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Vonage [font=Andalus] [/font]
Other people have written about this problem &
[font=Andalus] [/font]
Other people have written about this problem & so why does Vonage play dumb?
I called Comcast on May 1 to switch my service from Vonage to Comcast. I also wanted to retain my old phone number. Comcast told me that I had to wait 10-15 days because it takes that amount of time for Vonage to release my old phone number.
On May 18, Comcast came into my house and installed my new phone service.
On June 11, I got billed by Vonage. When I called they told me that my service was still active.
On June 12, I called Comcast who told me that they will contact the FCC because they have been granted my phone #.
I found out that I have 2 phone servers - both Comcast and Vonage & they're both billing me.
The next Vonage customer service person (June 12) told me that I had to call to cancel my service. I told them to go ahead and cancel it. They informed me that I needed to pay $39.99 to disengage because my service would be one day short of a year.
Idiots. I joined Vonage on July 10, 2005 & I'm paid up until July 9th, 2006. I would call it one year! It covers 365 days.
Once the math problem was solved (another call, another long wait) - a "higher up the rank" customer service person tells me that I can't cancel until July 9th and to call back to cancel on that day. I need to call on that day and that day only.
But didn't I read somewhere that we need to cancel 10 days in advance?
I've read other complaints with the same story. Shouldn't they learn from this? It's a scam.
I originally wanted to cancel because my phone connection was "broken up" and friends also complained about a constant beep on my line. Now, even if the telephone connection was crystal clear - I would cancel because I feel that they have bad policies. They won't allow you to cancel and continue to create roadblocks so that days go by and dollars add up.
Vonage is stealing money from folks like us.
Read The Full Thread: Cancellation problems.
• For anyone who wants to cancel, they have to get thru to accounts management in
• If you really want to cancel just change your credit card number. Then you can cancel
• I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago,
• I sent this to Vonage Customer care. I'll post their reply when I get one.
I
• So here are my responses. My questions are in italics:
Dear Matthew,
Thank
• Make sure you do this also Matt..
2. SERVICE
2.1 (a) Monthly Term. Service
• I'll be darn - I'm having the very same experience as Matt. Caught between a rock
• As I've said before, just change your credit card number. Since Vonage is making
• I have to say that Vonage actually stepped up and corrected my problem. I called
swent posted "[font=Andalus] [/font]
Other people have written about this problem &" on 06/13/2006 |
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