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Vonage [font=Courier New] [/font] I was lied to when I first contacted Vonage and asked

[font=Courier New] [/font]
I was lied to when I first contacted Vonage and asked if I could accept collect calls. The Vonage man sounded uncertain but said "yes". I asked him to verify it with his supervisor. He did and confirmed receiving collect calls are part of the Vonage package.
This is important to me because I am a minister and my ministry is in prisons in a dozen states. The only way a state inmate can call someone is to call collect, and that phone number and the person's name must be approved before any calls can be made. It took a couple months to get my Bell South phone number transferred but with the help of a man named Louis at the executive response team it did get done. Well, I don't hear from inmates I expect to hear from and call the prisons. Seems every time an inmate (a ministry member) calls me collect, it is rejected because Vonage won't permit it. Now Vonage is not on the hook for the cost because each state has a contract, usually MCI, and I get a separate bill from each state account. So I call Louis. He's not there but the man with whom I spoke confirmed "NO COLLECT CALLS". I leavee a message to speak with Louis. He does not return my call. I send him 3 emails. He does not reply. Now perhaps he is ill or on vacation so I won't blame him for not returning my call or emails unless I find out he's been there all along. I leave several voicemail messages with the executive response team (they guarantee a return call within 4 business hours). No return calls. It is amazing to me that I got through to Louis every time I called until after the phone number transfer was accomplished. Now that I have a problem, I guess I'm no longer a priority or even important. The point is this: had I been told the truth about collect calls during my first call to Vonage I would still be with Bell South, or at least I would not be with Vonage. If you are hiring people whose accents are so strong you cannot understand what they say, at least they should give the correct information. So, Vongage - just know I have a woman dying of lung cancer in an Illinois State Prison who cannot call me here in South Carolina unless her counselor makes the call from his office. I don't count on it. It isn't happening.

Stan Lore, Minister
One-to-One Prison Ministries

Read The Full Thread:

no collect call capability

even me i will feel the same thing. having the wrong information can really send
I'm sorry you we misinformed when you decided to use Vonage. That's unacceptable
Prisoners cannot dial toll free numbers. I have attempted that before with no
Ha! I knew there was something fishy about you! :lol:
Thanks for the suggestion, but as was just written inmates cannot call a phone
Would it be possible to get a virtual number that would be local to the prison(s).
Some other VoIP services claim to be able to accept collect calls, but most state
It would seem to me that Vonage is not in a position to allow collect calls to subscribers.
Well, that's strange because someone form Guatemala called my nanny collect

leviguy posted "[font=Courier New] [/font] I was lied to when I first contacted Vonage and asked" on 05/23/2006

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