Hard wiring

Posts: 14 · Vonage Forum Associate Joined: Dec 08, 2005 Posts: 14

So my latest test has been to plug the router into the kitchen jack the one that has two green two red two black and two yellow wires in and then plug a phone into a jack in the living room which is also wired the same as the kitchen.

the phone rings and will answer but there is dreadful background noise.

When I pick up the phone the line is dead no beeps when keys pressed nothing.

Didn't try the test with a volt meter as don't have one, so need to borrow one/buy one before I can run that test.

Any other ideas?

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

sukesu,

So you say that it will answer and you can talk but there is bad background noise. But you cannot dial out? Is that correct?

From what I have read so far, it appears that your house is connected in sequence from one jack to the next. At this point, it appears to me that the following good be causes:

1. you have bad wiring connections between your kitchen jack and your living room jack (though I find this hard to believe because it has been working before with your local telephone company)

2. you have other jacks between the kitchen and living room jacks that could be the cause of the problem.

3. you did not properly disconnect from the telco. Perhaps showing us a picture of your NIU would be of help. (I am not sure about this "fuse like system;" it is foreign to me).

4. Or there are multiple phone lines coming into your house and you might have interrupted one of them which could cause a break in your wiring.

5. Or another issue with your home wiring that we haven't considered yet (very likely).

Posts: 14 · Vonage Forum Associate Joined: Dec 08, 2005 Posts: 14

Yes bad bad background noise and not able to dial out no dial tone just dead line.

I'll go take a picture of the NIC

Also we did discover in the attic that there are some phone wires split in some way - husband wasn't completely sure what was going on there - but thinks it was something to do with previous owners and when they had Satelite tv...he was going to go and check it out. If like you say are phones are in sequence I guess if something is not connected quite right there that could the problem.

Would that still be the case even though the old Verizon line worked.

Back when I have photos of NIC....

Thanks a lot for all your help by the way I really don't want to let this one beat me

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

which router are you using? rtp300? or rt31p2? or the pap2? or something else?

Posts: 14 · Vonage Forum Associate Joined: Dec 08, 2005 Posts: 14

RTP 300 firmware 1.00.58

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

You say that you can't dial out, but do you have a dial tone? Do you get beeps when you push the buttons?

If you haven't already, I would suggest unplugging all phones from the house jacks. Test the adapter with one phone so that you know the Vonage unit and that phone are happy with one another. Then plug the Vonage unit and just that phone into the house wiring and see what happens. If possible, make your test phone a simple analog one.

By the way, are there any cordless phones or wireless routers involved in this problem? What is your equipment line-up?

Posts: 14 · Vonage Forum Associate Joined: Dec 08, 2005 Posts: 14

No sorry don't have a dial tone.

No cordless phones being used.

I have a great service when the phone plugged in to the router so I know a the router works and b the phone works, I am using an analogue phone as recommended on these forums to make all my tests.

I think I need to get a volt meter so I can test the circuit I am guessing something odd on the wiring although not sure why Verizon phone used to work

Posts: 1179 · Member of the Week Joined: Feb 28, 2005 Posts: 1179

sukesu,

I still need to see the NIU because that is the only change you made after cancelling your land line #1. I believe that the problem resides there.

For me, disconnecting the NIU was simple. There was a phone plug RJ-11 that I had to disconnect and that was all I needed to do. I am not sure about this fuse like object you disconnected. I think there is more than meets the eye about this fuse like object.

Posts: 14 · Vonage Forum Associate Joined: Dec 08, 2005 Posts: 14

I have a photo how do I get the photo on here.

The RJ11 maybe what the fuse like thing is I am from England! And that's what we call them let me know how to get a photo on here and I'll send it

Thanks

Posts: 14 · Vonage Forum Associate Joined: Dec 08, 2005 Posts: 14

Hi Mundy5....

Well what can I say other than you are an absolute star and have been so patient with this British female who really didn't have much of a clue as to what to do ....

I have disconnected the wires from the NIC as per your recommendation:-

Personally for me, the best way to disconnect from the telco from what I can see is to unscrew the red-green wires from the screws and connect the red with the other red wire and connect the green with the other green wire and then use electrical tape to keep the red wires from touching the green wires. Then I would close the top slot and close the door to the entire NIU.

I was assuming by opening that little door it kind of broke the connection.

So anyway joined the two red wires and two green wires and then plugged phones in to the kitchen as per my previous test and it all worked.....YEAH YIPPEE HAPPY CHAPPY and all that. Then to finish the test I went and plugged it into my office socket the one with only one green and one red wire and guess what that worked too!!!!

So needless to say I am extremely grateful for your help and even happier now that I am saving well over 70 dollars a month on Verizon and Att charges.

Thanks again you have been a great help