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sukesu
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PostPosted: Sun Dec 18, 2005 2:01 pm    Post subject: Hard wiring Reply with quote Back to top

I am trying to use the existing wiring in my house and have disconnected at the NIC and have plugged linksys router into the phone jack, if I call the phone number two pones plugged into jacks around the house ring but when picked up they are essentially dead. Phone calling the house thinks it is still ringing.

I tried to add a splitter to the router and have a phone attached and a phone line to the wall jack when in this configuration I get low buzzing on the line and no means to dial out.

I do have a second line coming into the house and that still works and I assume is run on the yellow and black lines - the old line is disconnected from Verizon and I think must have used the red and green lines.

Can any one offer any help on why this won't work...all the posts here seem to imply this is really simple to do so I must be either missing something or have a nonstandard configuration

thanks in advance
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Steve48
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PostPosted: Sun Dec 18, 2005 3:43 pm    Post subject: Reply with quote Back to top

Generally speaking it is simple, but it's also fraught with danger. You must be absolutely sure that you're disconnected from the old land line or you may damage your adapter.

Unplug your adapter from the wall jack. Are the house phones that you have plugged in completely dead? If not, then you need to find out why before plugging the adapter back in. If you can check across the red-green pair with a voltmeter, that would be a good thing.

If the house wiring is dead, then it's safe to plug the adapter back in, but the fact that plugging it in with a splitter didn't give you good results suggests that the line isn't really dead. (By the way, good thinking there.) When trying that experiment, be sure that the splitter you're using is a simple Y splitter, not one of those that separates line one and line two. Those splitters can cause confusion.

Another experiment that you can try is to temporarily disconnect your second line. Then repeat your experiment with the splitter and see if you get better results. Also, unplug all the phones in the house and repeat the splitter experiment. If the phone on the splitter works with the adapter also plugged into the wall, then start adding phones back in until it stops working. That should isolate your problem.

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Datahazard
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PostPosted: Sun Dec 18, 2005 10:16 pm    Post subject: installation Reply with quote Back to top

It sounds like you have too many extensions, more than I think 4 is too much resistance. as for no dial out, that happens when you reverse the red and the green, it disables the keypad, unless the first is true, and you have too many extensions on it. Can you dial out with just one phone plugged in directly to the Vonage device?
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sukesu
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PostPosted: Mon Dec 19, 2005 11:43 am    Post subject: Reply with quote Back to top

Ok I think the splitter is ok as on the second line it's splits my work phone and fax so I think that's good.

The line is definitely dead. Also disconnected line 2 (ie work phone) and still no luck.

We do have phone jacks in every room but only one is connected maybe two at the most for the testing I have been doing.

When my phone is plugged directly into the router(which of course is then connected to my DSL line) all works perfectly very very happy with the Vonage system just want to be able to get it round the house. The wall jacks I am using do have red and green wires but also yellow and black. Currently my work phone is plugged into the box on the wall that is fed by the yellow and black wires and I only hvae one phone on it. If I plug another phone in say in the kitchen when my work phone rings this kitchen phone doesn't and the line is dead. So I am pretty sure the work phone is on the yellow and black wires and the old house phone (now disconnected from Verizon) is on the green and black wires so really am at a loss as to why I can't route round the house.

The only thing I don't think I have tried is disconnecting the second line and putting the splitter back on to the router I'll try that and let you know...
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mundy5
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PostPosted: Mon Dec 19, 2005 12:07 pm    Post subject: Reply with quote Back to top

sukesu,

Quote:
When my phone is plugged directly into the router(which of course is then connected to my DSL line) all works perfectly very very happy with the Vonage system just want to be able to get it round the house. The wall jacks I am using do have red and green wires but also yellow and black. Currently my work phone is plugged into the box on the wall that is fed by the yellow and black wires and I only hvae one phone on it. If I plug another phone in say in the kitchen when my work phone rings this kitchen phone doesn't and the line is dead. So I am pretty sure the work phone is on the yellow and black wires and the old house phone (now disconnected from Verizon) is on the green and black wires so really am at a loss as to why I can't route round the house.


I can understand your frustration in this matter. I have read your posts and if I understand you correctly, you have said the following:

1. You had 2 lines coming into your house. One was a regular phone line. The other is for your office.
2. You noticed that the jack in your office is using the yellow and black wires. (this is standard for the 2nd line)
3. The jacks with the phones currently plugged in (the 2 phones you mentioned) are connected by both pairs of wires.
4. You disconnected line 1 from the NIU. (how did you do this by the way?)

The above summary is what I can gather from your posts.

What you haven't mentioned is the jack to which you are connecting your Vonage router to. What are its wiring schemes? is it using the red - green pair or is it connected to the yellow-black pair?

I ask the above question because you said in your latest post the following:

Quote:
So I am pretty sure the work phone is on the yellow and black wires and the old house phone (now disconnected from Verizon) is on the green and black wires so really am at a loss as to why I can't route round the house.
(Bold is mine)

I assume that the above quote is a typo because the other phone jacks should have red and green as its wires, not green and black. Black cannot be used for a different line since it's already used for line 2.

