Voice Mail Light doesn't go out

Posts: 122 · Posted: Sat Dec 17, 2005 11:31 am Post subject: Voice Mail Light doesn't go out

Whenever I get a new voicemail message, my voice mail light flashes letting me know. I call up my voicemail, listen to the message, save or delete it, and then hang up. The voice mail light doesn't go out, even after several minutes. However, if I call voice mail back up and listen to the message again or don't do anything and just exit out of voice mail, then the light will go out a few minutes later. Anyone else having this problem?

Posts: 605 · Posted: Sat Dec 17, 2005 11:54 am Post subject:

I have had the problem many times in the past. I make sure that EVERY time I listen to messages I press * to exit the voice mail system. You shouldnt have to call back, just listen, delete, save and exit the system by pressing * and your light will go out 99.5% of the time.

Posts: 122 · Posted: Sat Dec 17, 2005 5:53 pm Post subject:

Hey Kevin, funny thing, I always do do that, and in the past that did the trick, but lately, it hasn't been working. Just wondering if it's something Vonage has changed on their end. Honestly, for good working caller ID and a voicemail light at all, it isn't that big of a deal, but it would be nice if it all worked they was it was supposed to.

Posts: 56 · Posted: Sat Dec 17, 2005 6:05 pm Post subject:

sometimes when there are messages left in the deleted folder the light and beep tones stay on. make sure all voicemails are deleted even from the deleted folder

Posts: 122 · Posted: Sat Dec 17, 2005 6:23 pm Post subject:

Ahhhh, now you may be onto something. I do have some old voice mails in there and last time I checked (couple of days ago), the older messages had been deleted and moved to the Trash folder. OK, if this is the case, then Vonage needs to change their settings to say that even if messages are in the Trash folder, after I've listened to any new voice mails, clear the voice mail light. I'll do some experimenting. Thanks for the info!

Posts: 3198 · Posted: Sun Dec 18, 2005 8:09 am Post subject:

that shouldn't be the case (not to say it isn't), but mine is working fine, even with saved messages (messages still in the system, not in the trash) and messages in the trash.

Posts: 282 · Posted: Sun Dec 18, 2005 1:26 pm Post subject:

reebok wrote:

that shouldn't be the case (not to say it isn't), but mine is working fine, even with saved messages (messages still in the system, not in the trash) and messages in the trash.

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I agree with reebok, you shouldn't have to do anything other than listen to your message and logout of VocieMail for the MWI to reset. The problem seems to be in either the message read data or the server response to reset the indicator getting lost or simply not sent (server busy?). I have found that it works fine most of the time, but sometimes simply fails - and I've tried all the "stand on one leg while whirling a dead chicken over your head as you delete" tricks. I have the same results (works fine most of the time) just by listening and hanging up.

Posts: 56 · Posted: Mon Dec 19, 2005 4:21 pm Post subject:

unfortunately with technology things dont always work the way they are supposed to.

this is happening to me currently and what i suggested above fixes the problem 100% of the time. i have tried the logging off and everything, only thing that works is my workaround

Posts: 122 · Posted: Mon Dec 19, 2005 8:38 pm Post subject:

Hey guys,

For what it's worth, ever since the latest firmware release which of course, included a power-cycling of the RTP300, my voicemail light isn't flashing after listening to and saving/deleting a new message. Also, no stutter tone (after saving/deleting) a new message (like it's supposed to). So, so far so good.

Posts: 30 · Vonage Forum Junior Joined: Nov 20, 2005 Posts: 30

I got 58 pushed to me today, and for the first time ever I am having trouble with VMI. None of the suggested "workarounds' posted here work for me.

Any other ideas?