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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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geekgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 18, 2005
Posts: 11

PostPosted: Mon Dec 19, 2005 11:50 am    Post subject: I can not get Vonage to fix my dial tone..... Reply with quote Back to top

I have not had Vonage service in my house since Friday morning (Day 4 now). I have emailed and called (hung up on every time).

Before I start the conversation I asked them to call me if we get disconnected because their system keeps disconnecting me. One time out of 7 I actually received a call. I made 2 calls this morning and both resulting in being disconnected with no call back. Does anyone have a number to Vonage that will be able to help me with my situation? I am frustrated and really want to leave Vonage since they do not seem to be concerned with the fact that my phoneline has been out of service for now 4 days.

It is now Monday and still nothing fixed. I am not pleased with Vonages customer service since it is apparent the reps first language is not english. I do not like speaking with someone that does not understand english!

Do they not have to abide by the 99.999% reliability other phone companies have too? Unless a miracle happens, I will leave Vonage and notify as many people as I can of my situation.
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Mon Dec 19, 2005 1:53 pm    Post subject: Reply with quote Back to top

Start off with you location, ISP, speeds etc...

_________________
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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Mon Dec 19, 2005 3:30 pm    Post subject: Reply with quote Back to top

I definatley agree that the customer care at Vonage can use some improvement, however Vonage is not to blame for your no dial tone problems.

When you plug your "phone adapter" in .. it gets an IP address, sends a request to vonage's servers, acknowledges this request, and gives you a dial tone.

If you do not have a dial tone, chances are the problem is on your end. Have you changed the setup? Does your internet work? Refer to the help pages on the website. Or post your setup below, PM me your acct number as well, and I can look for you.
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geekgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 18, 2005
Posts: 11

PostPosted: Mon Dec 19, 2005 6:54 pm    Post subject: Reply with quote Back to top

The problem is not the ISP, I have internet connection. I have talked to a few individuals at Vonage to help me diagnosis the issues and the result is they are sending me a new router. They think it is a router issue. Something I can not control.

I did called my ISP to confirm there was no issues with my service and it was confirmed to be working. I use my internet connection when I work from home so I know that it is working just fine.

I have had issues for about 3 weeks with my phone line having no dial tone. I would receive calls on my cell asking what is wrong with my house phone.

The cable modem has been reset, the Linksys router has been reset and still nothing. At one point on the router under status/voice it stated provisioning failed and then finally I received a successful, but my phone line states it is proceeding...

Not sure what on my end I can also check, any other options?
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ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Wed Dec 21, 2005 3:23 pm    Post subject: Reply with quote Back to top

Shipping difficulties, yes..but -


NOPE, no ISP problems here!

http://www.dslreports.com/quality/nil/1936192
http://www.dslreports.com/quality/nil/1936219
http://www.dslreports.com/quality/nil/1936228

These are 3 seperate tests I ran to your IP.

Ask yourself and your ISP if this kind of loss constitutes an acceptable level of service before you lambast Vonage for not connecting you to the VP every time you call to complain.

Spend a little more time researching your connection before you accept the word of your ISP - what, do you think your ISP is actually going to say, "yeah, our network is all jacked up right now. There is all kinds of latency and packet loss on your connection."

NO! They are gonna sit back, loudly tap a few keys, say that the test they just ran looks great, and that you should call Vonage. Then they tell you to open a web page, when it opens, they say, 'see your internet is OK, now go call Vonage like a good girl and get off my phone.' Which you did.
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geekgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 18, 2005
Posts: 11

PostPosted: Wed Dec 21, 2005 8:09 pm    Post subject: Reply with quote Back to top

Amazing I just received an email from Vonage stating they are looking into an issue that occurred over the weekend that my phone line was possibly effected by. Hmmm! Maybe if the technical support that was on the other end of the phone listened to the customer this would have been fixed sooner.

All the dropped calls that I made to Vonage for support were from 3 different cells phones ~ what explanation to you have for the disconnection???? Oh and 2 different carriers!

No I did not call the ISP and tell them my phone line was down for your information, I called for status. They had an issue on Thur before Vonage went down on Friday. I have been using my internet service the entire time!
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wolf2989
New Forum Member
New Forum Member


Joined: Dec 21, 2005
Posts: 8

PostPosted: Wed Dec 21, 2005 8:11 pm    Post subject: Wow Reply with quote Back to top

That was a lot of info. You know i can use my internet connection when its running the speed of a modem and i get 80% packet loss. Doesn't mean Vonage is still going to work properly.

All the poster was stating was check into your own connection over taking the word of the people selling you services. Check out the plethora of tests over at http://www.dslreports.com.

Theres no need to spaz out on someone that is trying to help you.
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geekgirl
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 18, 2005
Posts: 11

PostPosted: Wed Dec 21, 2005 8:18 pm    Post subject: Reply with quote Back to top

I apreciate your help and I will check into the website to work on the ISP issue. That still does not explain why my phone service is still not working. Slow connection or not, a connection should still be established.
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wolf2989
New Forum Member
New Forum Member


Joined: Dec 21, 2005
Posts: 8

PostPosted: Wed Dec 21, 2005 8:30 pm    Post subject: Slow or not. Reply with quote Back to top

Quote:
Slow connection or not, a connection should still be established.


Sorry, Voip doesn't work that way. There are certain parameters that need to be met in order for a call to be "usable". Data needs to arrive in exact order and it doesn't tolerate lost packets well. It also needs to arrive in or about the same time frame from one another. If one packet gets there in 30ms and the next arrives in 150ms you'll have noticeable distortion. Now if your ISP is having capacity issues or peering problems this would mess up your calls.

Try this, go to www.testyourvoip.com and select the location closest to you from the drop down and post your result. I just did mine and it showed up as 4.2 MOS. My Vonage calls are crystal clear and have been for many many months.

-J
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Datahazard
Vonage Forum Master
Vonage Forum Master


Joined: Dec 18, 2005
Posts: 185

PostPosted: Wed Dec 21, 2005 8:33 pm    Post subject: Packets out of order Reply with quote Back to top

Call CS and get into the Service (Tech Support) Queue.
they can adjust your router to adjust for jitter (out of order packets)
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