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Vonage [font=Arial] [/font] Greetings from Gina in the Boston area. I've had Vonage



[font=Arial] [/font] Greetings from Gina in the Boston area. I've had Vonage for 3 years without a problem but the 6 last weeks have been impossible. Sometimes I answer my phone to hear no one but they could hear me. Most of the time I hear callers fine - but for them - I'm breaking up, dropping out, or the call is lost entirely. Sometimes I have no dial tone. I've been through every hoop possible with Vonage and Comcast, each blame the other for the problem and my phone is no better. Relatives next town over on Adelphia (now owned by Comcast) are having the same problems with their Vonage. Vonage has been through every diagnostic - said they had a problem on the server but fixed it at one point in May - another time moved me to a newer proxy server. Comcast has been out, everything is working fine with our Motorola SB5120 Docsys 1.1 modem.
My up and downloads are screaming - I have no problems there - here's Boston to SanFrancisco off of Speakeasy: Download Speed: 4766 kbps (595.8 KB/sec transfer rate)
Upload Speed: 357 kbps (44.6 KB/sec transfer rate)
And here is my recent Voip test fromyour site:
My Results
Download 4,711,208 bps
Upload 364,648 bps
QOS 82%
RTT 25 ms
MaxPause 166 ms
which has to be a fluke gooding since i can't make or receive one successful call without problem.
Running tracert yahoo.com I get * and time outs....
1 2 ms 1 ms 1 ms 192.168.2.1
2 4 ms 3 ms 3 ms 192.168.102.1
3 10 ms 9 ms 10 ms 73.168.16.1
4 9 ms * 12 ms ge-2-40-ur01.brockton.ma.boston.comcast.net [68.
87.151.25]
5 10 ms * 13 ms 10g-9-4-ar02.needham.ma.boston.comcast.net [68.8
7.144.29]
6 11 ms 12 ms 12 ms 12.125.47.49
7 42 ms 25 ms 55 ms gbr2-a31s3.cb1ma.ip.att.net [12.127.5.42]
8 75 ms 26 ms 52 ms tbr2-cl16.n54ny.ip.att.net [12.122.10.22]
9 53 ms 27 ms 43 ms tbr2-cl15.wswdc.ip.att.net [12.122.10.54]
10 37 ms 25 ms 53 ms gar1-p390.ascva.ip.att.net [12.123.8.53]
11 * * * Request timed out.
12 25 ms 25 ms 37 ms ge-0-0-0-p100.msr1.dcn.yahoo.com [216.115.108.1]

13 24 ms 25 ms 25 ms ge5-2.bas2-m.dcn.yahoo.com [216.109.120.199]
14 26 ms 27 ms 24 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.

C:Documents and SettingsGina>tracert yahoo.com

Tracing route to YAHOO.COM [216.109.112.135]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 4 ms 3 ms 3 ms 192.168.102.1
3 10 ms 9 ms 14 ms 73.168.16.1
4 9 ms * 11 ms ge-2-40-ur01.brockton.ma.boston.comcast.net [68.
87.151.25]
5 11 ms * 10 ms 10g-9-4-ar02.needham.ma.boston.comcast.net [68.8
7.144.29]
6 11 ms 11 ms 9 ms 12.125.47.49
7 28 ms 24 ms 28 ms gbr2-a31s3.cb1ma.ip.att.net [12.127.5.42]
8 24 ms 26 ms 24 ms tbr2-cl16.n54ny.ip.att.net [12.122.10.22]
9 26 ms 26 ms 28 ms tbr2-cl15.wswdc.ip.att.net [12.122.10.54]
10 27 ms 23 ms 23 ms gar1-p390.ascva.ip.att.net [12.123.8.53]
11 * * * Request timed out.
12 24 ms 26 ms 25 ms ge-1-0-0-p100.msr1.dcn.yahoo.com [216.115.108.41
]
13 25 ms 24 ms 24 ms ge5-2.bas2-m.dcn.yahoo.com [216.109.120.199]
14 25 ms 25 ms 26 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]

Trace complete.

Looks like Comcast to me but I'm being written off. Seems we all put up with the hiccups due the cheap price but we're well beyond my patience level now. Anyone have a solution, I can't go on like this.

Much appreciated,
Gina



Read The Full Thread:

Breaking up, dropping out, Comcast + Vonage blame each other


well, i can suggest you to call them both and ask them update all the settings of
Cutting out = packet loss from the ISP end. I can almost guarantee you it is the SB5120

Gina516 posted "[font=Arial] [/font] Greetings from Gina in the Boston area. I've had Vonage" on 06/13/2006

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