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On Nov 10, 2016 at 12:23:26

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In The Forum:
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Topic:
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On Nov 08, 2016 at 11:59:50

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Vonage for the first month my vonage was good no problems then i got a email from vonage



for the first month my Vonage was good no problems
then i got a email from Vonage saying shaw had a quality of service flag for 10.00 and more or less shaw was just trying to rape more money out of us 1 week later shaw released there digital phone here and all when to crap all outgoing calls to alberta were lagged and bad no mater if it was local next door or long distance i called Vonage and we did the usual tracerts and ping all looked good hung up still not working day later i spent 2 hrs on phone to Vonage and talked to 3 or 4 different people the last person said it was my isp and to add a sec router into the mix i did this and it worked for 50/50 on the calls hit and miss got real bad 10 sec delay ect back on phone i go and they still had a open workorder and said nothing they could do finally got fedup and called shaw told them to put the quality of service on my internet to see if that would work well guess what my phone works perfect now

pretty funny how Vonage worked fine up until shaw realised there phone and it when to crap


so for the people in this thread that were asking if QOS made a difference it does at 10 bucks more a month still cheaper then telus or shaw digital phone



just a side note my Vonage always worked good on incoming
calls and calls to the yukon were never lagged



Read The Full Thread:

Help with Vonage / Shaw Issues


I am experiencing outgoing call quality issues. Funny thing is inbound calls
No one has any suggestions for me at all?
similar problems, similar results, One thing worth mentioning is latency between
You're getting a lot of packet discards, but still it seems like the numbers don't
I'm having problems recently with my vonage service over shaw. Up until last week
I smell a $10 rat.... Shaw wants us to pay $10 a month to turn on a "QoS" (Quality
Exactly the same for me, as well. My Vonage was running stable and sounded crystal
Looks like I'm not the only one experiencing this issue, and plus it also just started
Shaw has been quietly offering the QoS tax....err enhancement for a few months
I'm in Calgary, and I've been getting really bad ping times here: 12 brvwil1wcx3-pos2-0-oc192.wc

Ziggz posted "for the first month my vonage was good no problems then i got a email from vonage" on 03/30/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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