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Category: Main -> Vonage Voice Mail

Question
·  When I log into my voicemail on the web, the page is blank. How do I fix this?
·  Can I Hear My Messages Online If I Have A Mac?
·  Can I change the order in which my voicemail messages are displayed?
·  I forgot my Voicemail PIN. How do I get a new one?
·  How can I personalize my Voicemail PIN?
·  What is my voice mail local access number?
·  What Happens If I Cannot Hear My Voice Messages Online?
·  Can I set the number of seconds the forwarded call will ring before Voicemail picks up?
·  Why are my inbound calls not going to Voicemail and what can I do about it?
·  How do I stop my calls from going to Voicemail?
·  The time is wrong on my voicemails. Why?
·  I keep hearing an odd dial tone when I pick up the phone. The dial tone turns on and off rapidly several times.

Answer
·  When I log into my voicemail on the web, the page is blank. How do I fix this?

You need to enable cookies on your web browser. To enable cookies, follow the instructions below for the browser version you are using.

Microsoft Internet Explorer 5.x

  • Select "Internet Options" from the Tools menu.
  • Click on the "Security" tab.
  • Click "Custom Level" button.
  • Scroll down to the "Cookies" section.
  • Set "Allow cookies that are stored on your computer" to "Enable".
  • Set "Allow per-session cookies" to "Enable".
  • Click "OK".
Microsoft Internet Explorer 4.x
  • Select "Internet Options" from the View menu.
  • Click on the "Advanced" tab.
  • Scroll down to find "Cookies" within the "Security" section.
  • Select "Always accept cookies".
  • Click "OK".
Netscape Communicator 4.x
  • Select "Preferences" from the Edit menu.
  • Find the "Cookies" section in the "Advanced" category.
  • Select "Accept all cookies" (or "Enable all cookies").
  • Click "OK".

Mozilla Firefox 1.5.x
  • Select "Options" from the Tools menu.
  • Click on the "Privacy" tab.
  • Click "Cookies" sub-tab.
  • Scroll down to the "Cookies" section.
  • Be sure that "Allow sites to check Cookies" is checked.
  • Click "Exceptions".
  • Make sure that "secure.vonage.com" and "www.vonage.com" are set to "Enable".
    • If not, delete them from the list and you will be prompted the next time you log in, make sure you select "Accept" and check "Remember This" or "Don't Ask Again".
  • Click "Close", then "OK".

[ Back to Top ]

·  Can I Hear My Messages Online If I Have A Mac?

Yes.

Vonage Voicemail uses WAV files which should work with many audio applications, including Media Player and QuickTime.

The Voice Mail page should work with Safari, Firefox, and Internet Explorer, and most other browsers.

[ Back to Top ]

·  Can I change the order in which my voicemail messages are displayed?

No, voicemail messages are displayed in the order they are received, newest to oldest.

[ Back to Top ]

·  I forgot my Voicemail PIN. How do I get a new one?

If you forgot your Voicemail PIN, you can reset it on the main Voicemail page.

[ Back to Top ]

·  How can I personalize my Voicemail PIN?

You can personalize your PIN online or by telephone. Your new Voicemail PIN must consist of numbers only and be between 4 and 15 digits.

Online:
1. Log into the Voicemail section of your account.
2. Click on the Settings button.
3. Click the PIN link and follow the instructions.

By telephone:
Call your local access number and enter your mailbox number. Select "9", then "1" to modify your PIN.

[ Back to Top ]

·  What is my voice mail local access number?

From your Vonage telephone, you can simply dial *123 to access your voice mail. However, if you need to check your voicemail from another telephone, Vonage offers local access numbers in many parts of the world.

To get your local voicemail number, go to the Vonage home page, then click on "Features" and "Voicemail Plus". From there, you will be able to select your country, then your area code. Your local voicemail number(s) will be displayed.

When logging in to the local voicemail number, be sure to include the "1" in front of your telephone number (at least for US customers) when entering it.

[ Back to Top ]

·  What Happens If I Cannot Hear My Voice Messages Online?

To hear your voice messages online you need a media playback tool configured to play WAV files such as Windows Media Player, RealPlayer, WinAmp, QuickTime, Ultra Player, or Sonique.

There are many other tools that can also listen to WAV files. Many of these tools are free downloads.

[ Back to Top ]

·  Can I set the number of seconds the forwarded call will ring before Voicemail picks up?

Yes.

From the Voicemail page under your Vonage account, simply click on "Voicemail Settings." From there, you can change the number of seconds the phone will ring after it has forwarded to another number. The range is either instantly forward or 5 to 50 seconds in 5-second increments.

[ Back to Top ]

·  Why are my inbound calls not going to Voicemail and what can I do about it?

Typically, resetting your call forwarding and Voicemail solves this problem. In the event that this problem persists, Customer Care can easily resolve this issue.

[ Back to Top ]

·  How do I stop my calls from going to Voicemail?

When Voicemail is "Disabled", a call will ring until it is answered or the caller hangs up.

You can configure this feature by logging into your account, going to the Voicemail section, and selecting "Voicemail Options". From there, you may enable or disable Voicemail.

[ Back to Top ]

·  The time is wrong on my voicemails. Why?

Vonage displays the time the voicemail was received based on your selected time zone. If you are seeing an incorrect time on all of your voicemail messages, chances are you have the wrong time zone set up in your account.

To change the time zone, log in to your account, go to the Account page, click on Edit Account Information and select the desired time zone.

[ Back to Top ]

·  I keep hearing an odd dial tone when I pick up the phone. The dial tone turns on and off rapidly several times.

This is known as a "stutter tone" and is one of the ways your Vonage adapter informs you that you have voicemail.

If you hear the stutter tone and you do not have voice mail, try logging into your voicemail account (dial *123 and enter your PIN), and dialing "*" when the automated attendant answers, then hanging up. Wait a couple of minutes, and the stutter tone should clear.

[ Back to Top ]




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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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