Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Garryfirea Posted:
There are a
sprinkling
singular reasons
why someone may
hand-picked to
clean
...

In The Forum:
Vonage
Topic:
letting malowanie dachu krakow
On Jun 24, 2017 at 23:48:53

Garryfirea Posted:
...
In The Forum:
Vonage
Topic:
take control of czyszczenie dachow slask
On Jun 24, 2017 at 23:47:47

Sobfrody Posted:
The lawsuit says
West’s lawyers
acknowledged the
sampling happened
when they
...

In The Forum:
Vonage
Topic:
Kanye West Joins Huge Sean At Powerhouse 2016, Performs &quo
On Jun 24, 2017 at 11:05:31

RobertBag Posted:
http://www.gagprin
cess.com/this-sass
y-dog-doesnt-waste
-time-this-summer/
...

In The Forum:
Vonage
Topic:
Evolutions Of Famous Actors And Characters
On Jun 24, 2017 at 06:40:00

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Sobfrody Posted:
The fancy footwear
additional a touch
of glamour to the
laid back outfit,
consisting
...

In The Forum:
Hard Wiring - Installation
Topic:
Kylie Jenner Ditches Bra in Oversized T-Shirt Look, Rocks Co
On Jun 24, 2017 at 03:10:25

Sobfrody Posted:
In addition, she
snapped her
outfit, which was
dark, brooding and
plain spooky
...

In The Forum:
Hard Wiring - Installation
Topic:
Kris Jenner Once Referred to as Marcia Clark About Seei
On Jun 23, 2017 at 23:12:38

Sobfrody Posted:
Just weeks after
she was held up at
gunpoint in her
Paris hotel area,
Kim Kardashian
...

In The Forum:
Vonage
Topic:
Every outfit Kylie Jenner wore at New York Fashion Week 2016
On Jun 23, 2017 at 17:49:05

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
geekgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 18, 2005
Posts: 11

PostPosted: Mon Dec 19, 2005 11:50 am    Post subject: I can not get Vonage to fix my dial tone..... Reply with quote Back to top

I have not had Vonage service in my house since Friday morning (Day 4 now). I have emailed and called (hung up on every time).

Before I start the conversation I asked them to call me if we get disconnected because their system keeps disconnecting me. One time out of 7 I actually received a call. I made 2 calls this morning and both resulting in being disconnected with no call back. Does anyone have a number to Vonage that will be able to help me with my situation? I am frustrated and really want to leave Vonage since they do not seem to be concerned with the fact that my phoneline has been out of service for now 4 days.

It is now Monday and still nothing fixed. I am not pleased with Vonages customer service since it is apparent the reps first language is not english. I do not like speaking with someone that does not understand english!

Do they not have to abide by the 99.999% reliability other phone companies have too? Unless a miracle happens, I will leave Vonage and notify as many people as I can of my situation.
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Mon Dec 19, 2005 1:53 pm    Post subject: Reply with quote Back to top

Start off with you location, ISP, speeds etc...

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
View user's profile Send private message
jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Mon Dec 19, 2005 3:30 pm    Post subject: Reply with quote Back to top

I definatley agree that the customer care at Vonage can use some improvement, however Vonage is not to blame for your no dial tone problems.

When you plug your "phone adapter" in .. it gets an IP address, sends a request to vonage's servers, acknowledges this request, and gives you a dial tone.

If you do not have a dial tone, chances are the problem is on your end. Have you changed the setup? Does your internet work? Refer to the help pages on the website. Or post your setup below, PM me your acct number as well, and I can look for you.
View user's profile Send private message
geekgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 18, 2005
Posts: 11

PostPosted: Mon Dec 19, 2005 6:54 pm    Post subject: Reply with quote Back to top

The problem is not the ISP, I have internet connection. I have talked to a few individuals at Vonage to help me diagnosis the issues and the result is they are sending me a new router. They think it is a router issue. Something I can not control.

I did called my ISP to confirm there was no issues with my service and it was confirmed to be working. I use my internet connection when I work from home so I know that it is working just fine.

I have had issues for about 3 weeks with my phone line having no dial tone. I would receive calls on my cell asking what is wrong with my house phone.

