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Snack Posted:
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On Jun 27, 2014 at 01:09:10

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On Jun 11, 2014 at 23:25:10


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Vonage [font=Comic Sans MS:9091a4c4ff] I've been a happy Vonage subscriber since April



[font=Comic Sans MS:9091a4c4ff] I've been a happy Vonage subscriber since April 2004. I activated my 911 service at that time and have NOT made any changes since then.

I recently tested my 911 service and found it was going to an emergency dispatcher over 20 miles from my home - to a police agency that does not service my area. :evil: (The correct agency is within a mile of my home.)

This is the second time Vonage has changed my 911 service such that it goes to the wrong emergency dispatch! I believe this is being done when they modify/update their database.

I asked Vonage Account Management if they had any means to determine if other subscribers had this problem and was told "we will look into this situation". Yeah!

I urge everyone to test their 911 service periodically - it should cause no problem if you inform the dispatcher "This is a test" right up front, and explain the reason for the test.

A 911 service that doesn't work correctly is probably worse than none at all!



Read The Full Thread:

Test your 911 service - It could be set up wrong!


Please do not test 911 by dialing 911. This is an extremely dangerous idea. 911
I have wanted to test my 911 ever since I signed up for Vonage but I have been reluctant
This is straight from the Vonage Official Site: Do I need to test 911 Dialing?
Call-testing 911 is encouraged in some states (very infrequently), discouraged
...and if you really want to test your 911 service but are afraid you will get in
Dave, I posted in another thread because I did not see yours. Everyone MUST
Again, I suggest you test your 911 to ensure the call will go to the correct dispatcher.
Yes! Good idea. If they could show a staus message on the Dashboard showing where
What about a message on the FEATURE tab where it actually has 911 Calling listed?

Dave48167 posted "[font=Comic Sans MS:9091a4c4ff] I've been a happy Vonage subscriber since April" on 01/10/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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