Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Takeda
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 08, 2005
Posts: 39

PostPosted: Thu Dec 22, 2005 9:04 pm    Post subject: Reply with quote Back to top

Vonage has grown too fast, and they haven't kept their server network up to the demand! Therefore, more, and more people
are getting terrible service!!
View user's profile Send private message
maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Fri Dec 23, 2005 4:40 pm    Post subject: Reply with quote Back to top

its sad but true when Companies get to big for there britches, its the customers who end up suffering in the Companies rush to have the latest technology or new gadget. This Voip is a very competitive business even Comcast is going to start up a Voip. remember its just as stressful on the customer service reps and techs to keep up while the head honchos reap the benefits. I think when a Company is growing at a fast rate they should triple the tech support and Customer Service.
View user's profile Send private message
jen1002
New Forum Member
New Forum Member


Joined: Dec 22, 2005
Posts: 7

PostPosted: Fri Dec 23, 2005 5:09 pm    Post subject: Reply with quote Back to top

My experience so far?? I wouldnt know because after ordering overnight shipping, it getting here a week and a half late, having issues with the number on the modem, I am STILL waiting to start using my service. I guess you get what you pay for Eek
View user's profile Send private message Visit poster's website
froggyp
New Forum Member
New Forum Member


Joined: Dec 30, 2005
Posts: 2

PostPosted: Sat Dec 31, 2005 1:44 am    Post subject: Reply with quote Back to top

I have had Vonage for five three months now. I am using Comcast cable and have a WRTP54G router.

I was able to place calls at first, but after a few weeks, I could place calls but no one could hear me. My service has been down for two months. I contacted customer support several times. Each time I could get the service working, but only on a temporary basis. The last tech support person suggested getting a new cable modem, which I did (DOCSIS 2.0 enabled). This didn't work. Finally, today I updated the firmware from 1.00.20 to 1.00.58 newest. The result was no "mute" on calls, an immediate improvement.

The update of the firware ran for about 3 minutes and ended with "FAIL!" however, I am able to place calls again. Not sure if this is a temporary solution, time will tell. I think the WRTP54G firmware poorly supported the Vonage traffic. Perhaps this firware will solve the problem. I think the whole experience has been frustrating at best, but the cost benefit of this solution keeps me going.

PS I also tested all my ethernet cable and jacks to make sure they are working correctly. No problems. If you want to go with Vonage, Look at the forum and do some research routers (& firmware versions) to find the most stable solution. I wouldn't hurt to get the newest cable modem too, assuming your on cable. If this sounds too complicated, wait a while. This Voip phone service is still in flux. It should stablize just as the ISP service has improved in reliability over time. I was a first adopter of cable internet service (@home user) so I've been through this before.
View user's profile Send private message
trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Sat Dec 31, 2005 3:10 am    Post subject: Reply with quote Back to top

If I could rougly estimate the sources of problems that I deal with daily, the breakdown would be the following:

78% ISP-related (including modem)
15% setup or install (including network equipment OTHER than the modem or phone adapter)
5% phone adapter leading to replacement
2% Vonage network problem (this includes PSTN/CLEC connections) - SERIOUSLY - No, really seriously.

#1 cause of problems is "network jitter". #2 is packet loss. These both lead to the same thing: choppy audio. The biggest hurdle is when a non-technically-inclined customer calls their ISP (usually cable company) and report a problem with the connection. Generally, the ISP "pings" the modem, has the customer open a web page, and tells them that their internet service is working fine. Mention Vonage and some ISPs will just hang up on you now EVEN WHEN ITS CLEARLY ON THEIR END. Case in point, several calls from customers with Comcast Cable. The cable modem's status lights shows no connection to cable network (the modem will sync even with no computer or router connected). Cable company problem, right? Mention Vonage and Comcast tells you that its Vonage's fault, regardless of the problem.

Cable companies hate us for two reasons: we undercut their own Voip service (both price and more features) and their customers are now demanding that they provide the level of internet connection they were sold.

Besides cable companies (other than Cablevision who I hardly ever get calls about), the biggest thorn in my side are routers with SPI firewalls. Those things seriously mess stuff up and don't really give you any extra security. Second to that is heat. Overheating hardware causes a variety of problems.

In any case, I have had absolutely no problems (audio or otherwise) with my Vonage phone lines. Here's my setup:

Verizon DSL > Westell Wirespeed 2100 > Linksys WRT54Gv2 > 2 PAP2 adapters, 1 "other" Vonage adapter, Linksys 8-port gigabit switch, PCs and printers

So all together I have 4 Vonage lines (3 voice and 1 fax) and am able to use all of them simultaneously without any degragation of audio quality. The PAP2s are both set up with QoS priority and the SPI firewall is turned off on the WRT54G. Its running the latest Linksys firmware. My download speed is approximately 1.5mbps (I'm paying for 3mbps so I'm going to have to bust some skulls at Verizon) and upload speed is approximately 450kbps. Latency and jitter is very good and that is really what matters most. Lately my DSL modem has been losing sync so I'm going to need to check some stuff out when I have the chance.
View user's profile Send private message
Kuka
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 31, 2005
Posts: 85
Location: Overseas

PostPosted: Sat Dec 31, 2005 8:30 pm    Post subject: Reply with quote Back to top

I haven't had any issues since we have had it. We have had it a little over a year and a half.
View user's profile Send private message
biffdebris
New Forum Member
New Forum Member


Joined: Aug 10, 2005
Posts: 8
Location: Prescott, WA

PostPosted: Sat Dec 31, 2005 9:54 pm    Post subject: Reply with quote Back to top

I've had Vonage since July. The only problem I've had was learning that my rt31p2 has to be kept as cool as possible. I originally had it on my desk near a table lamp with some figurines sitting on top of it. The combination of the heat from the lamp and having some of the cooling holes blocked would cause all sorts of intermittent problems. It's now on a shelf near floor level with nothing on top of it and it's been behaving perfectly.

The only other source of problems I've had is my ISP. I live way out in the country and just last year a local ISP announced that they were making wireless high-speed internet available. It's an 802.11g connection from about 2 miles away. The qos is poor, but I've seen u/d speeds around 750k/4M. I'm told that they'll be throttling me back to 256k down (the service I'm actually paying for) some time next month. Hopefully this won't affect my upload speed.

And one last odd problem... All incoming and outgoing calls are absolutely perfect except when I call my wife at work. Although it sounds fine on my end, I'm told that the audio on her end is very choppy and quits altogether sometime. Since calls to other numbers in that area are perfect, I'm wondering if there might be something touchy about the phone they have there.

We only use Vonage for long-distance calling. We still have POTS for local calls. Since we couldn't get a local Vonage number here, we didn't want to make all of our local friends call long-distance to call us. The only POTS long-distance available to us here is AT&T, for which we paid $30/mo just for the privilege, then per minute after that, no additional features, and that's on top of the $30/mo that the local phone company charges just to have local service. My wife started using a calling card instead of AT&T. I decided that Vonage was a much better deal and dumped AT&T. However, given the less-that-100% reliability, it's good to have copper. Also, since the power goes off regularly here, the POTS line is still available when Vonage isn't.

When our Cingular phones start working here at home, we'll probably drop Vonage, but until then, I think it's great.
View user's profile Send private message Visit poster's website AIM Address
saber11
New Forum Member
New Forum Member


Joined: Dec 23, 2005
Posts: 2

PostPosted: Sat Dec 31, 2005 10:21 pm    Post subject: So far so good Reply with quote Back to top

I have only had Vonage since the 27th so I'm no expert.

Everything seems to work as advertised. So far I'm happy. Only problem I had setting it up was I went with the free RTP300 router. I already have a WRT54gs wireless router running DD-WRT firmare.

When I orginally hooked up the Vonage router to the wrt I couldn't get it to work (no dial tone)

Temporarily I switched it around. Now I have the RTP hooked up directly to my cable modem and am using the wrt as an access point only.

I will probably switch it back around and get it to work the other way sooner or later.

However everyone I have called said my voice is clearer. I've had a couple calls that had some static noise on them, but nothing more than POTS.

We use our cell phones most of the time, and our Stripped down Verizon pots line with no features ran $36 a month. So it was a no brainer to go to the 14.99 Vonage plan and get the features back.
View user's profile Send private message
drke
New Forum Member
New Forum Member


Joined: Mar 25, 2005
Posts: 3

PostPosted: Sun Jan 01, 2006 2:10 am    Post subject: Reply with quote Back to top

When I first started with Vonage I thought that I had won the lottery. Whats not to like about a service that is cheap and has so many services and backups to cover any potential problem? Recently I found out. When incoming lines are out - "fast busy" there is no call forwarding, no network unavailability backup, no call forwarding, no e-mail access, no account access, no way to tell if the system is down or if you missed a call. This happens more and more - especially during the holidays when you might like to talk to relatives. Vonage was essentially unusable during the holidays 2005.

The key thing is that it is unethical to recommend Vonage to others. I'll eat my mistake but I won't pass it on to others.
View user's profile Send private message
craigwp
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 17, 2005
Posts: 24

PostPosted: Sun Jan 01, 2006 2:41 am    Post subject: so far so good Reply with quote Back to top

My opinion so far in the 4 months I've had Vonage is one of encouragement. We have had literally no real problem to speak of with the minor exception of some caller ID issues that could have been solved immediately by a good english speaking tech. No offense meant to the foreign techs who speak my language better than I speak theirs but USA techs seem more in tune with the system. and that's both male and female I'm speaking of.

In a zero to 10 poll I'd give the service a 9. Lol
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New sherriyn18
New Today 4
Yesterday 3
Total 99051

Who Is On Site
Visitors 78
Members 0
Total 78


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.77 Seconds and 488 Pages In The Last 60 Seconds
The Vonage VoIP Forum