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Vonage [font=Courier New] [/font] I was lied to when I first contacted Vonage and asked



[font=Courier New] [/font]
I was lied to when I first contacted Vonage and asked if I could accept collect calls. The Vonage man sounded uncertain but said "yes". I asked him to verify it with his supervisor. He did and confirmed receiving collect calls are part of the Vonage package.
This is important to me because I am a minister and my ministry is in prisons in a dozen states. The only way a state inmate can call someone is to call collect, and that phone number and the person's name must be approved before any calls can be made. It took a couple months to get my Bell South phone number transferred but with the help of a man named Louis at the executive response team it did get done. Well, I don't hear from inmates I expect to hear from and call the prisons. Seems every time an inmate (a ministry member) calls me collect, it is rejected because Vonage won't permit it. Now Vonage is not on the hook for the cost because each state has a contract, usually MCI, and I get a separate bill from each state account. So I call Louis. He's not there but the man with whom I spoke confirmed "NO COLLECT CALLS". I leavee a message to speak with Louis. He does not return my call. I send him 3 emails. He does not reply. Now perhaps he is ill or on vacation so I won't blame him for not returning my call or emails unless I find out he's been there all along. I leave several voicemail messages with the executive response team (they guarantee a return call within 4 business hours). No return calls. It is amazing to me that I got through to Louis every time I called until after the phone number transfer was accomplished. Now that I have a problem, I guess I'm no longer a priority or even important. The point is this: had I been told the truth about collect calls during my first call to Vonage I would still be with Bell South, or at least I would not be with Vonage. If you are hiring people whose accents are so strong you cannot understand what they say, at least they should give the correct information. So, Vongage - just know I have a woman dying of lung cancer in an Illinois State Prison who cannot call me here in South Carolina unless her counselor makes the call from his office. I don't count on it. It isn't happening.

Stan Lore, Minister
One-to-One Prison Ministries
http://prisonministry.net/one2one



Read The Full Thread:

no collect call capability


even me i will feel the same thing. having the wrong information can really send
I'm sorry you we misinformed when you decided to use Vonage. That's unacceptable
Prisoners cannot dial toll free numbers. I have attempted that before with no
Ha! I knew there was something fishy about you! :lol:
Thanks for the suggestion, but as was just written inmates cannot call a phone
Would it be possible to get a virtual number that would be local to the prison(s).
Some other VoIP services claim to be able to accept collect calls, but most state
It would seem to me that Vonage is not in a position to allow collect calls to subscribers.
Well, that's strange because someone form Guatemala called my nanny collect

leviguy posted "[font=Courier New] [/font] I was lied to when I first contacted Vonage and asked" on 05/23/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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