess stuff up and don't really give you any extra security. Second to that is heat. Overheating hardware causes a variety of problems.

In any case, I have had absolutely no problems (audio or otherwise) with my Vonage phone lines. Here's my setup:

Verizon DSL > Westell Wirespeed 2100 > Linksys WRT54Gv2 > 2 PAP2 adapters, 1 "other" Vonage adapter, Linksys 8-port gigabit switch, PCs and printers

So all together I have 4 Vonage lines (3 voice and 1 fax) and am able to use all of them simultaneously without any degragation of audio quality. The PAP2s are both set up with QoS priority and the SPI firewall is turned off on the WRT54G. Its running the latest Linksys firmware. My download speed is approximately 1.5mbps (I'm paying for 3mbps so I'm going to have to bust some skulls at Verizon) and upload speed is approximately 450kbps. Latency and jitter is very good and that is really what matters most. Lately my DSL modem has been losing sync so I'm going to need to check some stuff out when I have the chance.
View user's profile Send private message
Vonage Forum Senior
Vonage Forum Senior

Joined: Dec 31, 2005
Posts: 85
Location: Overseas

PostPosted: Sat Dec 31, 2005 8:30 pm    Post subject: Reply with quote Back to top

I haven't had any issues since we have had it. We have had it a little over a year and a half.
View user's profile Send private message
New Forum Member
New Forum Member

Joined: Aug 10, 2005
Posts: 8
Location: Prescott, WA

PostPosted: Sat Dec 31, 2005 9:54 pm    Post subject: Reply with quote Back to top

I've had Vonage since July. The only problem I've had was learning that my rt31p2 has to be kept as cool as possible. I originally had it on my desk near a table lamp with some figurines sitting on top of it. The combination of the heat from the lamp and having some of the cooling holes blocked would cause all sorts of intermittent problems. It's now on a shelf near floor level with nothing on top of it and it's been behaving perfectly.

The only other source of problems I've had is my ISP. I live way out in the country and just last year a local ISP announced that they were making wireless high-speed internet available. It's an 802.11g connection from about 2 miles away. The qos is poor, but I've seen u/d speeds around 750k/4M. I'm told that they'll be throttling me back to 256k down (the service I'm actually paying for) some time next month. Hopefully this won't affect my upload speed.

And one last odd problem... All incoming and outgoing calls are absolutely perfect except when I call my wife at work. Although it sounds fine on my end, I'm told that the audio on her end is very choppy and quits altogether sometime. Since calls to other numbers in that area are perfect, I'm wondering if there might be something touchy about the phone they have there.

We only use Vonage for long-distance calling. We still have POTS for local calls. Since we couldn't get a local Vonage number here, we didn't want to make all of our local friends call long-distance to call us. The only POTS long-distance available to us here is AT&T, for which we paid $30/mo just for the privilege, then per minute after that, no additional features, and that's on top of the $30/mo that the local phone company charges just to have local service. My wife started using a calling card instead of AT&T. I decided that Vonage was a much better deal and dumped AT&T. However, given the less-that-100% reliability, it's good to have copper. Also, since the power goes off regularly here, the POTS line is still available when Vonage isn't.

When our Cingular phones start working here at home, we'll probably drop Vonage, but until then, I think it's great.
View user's profile Send private message Visit poster's website AIM Address
New Forum Member
New Forum Member

Joined: Dec 23, 2005
Posts: 2

PostPosted: Sat Dec 31, 2005 10:21 pm    Post subject: So far so good Reply with quote Back to top

I have only had Vonage since the 27th so I'm no expert.

Everything seems to work as advertised. So far I'm happy. Only problem I had setting it up was I went with the free RTP300 router. I already have a WRT54gs wireless router running DD-WRT firmare.

When I orginally hooked up the Vonage router to the wrt I couldn't get it to work (no dial tone)

Temporarily I switched it around. Now I have the RTP hooked up directly to my cable modem and am using the wrt as an access point only.

I will probably switch it back around and get it to work the other way sooner or later.

However everyone I have called said my voice is clearer. I've had a couple calls that had some static noise on them, but nothing more than POTS.

We use our cell phones most of the time, and our Stripped down Verizon pots line with no features ran $36 a month. So it was a no brainer to go to the 14.99 Vonage plan and get the features back.
View user's profile Send private message
New Forum Member
New Forum Member

Joined: Mar 25, 2005
Posts: 3

PostPosted: Sun Jan 01, 2006 2:10 am    Post subject: Reply with quote Back to top

When I first started with Vonage I thought that I had won the lottery. Whats not to like about a service that is cheap and has so many services and backups to cover any potential problem? Recently I found out. When incoming lines are out - "fast busy" there is no call forwarding, no network unavailability backup, no call forwarding, no e-mail access, no account access, no way to tell if the system is down or if you missed a call. This happens more and more - especially during the holidays when you might like to talk to relatives. Vonage was essentially unusable during the holidays 2005.

The key thing is that it is unethical to recommend Vonage to others. I'll eat my mistake but I won't pass it on to others.
View user's profile Send private message
Vonage Forum Associate
Vonage Forum Associate

Joined: Nov 17, 2005
Posts: 24

PostPosted: Sun Jan 01, 2006 2:41 am    Post subject: so far so good Reply with quote Back to top

My opinion so far in the 4 months I've had Vonage is one of encouragement. We have had literally no real problem to speak of with the minor exception of some caller ID issues that could have been solved immediately by a good english speaking tech. No offense meant to the foreign techs who speak my language better than I speak theirs but USA techs seem more in tune with the system. and that's both male and female I'm speaking of.

In a zero to 10 poll I'd give the service a 9. Lol
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.26 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum