Charged $99.94 for new router

Posts: 6 · New Forum Member Joined: Dec 19, 2005 Posts: 6

Ok I have a linksys rt31p2 router. On Monday my phone service wasn't working. I emailed Vonage and got nothing till after 5pm. They said I needed to reset my router to factory defaults. Hmmm, already tried that but I'll follow their instructions anyway. I get the page that says "Settings are failed" lol. I send another email to Vonage telling them the situation and what had transpired. I get an email back yesterday saying that my router is shot and that for $99.94 I can have a new one shipped to me. Oh ok, I see. I have had Vonage for 5 months. From what I can see in the router settings that they upgraded my firmware on Sunday night and my router no longer worked after that. Very nice Vonage. Screw up my router with firmware upgrades then charge me for a new router. Very nice. Mad

[ADMIN EDIT TITLE: "hahahaha" IS TOO VAGUE]

Posts: 605 · Posted: Wed Dec 21, 2005 10:12 am Post subject:

Maybe you will be lucky enough to get the RTP300 and not have your caller id or voicemail work Lol

Posts: 1389 · Posted: Wed Dec 21, 2005 10:22 am Post subject:

Did they send out new firmware for the RT31P2's?

Posts: 605 · Posted: Wed Dec 21, 2005 11:45 am Post subject:

Firmware Version: 1.30.01, Sep 2 2005

Newp. Same old firmware here.

Posts: 1389 · Posted: Wed Dec 21, 2005 11:48 am Post subject:

So there goes his screw up the router with firmware upgrades theory...NEXT!

Posts: 11 · Vonage Forum Associate Joined: Dec 18, 2005 Posts: 11

How about the theory that the Technican on the phone states the router needs to be replaced and takes them 2 days to figure out how to send the router and then does not overnight the product to a customer with no service since 12/16.

No there is nothing wrong with the ISP!

Posts: 605 · Posted: Wed Dec 21, 2005 12:07 pm Post subject:

Why not try calling them rather then email corespondence? I sure would if they were going to send me a new router. Use a pay phone if you have to.

Posts: 11 · Vonage Forum Associate Joined: Dec 18, 2005 Posts: 11

I have called them 10 time and was disconnected everytime. Only 2 reps actually called me back after being disconnected.

I have emailed and called. Any other options?

Posts: 29 · Vonage Forum Junior Joined: Mar 03, 2005 Posts: 29

how do ppl have so many problems?

call customer service.

be nice

tell them your router died, is dying, doesnt work well.

be nice.

get new router sent to you. (was sent 2 day service for free to me)

be happy customer.

i dont know who you guys n girls are talking to or why you get discoed, but i never had that kind of prob with cs reps here.

Posts: 39 · Vonage Forum Junior Joined: Dec 08, 2005 Posts: 39

When you send your old unit back, make sure you keep your shipper's tracking number.Chances are good that you will get charged for the new one, and you will need that tracking number to get credit for the charge....