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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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wasted38
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Joined: Dec 19, 2005
Posts: 6

PostPosted: Wed Dec 21, 2005 10:05 am    Post subject: Charged $99.94 for new router Reply with quote Back to top

Ok I have a linksys rt31p2 router. On Monday my phone service wasn't working. I emailed Vonage and got nothing till after 5pm. They said I needed to reset my router to factory defaults. Hmmm, already tried that but I'll follow their instructions anyway. I get the page that says "Settings are failed" lol. I send another email to Vonage telling them the situation and what had transpired. I get an email back yesterday saying that my router is shot and that for $99.94 I can have a new one shipped to me. Oh ok, I see. I have had Vonage for 5 months. From what I can see in the router settings that they upgraded my firmware on Sunday night and my router no longer worked after that. Very nice Vonage. Screw up my router with firmware upgrades then charge me for a new router. Very nice. Mad

[ADMIN EDIT TITLE: "hahahaha" IS TOO VAGUE]
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KDWycha
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Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Wed Dec 21, 2005 10:12 am    Post subject: Reply with quote Back to top

Maybe you will be lucky enough to get the RTP300 and not have your caller id or voicemail work Lol

_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Dec 21, 2005 10:22 am    Post subject: Reply with quote Back to top

Did they send out new firmware for the RT31P2's?

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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KDWycha
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Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Wed Dec 21, 2005 11:45 am    Post subject: Reply with quote Back to top

Firmware Version: 1.30.01, Sep 2 2005

Newp. Same old firmware here.

_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Dec 21, 2005 11:48 am    Post subject: Reply with quote Back to top

So there goes his screw up the router with firmware upgrades theory...NEXT!

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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geekgirl
Vonage Forum Associate
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Joined: Dec 18, 2005
Posts: 11

PostPosted: Wed Dec 21, 2005 12:02 pm    Post subject: Reply with quote Back to top

How about the theory that the Technican on the phone states the router needs to be replaced and takes them 2 days to figure out how to send the router and then does not overnight the product to a customer with no service since 12/16.

No there is nothing wrong with the ISP!
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KDWycha
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Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Wed Dec 21, 2005 12:07 pm    Post subject: Reply with quote Back to top

Why not try calling them rather then email corespondence? I sure would if they were going to send me a new router. Use a pay phone if you have to.


_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
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geekgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 18, 2005
Posts: 11

PostPosted: Wed Dec 21, 2005 12:17 pm    Post subject: Reply with quote Back to top

I have called them 10 time and was disconnected everytime. Only 2 reps actually called me back after being disconnected.

I have emailed and called. Any other options?
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vonmagick
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 03, 2005
Posts: 29

PostPosted: Wed Dec 21, 2005 1:34 pm    Post subject: Reply with quote Back to top

how do ppl have so many problems?

call customer service.

be nice

tell them your router died, is dying, doesnt work well.

be nice.

get new router sent to you. (was sent 2 day service for free to me)

be happy customer.

i dont know who you guys n girls are talking to or why you get discoed, but i never had that kind of prob with cs reps here.
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Takeda
Vonage Forum Junior
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Joined: Dec 08, 2005
Posts: 39

PostPosted: Wed Dec 21, 2005 2:05 pm    Post subject: Reply with quote Back to top

When you send your old unit back, make sure you keep your shipper's tracking number.Chances are good that you will get charged for the new one, and you will need that tracking number to get credit for the charge....
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