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Lou345
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PostPosted: Wed Dec 21, 2005 9:59 am    Post subject: RTP300 and WCG200-CC not working Reply with quote Back to top

I am trying to configure a RTP300 with a Comcast owned WCG200-CC modem/router. The RTP300 is connected correctly and is issued a new IP from the router. I am able to access the Internet via the WCG200. When I connect a phone to the RTP300, I hear a dialtone for a split second and then a message saying I have the phone connected to the wrong port (I have tried both ports and get same message). I moved the RTP300 to the DMZ and get same message. The WCG200-cc has Comcast firmware-does anyone know if this could be causing a problem?
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NateHoy
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PostPosted: Wed Dec 21, 2005 10:22 am    Post subject: Re: RTP300 and WCG200-CC not working Reply with quote Back to top

Lou345 wrote:
I am trying to configure a RTP300 with a Comcast owned WCG200-CC modem/router. The RTP300 is connected correctly and is issued a new IP from the router. I am able to access the Internet via the WCG200. When I connect a phone to the RTP300, I hear a dialtone for a split second and then a message saying I have the phone connected to the wrong port (I have tried both ports and get same message). I moved the RTP300 to the DMZ and get same message. The WCG200-cc has Comcast firmware-does anyone know if this could be causing a problem?


A few things to start with...

Is this a brand new installation? Has this RTP300 ever worked before, in other words?

How long ago did you activate your account with Vonage? Is this a device that Vonage shipped to you or did you purchase it locally and use online Retail Activation to activate it?

Is the PHONE light lit up on the router? Have you tried restarting the RTP300? Once it restarts, how long does it take for the PHONE light to light up?

If you plug a computer into the RTP300, can that computer get out on the Internet (ie. have you verified that the RTP300 can get out to the Internet, not just that it has an IP address)?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Lou345
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PostPosted: Wed Dec 21, 2005 10:38 am    Post subject: Re: RTP300 and WCG200-CC not working Reply with quote Back to top

NateHoy wrote:
A few things to start with...

Is this a brand new installation? Has this RTP300 ever worked before, in other words?

How long ago did you activate your account with Vonage? Is this a device that Vonage shipped to you or did you purchase it locally and use online Retail Activation to activate it?

Is the PHONE light lit up on the router? Have you tried restarting the RTP300? Once it restarts, how long does it take for the PHONE light to light up?

If you plug a computer into the RTP300, can that computer get out on the Internet (ie. have you verified that the RTP300 can get out to the Internet, not just that it has an IP address)?



NateHoy, thanks for your quick response!

- Yes this is a brand new install, the RTP300 was sent from Vonage last week.
- The phone light does not light up on either jack when the phone is connected.
- Yes, I restarted both WCG and RTP following instructions on this site. Next I tried a reset both units.
- I have not tried to access internet connected to RTP. I will try that tonight.
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NateHoy
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PostPosted: Wed Dec 21, 2005 11:46 am    Post subject: Re: RTP300 and WCG200-CC not working Reply with quote Back to top

Lou345 wrote:

- Yes this is a brand new install, the RTP300 was sent from Vonage last week.
- The phone light does not light up on either jack when the phone is connected.
- Yes, I restarted both WCG and RTP following instructions on this site. Next I tried a reset both units.
- I have not tried to access internet connected to RTP. I will try that tonight.


If the phone light isn't lighting up, the RTP300 is not finding its way out to the Internet to acquire a line from Vonage, or Vonage has not activated your unit properly.

Try the following, in order:

1. Plug a computer into the RTP300 and see if you can surf the 'net. If not, go to the Web interface (http://192.168.15.1, username and password both "admin" by default) and check the "Status" page to see if it's happy on the Internet, and change whatever you need to for it to connect. If you can make this work, save all your settings and restart the RTP300 and give it a few minutes to make its first connection. If it still doesn't work, check the rest of your network for blocked ports, etc. I think port 69 is used for firmware updates, 5060 or 5061 for SIP, and 10000-25000 (random #) for RTP. All these ports should be OPEN (not blocked and not forwarded to anyone else), but don't have to be forwarded to your Vonage device directly.

2. Plug the RTP300 directly into your Internet modem (unplugh your modem and leave it powered off for a while first to reset any MAC settings in the modem), if possible. Obviously, this kills your Internet connection for everyone else, but then the RTP300 isn't going to get any flak from your other routers and devices about talking to Vonage.

Chances are, the first time it connects, the device will get new firmware. If the power light starts blinking, LEAVE IT ALONE for a while. Pulling power during that delicate time period could leave you with a nonfunctional unit, or in network parlance, a "brick".

If neither of those work, call Vonage CS on another line. Have your MAC number and Vonage assigned phone number handy, and try to connect the router as directly to the Internet as you can so they can try to reach it and fix it.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Lou345
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Joined: Dec 21, 2005
Posts: 3

PostPosted: Thu Dec 22, 2005 2:14 pm    Post subject: Thank you Reply with quote Back to top

NateHoy,

Thank you for your help with this issue! I was able to get out to the Internet on a computer connected to the RTP300. I called Vonage support and they got the phone working.
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NateHoy
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Posts: 2257
Location: New England

PostPosted: Thu Dec 22, 2005 2:18 pm    Post subject: Re: Thank you Reply with quote Back to top

Lou345 wrote:
NateHoy,

Thank you for your help with this issue! I was able to get out to the Internet on a computer connected to the RTP300. I called Vonage support and they got the phone working.


Very glad to hear it. Welcome to the world of cheap telecommunications!

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 22, 2005 6:33 pm    Post subject: Re: Thank you Reply with quote Back to top

Lou345 wrote:
NateHoy,

Thank you for your help with this issue! I was able to get out to the Internet on a computer connected to the RTP300. I called Vonage support and they got the phone working.


Did they say what the problem was? It always helps us in the forum if we understand the kind of issues that get solved.

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