The cable modem has been reset, the Linksys router has been reset and still nothing. At one point on the router under status/voice it stated provisioning failed and then finally I received a successful, but my phone line states it is proceeding...

Not sure what on my end I can also check, any other options?
View user's profile Send private message
ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Wed Dec 21, 2005 3:23 pm    Post subject: Reply with quote Back to top

Shipping difficulties, yes..but -


NOPE, no ISP problems here!

http://www.dslreports.com/quality/nil/1936192
http://www.dslreports.com/quality/nil/1936219
http://www.dslreports.com/quality/nil/1936228

These are 3 seperate tests I ran to your IP.

Ask yourself and your ISP if this kind of loss constitutes an acceptable level of service before you lambast Vonage for not connecting you to the VP every time you call to complain.

Spend a little more time researching your connection before you accept the word of your ISP - what, do you think your ISP is actually going to say, "yeah, our network is all jacked up right now. There is all kinds of latency and packet loss on your connection."

NO! They are gonna sit back, loudly tap a few keys, say that the test they just ran looks great, and that you should call Vonage. Then they tell you to open a web page, when it opens, they say, 'see your internet is OK, now go call Vonage like a good girl and get off my phone.' Which you did.
View user's profile Send private message
geekgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 18, 2005
Posts: 11

PostPosted: Wed Dec 21, 2005 8:09 pm    Post subject: Reply with quote Back to top

Amazing I just received an email from Vonage stating they are looking into an issue that occurred over the weekend that my phone line was possibly effected by. Hmmm! Maybe if the technical support that was on the other end of the phone listened to the customer this would have been fixed sooner.

All the dropped calls that I made to Vonage for support were from 3 different cells phones ~ what explanation to you have for the disconnection???? Oh and 2 different carriers!

No I did not call the ISP and tell them my phone line was down for your information, I called for status. They had an issue on Thur before Vonage went down on Friday. I have been using my internet service the entire time!
View user's profile Send private message
wolf2989
New Forum Member
New Forum Member


Joined: Dec 21, 2005
Posts: 8

PostPosted: Wed Dec 21, 2005 8:11 pm    Post subject: Wow Reply with quote Back to top

That was a lot of info. You know i can use my internet connection when its running the speed of a modem and i get 80% packet loss. Doesn't mean Vonage is still going to work properly.

All the poster was stating was check into your own connection over taking the word of the people selling you services. Check out the plethora of tests over at http://www.dslreports.com.

Theres no need to spaz out on someone that is trying to help you.
View user's profile Send private message
geekgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 18, 2005
Posts: 11

PostPosted: Wed Dec 21, 2005 8:18 pm    Post subject: Reply with quote Back to top

I apreciate your help and I will check into the website to work on the ISP issue. That still does not explain why my phone service is still not working. Slow connection or not, a connection should still be established.
View user's profile Send private message
wolf2989
New Forum Member
New Forum Member


Joined: Dec 21, 2005
Posts: 8

PostPosted: Wed Dec 21, 2005 8:30 pm    Post subject: Slow or not. Reply with quote Back to top

Quote:
Slow connection or not, a connection should still be established.


Sorry, Voip doesn't work that way. There are certain parameters that need to be met in order for a call to be "usable". Data needs to arrive in exact order and it doesn't tolerate lost packets well. It also needs to arrive in or about the same time frame from one another. If one packet gets there in 30ms and the next arrives in 150ms you'll have noticeable distortion. Now if your ISP is having capacity issues or peering problems this would mess up your calls.

Try this, go to www.testyourvoip.com and select the location closest to you from the drop down and post your result. I just did mine and it showed up as 4.2 MOS. My Vonage calls are crystal clear and have been for many many months.

-J
View user's profile Send private message
Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Wed Dec 21, 2005 8:33 pm    Post subject: Packets out of order Reply with quote Back to top

Call CS and get into the Service (Tech Support) Queue.
they can adjust your router to adjust for jitter (out of order packets)
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New KitPrender
New Today 10
Yesterday 6
Total 100938

Who Is On Site
Visitors 153
Members 1
Total 154


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.64
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.62 Seconds and 262 Pages In The Last 60 Seconds
The Vonage VoIP Forum