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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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peterlee Posted:
Had a call from a
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Ontario to my home
in
Scarborough, Onta
rio
...

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Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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louder so I can
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
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different price
margins , please
share your
estimated
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
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their
configuration
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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sukesu
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Joined: Dec 08, 2005
Posts: 14

PostPosted: Tue Dec 20, 2005 12:54 pm    Post subject: Reply with quote Back to top

So my latest test has been to plug the router into the kitchen jack the one that has two green two red two black and two yellow wires in and then plug a phone into a jack in the living room which is also wired the same as the kitchen.

the phone rings and will answer but there is dreadful background noise.

When I pick up the phone the line is dead no beeps when keys pressed nothing.

Didn't try the test with a volt meter as don't have one, so need to borrow one/buy one before I can run that test.

Any other ideas?
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Tue Dec 20, 2005 3:41 pm    Post subject: Reply with quote Back to top

sukesu,

So you say that it will answer and you can talk but there is bad background noise. But you cannot dial out? Is that correct?

From what I have read so far, it appears that your house is connected in sequence from one jack to the next. At this point, it appears to me that the following good be causes:

1. you have bad wiring connections between your kitchen jack and your living room jack (though I find this hard to believe because it has been working before with your local telephone company)

2. you have other jacks between the kitchen and living room jacks that could be the cause of the problem.

3. you did not properly disconnect from the telco. Perhaps showing us a picture of your NIU would be of help. (I am not sure about this "fuse like system;" it is foreign to me).

4. Or there are multiple phone lines coming into your house and you might have interrupted one of them which could cause a break in your wiring.

5. Or another issue with your home wiring that we haven't considered yet (very likely).

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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sukesu
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Joined: Dec 08, 2005
Posts: 14

PostPosted: Tue Dec 20, 2005 4:43 pm    Post subject: Reply with quote Back to top

Yes bad bad background noise and not able to dial out no dial tone just dead line.

I'll go take a picture of the NIC

Also we did discover in the attic that there are some phone wires split in some way - husband wasn't completely sure what was going on there - but thinks it was something to do with previous owners and when they had Satelite tv...he was going to go and check it out. If like you say are phones are in sequence I guess if something is not connected quite right there that could the problem.

Would that still be the case even though the old Verizon line worked.

Back when I have photos of NIC....

Thanks a lot for all your help by the way I really don't want to let this one beat me
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mundy5
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PostPosted: Tue Dec 20, 2005 6:09 pm    Post subject: Reply with quote Back to top

which router are you using? rtp300? or rt31p2? or the pap2? or something else?

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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sukesu
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Joined: Dec 08, 2005
Posts: 14

PostPosted: Tue Dec 20, 2005 7:30 pm    Post subject: Reply with quote Back to top

RTP 300 firmware 1.00.58
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Dec 20, 2005 9:07 pm    Post subject: Reply with quote Back to top

You say that you can't dial out, but do you have a dial tone? Do you get beeps when you push the buttons?

If you haven't already, I would suggest unplugging all phones from the house jacks. Test the adapter with one phone so that you know the Vonage unit and that phone are happy with one another. Then plug the Vonage unit and just that phone into the house wiring and see what happens. If possible, make your test phone a simple analog one.

By the way, are there any cordless phones or wireless routers involved in this problem? What is your equipment line-up?

_________________
Steve Gray
Orlando, FL
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sukesu
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Joined: Dec 08, 2005
Posts: 14

PostPosted: Wed Dec 21, 2005 9:27 am    Post subject: Reply with quote Back to top

No sorry don't have a dial tone.

No cordless phones being used.

I have a great service when the phone plugged in to the router so I know a the router works and b the phone works, I am using an analogue phone as recommended on these forums to make all my tests.

I think I need to get a volt meter so I can test the circuit I am guessing something odd on the wiring although not sure why Verizon phone used to work
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mundy5
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Posts: 1179

PostPosted: Wed Dec 21, 2005 10:05 am    Post subject: Reply with quote Back to top

sukesu,

I still need to see the NIU because that is the only change you made after cancelling your land line #1. I believe that the problem resides there.

For me, disconnecting the NIU was simple. There was a phone plug RJ-11 that I had to disconnect and that was all I needed to do. I am not sure about this fuse like object you disconnected. I think there is more than meets the eye about this fuse like object.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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sukesu
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Joined: Dec 08, 2005
Posts: 14

PostPosted: Wed Dec 21, 2005 10:10 am    Post subject: Reply with quote Back to top

I have a photo how do I get the photo on here.

The RJ11 maybe what the fuse like thing is I am from England! And that's what we call them let me know how to get a photo on here and I'll send it

Thanks
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sukesu
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Joined: Dec 08, 2005
Posts: 14

PostPosted: Wed Dec 21, 2005 8:53 pm    Post subject: Reply with quote Back to top

Hi Mundy5....

Well what can I say other than you are an absolute star and have been so patient with this British female who really didn't have much of a clue as to what to do ....

I have disconnected the wires from the NIC as per your recommendation:-

Personally for me, the best way to disconnect from the telco from what I can see is to unscrew the red-green wires from the screws and connect the red with the other red wire and connect the green with the other green wire and then use electrical tape to keep the red wires from touching the green wires. Then I would close the top slot and close the door to the entire NIU.

I was assuming by opening that little door it kind of broke the connection.

So anyway joined the two red wires and two green wires and then plugged phones in to the kitchen as per my previous test and it all worked.....YEAH YIPPEE HAPPY CHAPPY and all that. Then to finish the test I went and plugged it into my office socket the one with only one green and one red wire and guess what that worked too!!!!

So needless to say I am extremely grateful for your help and even happier now that I am saving well over 70 dollars a month on Verizon and Att charges.

Thanks again you have been a great help
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