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miter Posted:
since Voicewing is
going bye bye (or
at least in the
process of
switching). So far
...

In The Forum:
Vonage
Topic:
Playing message wav files?
On Mar 03, 2015 at 01:55:00

Gogi22 Posted:
I don't believe
that becoming a
public company
would have a
negative effect on
...

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Vonage Stock
Topic:
Vonage IPO
On Feb 27, 2015 at 01:15:13

kdf55 Posted:
No. It is a 2 year
contract that you
are locked in to.
The first year is
discounted,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 26, 2015 at 11:25:40

breetlee Posted:
I am thinking
about having a
family member get
DirecTV. The
$29.99 plan looks
good,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 23, 2015 at 01:40:36

markayash Posted:
I am new to vonage
in this position
but having a
problem with the
clock not syncing.
...

In The Forum:
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Topic:
help with NTP
On Feb 18, 2015 at 09:22:27

yalmaz Posted:
I'll have to try
it again only next
time reducing my
bandwidth to the
minimum. Maybe
...

In The Forum:
VoIP Feature Wish List
Topic:
Cascading call-forwarding on several Vonage lines
On Feb 16, 2015 at 01:06:04

junobel152 Posted:
Vonage Voicemail
https://commun
ity.vonage.com/res
ources/be27765f5d/
summary
...

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Topic:
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On Feb 13, 2015 at 12:54:40

junobel152 Posted:
...
In The Forum:
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Topic:
Block those unwanted calls to your Vonage line
On Feb 13, 2015 at 12:48:33

junobel152 Posted:
...
In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Feb 12, 2015 at 13:46:05

junobel152 Posted:
...
In The Forum:
VoIP Feature Wish List
Topic:
Any Rumors Yet on Call Blocking Feature?
On Feb 12, 2015 at 13:41:08


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Vonage [font=Andalus] [/font] Other people have written about this problem &



[font=Andalus] [/font]

Other people have written about this problem & so why does Vonage play dumb?

I called Comcast on May 1 to switch my service from Vonage to Comcast. I also wanted to retain my old phone number. Comcast told me that I had to wait 10-15 days because it takes that amount of time for Vonage to release my old phone number.

On May 18, Comcast came into my house and installed my new phone service.

On June 11, I got billed by Vonage. When I called they told me that my service was still active.

On June 12, I called Comcast who told me that they will contact the FCC because they have been granted my phone #.

I found out that I have 2 phone servers - both Comcast and Vonage & they're both billing me.

The next Vonage customer service person (June 12) told me that I had to call to cancel my service. I told them to go ahead and cancel it. They informed me that I needed to pay $39.99 to disengage because my service would be one day short of a year.

Idiots. I joined Vonage on July 10, 2005 & I'm paid up until July 9th, 2006. I would call it one year! It covers 365 days.

Once the math problem was solved (another call, another long wait) - a "higher up the rank" customer service person tells me that I can't cancel until July 9th and to call back to cancel on that day. I need to call on that day and that day only.

But didn't I read somewhere that we need to cancel 10 days in advance?

I've read other complaints with the same story. Shouldn't they learn from this? It's a scam.

I originally wanted to cancel because my phone connection was "broken up" and friends also complained about a constant beep on my line. Now, even if the telephone connection was crystal clear - I would cancel because I feel that they have bad policies. They won't allow you to cancel and continue to create roadblocks so that days go by and dollars add up.

Vonage is stealing money from folks like us.



Read The Full Thread:

Cancellation problems.


For anyone who wants to cancel, they have to get thru to accounts management in
If you really want to cancel just change your credit card number. Then you can cancel
I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago,
I sent this to Vonage Customer care. I'll post their reply when I get one. I
So here are my responses. My questions are in italics: Dear Matthew, Thank
Make sure you do this also Matt.. 2. SERVICE 2.1 (a) Monthly Term. Service
I'll be darn - I'm having the very same experience as Matt. Caught between a rock
As I've said before, just change your credit card number. Since Vonage is making
I have to say that Vonage actually stepped up and corrected my problem. I called

swent posted "[font=Andalus] [/font] Other people have written about this problem &" on 06/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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