If I were you, I'd do the following.

I would try to figure out how your phone system is connected? Is there a patch panel somewhere? If you have a patch panel, then I would suggest that you disconnect all the other phone jacks (except your office jack) from the yellow and black wires. There is no reason to have that there since it is a live wire pair (Be sure to disconnect your second line first from the NIU before playing with the wires).

Next, I would make sure that all the phone jacks I want to use with the Vonage line has the red - green pair only on the jacks. This also includes the jack to which you are connecting your Vonage router.

If your phone jacks have 2 sets of bundled wires (i.e. 2 pairs of red-green; 2 pairs of yellow black) then your jacks are connected in sequence. Then you cannot just disconnect the unused pair because it will most likely disconnect your 2nd line to your office. Here, you just need make sure that your jacks have the red-green pair as the first pair.

I hope this helps. Mundy5

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sukesu
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PostPosted: Mon Dec 19, 2005 12:25 pm    Post subject: Reply with quote Back to top

Lots' of info there I'll try and answer....thank you. You reply made me check and have a bit more info now.

3...the jacks that the phones are connected to only have one jack but they have eight wires connected to them in this way

left side right side (looking at the jack)

top.......black red jack green yellow
bottom black red green yellow

4. to disconnect line 1 from the NIU was like a fuse type system didn't have to unscrew anything as such just pulled back a connection thing that left it open. left the lower one connected (work line) I have proved this by disconnecting both adn work line still works.

The jack I am connecting the router to has several things. 3 connections essentially - 1 - green and red wire 1 of each (old house phone), 2 - yellow and black wires 1 of each (work phone) and 3 - cable type wire which is my DSL line

I am connecting my Vonage router to the jack 1 - green and red wire and sorry yes was a typo.....its' all getting too much for me!

No patch panel from what I can see - house is about 12 yrs old

So I think from what you are saying I do have the bundled wires! So I need to disconnect something is that right.!

Hope that helps
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mundy5
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PostPosted: Mon Dec 19, 2005 12:39 pm    Post subject: Reply with quote Back to top

sukesu, I appreciate your prompt response. Now the picture is becoming clearer.

I am wondering if your jack with 3 connections had a phone connected to it previously with your landline and was it functional then? I am suspecting that this red-green pair from the jack next to your Vonage router is not properly connected.

Also you can try this. Go to the phone jack in your kitchen or in the other room and connect your Vonage router to it. See if this will activate your other phone. I know this might not be easy but it's one way to determine if the wiring on the jack near your modem is faulty.

If it works, then we know that the problem is with the jack next to your Vonage unit.

You did say that the two phones worked with your line 1 before correct?

Try that experiment. If this works, then we know that the problem is with the jack next to your Vonage.

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ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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sukesu
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PostPosted: Mon Dec 19, 2005 12:46 pm    Post subject: Reply with quote Back to top

yes the jack with the 3 connections did work before with my old land line plugged into it and all the phones in the jacks around the house also worked.

I did a while ago try moving the router to the kitchen like you say not an easy job and it still didn't work however I have to confess at that time I don't think I had disconnected at the NIC.

I think I will try that test again like you say it may at least rule that out.

One only other possible part of the puzzle which I am pretty convinced is in no way related but who knows. My internet is FIOS not the standard DSL, really can't see why that would cause any problems at all as it is the cabling in the house that seems to be not working. And the old Verizon phone worked all the time and so does my new Vonage but hey worth throwing that one out there too. Really appreciate your help, I am going to try moving the router into the kitchen on the jack with the eight wires and then is it still worth me disconnecting the yellow and black do you think.


Will take me a while to test this so won't come back probably till later today
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mundy5
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PostPosted: Mon Dec 19, 2005 1:53 pm    Post subject: Reply with quote Back to top

I wouldn't disconnect any wires at this point.

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ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Steve48
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PostPosted: Mon Dec 19, 2005 7:39 pm    Post subject: Reply with quote Back to top

sukesu wrote:
Ok I think the splitter is ok as on the second line it's splits my work phone and fax so I think that's good.


I'm a bit concerned about this. A splitter that splits out 2 lines into 2 separate connectors is not the type that you want, and it's sometimes hard to tell the difference. If the splitter you have has markings on it like L1 and L2 or line 1 and line 2, then odds are it's not the type you need for your experiment. The right type will probably not have markings on the female connectors. It simply provides two connectors in parallel.

Note that there was also a suggestion in one of these posts that you have a polarity reversal. If you're willing to sacrifice a phone cord, and if you have a voltmeter, you can check this. Plug the Vonage adapter into the wall jack (since you're certain it's dead). Cut one end off the phone cord and skin back the red and green wires. Plug the cord into another wall jack and measure the voltage across the red and green wires. The red wire should be negative and the green positive; the voltage should be about 50 volts.

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