Strange Caller ID numbers

Posts: 19 · Vonage Forum Associate Joined: Dec 20, 2005 Posts: 19

I live in Edmonton and I use Simulring for my cell phone and the caller id numbers are (more often than not) (819) 340-1090 or (213) 291-0500.

I am assuming that Vonage doesn't have enough local lines for the call to be completed correctly so they are routing them another way and paying the long distance. I hope they are able to correct the situation soon because it negates the purpose of caller id which I pay 5 bucks a month for on my cell phone!

Posts: 508 · Posted: Tue Dec 20, 2005 8:13 pm Post subject:

are you saying that incomming CID are these wrong numbers? or is your Outgoing CID wrong??

I'm guessing you mean your incomming calls, and you have yoru Vonage forwarded to you rcell, ok, what numbers are showing up in your dashboard? or on your Vonage phones display? are they the same wrong numbers? or are they the correct numbers?

Posts: 19 · Vonage Forum Associate Joined: Dec 20, 2005 Posts: 19

The CID on incoming calls to my cell phone through Vonage are the wrong numbers I indicated. I tried forwarding the calls to my office phone with the same result. My Vonage phone at home and my call history and my voicemail all show the correct CID information for the calls. I have even had cases of the correct number showing up on my Vonage phone while both of the indicated numbers showed up on my cell and work phone for the same call. This has been going on for the past three weeks and I am thinking the capacity to route calls in Edmonton has been reached and some calls are being routed from other points using another carrier.

Posts: 14 · Posted: Wed Dec 21, 2005 12:23 am Post subject: Re: Strange Caller ID numbers

blacknail wrote:

I live in Edmonton and I use Simulring for my cell phone and the caller id numbers are (more often than not) (819) 340-1090 or (213) 291-0500.

I am assuming that Vonage doesn't have enough local lines for the call to be completed correctly so they are routing them another way and paying the long distance. I hope they are able to correct the situation soon because it negates the purpose of caller id which I pay 5 bucks a month for on my cell phone!

I too live in Edmonton and have experienced a weirdness only twice. Once the Edmonton Journal ( or a telemarketing firm on their behalf) and their caller id was "0". The other time, I called someone and a California phone number showed up on their display. Actually there was a third. My son called me and it was a different area code number. Very strange indeed.

Posts: 182 · Posted: Wed Dec 21, 2005 9:44 am Post subject:

I have both Vonage and a competing Voip carrier starting with a P. Smile

Call forwarding from Vonage to my cell phone works absolutely perfectly. I do get a bogus caller ID # from the other carrier though when I forward it.

My latter carrier has an unlisted number for me and this masks caller ID, even on forwards. Is it possible that you have this feature on Vonage somehow?

Posts: 7 · New Forum Member Joined: Dec 21, 2005 Posts: 7

CallerID used to work just great for me and as of a few weeks ago i get wierd numbers.

Posts: 182 · Posted: Wed Dec 21, 2005 1:30 pm Post subject:

I enabled simulring today and noticed that there definitely is a problem. I called my 647 Vonage # from a 306 number and the caller ID popped up 646.

Posts: 19 · Vonage Forum Associate Joined: Dec 20, 2005 Posts: 19

PhotoJim wrote:

I have both Vonage and a competing Voip carrier starting with a P. Smile

Call forwarding from Vonage to my cell phone works absolutely perfectly. I do get a bogus caller ID # from the other carrier though when I forward it.

My latter carrier has an unlisted number for me and this masks caller ID, even on forwards. Is it possible that you have this feature on Vonage somehow?

No, this happens from all carriers, for instance my head office which is calling from a Bell landline, and a colleague of mine who calls from his Rogers Cell Phone. Sometimes the number shows correctly and sometimes it is (213) 291-0500 and more rarely it is some other strange number like (870) 330-0030. I have had people call me from skype before and get a number like 000123456789 but this isn't the case here, this is people calling from carriers like Bell and Rogers and the problem is intermittent.

Posts: 7 · New Forum Member Joined: Dec 21, 2005 Posts: 7

Yes, we all are now getting calls from (646) 4157500.

Knowing what I know about telecom the reason we are all getting the same callerid's (and you are right its especially from cell phones) is that they broke the callerid when they prob installed a new PRI-ISDN and we are all getting the base number for the PRI. I wish they would fix it. Its really annoying!!

Posts: 1 · New Forum Member Joined: Dec 29, 2005 Posts: 1

tdavis1198 wrote:

Yes, we all are now getting calls from (646) 4157500.

Knowing what I know about telecom the reason we are all getting the same callerid's (and you are right its especially from cell phones) is that they broke the callerid when they prob installed a new PRI-ISDN and we are all getting the base number for the PRI. I wish they would fix it. Its really annoying!!

Yes, I noticed this last week. I called them up and they told me that it is a known problem and that it would be fixed the very same day. Today I tried and I still have the same problem.

Does anyone have any ideas when this problem may be solved?

I just tried to get into the website and I'm getting the following message.

SIGN UP IS TEMPORARILY OUT OF SERVICE

Thank you for your interest in Vonage!
We are currently upgrading to provide you
with better and faster service.

I hope that everything is okay