You need to enable cookies on your web browser. To enable cookies, follow the instructions below for the browser version you are using.

Microsoft Internet Explorer 5.x

• Select "Internet Options" from the Tools menu.
• Click on the "Security" tab.
• Click "Custom Level" button.
• Scroll down to the "Cookies" section.
• Set "Allow cookies that are stored on your computer" to "Enable".
• Set "Allow per-session cookies" to "Enable".
• Click "OK".

• Select "Internet Options" from the View menu.
• Click on the "Advanced" tab.
• Scroll down to find "Cookies" within the "Security" section.
• Select "Always accept cookies".
• Click "OK".

• Select "Preferences" from the Edit menu.
• Find the "Cookies" section in the "Advanced" category.
• Select "Accept all cookies" (or "Enable all cookies").
• Click "OK".

• Select "Options" from the Tools menu.
• Click on the "Privacy" tab.
• Click "Cookies" sub-tab.
• Scroll down to the "Cookies" section.
• Be sure that "Allow sites to check Cookies" is checked.
• Click "Exceptions".
• Make sure that "secure.vonage.com" and "www.vonage.com" are set to "Enable".
• If not, delete them from the list and you will be prompted the next time you log in, make sure you select "Accept" and check "Remember This" or "Don't Ask Again".
• Click "Close", then "OK".

Yes.

Vonage Voicemail uses WAV files which should work with many audio applications, including Media Player and QuickTime.

The Voice Mail page should work with Safari, Firefox, and Internet Explorer, and most other browsers.

No, voicemail messages are displayed in the order they are received, newest to oldest.

If you forgot your Voicemail PIN, you can reset it on the main Voicemail page.

You can personalize your PIN online or by telephone. Your new Voicemail PIN must consist of numbers only and be between 4 and 15 digits.

Online:
1. Log into the Voicemail section of your account.
2. Click on the Settings button.
3. Click the PIN link and follow the instructions.

By telephone:
Call your local access number and enter your mailbox number. Select "9", then "1" to modify your PIN.

From your Vonage telephone, you can simply dial *123 to access your voice mail. However, if you need to check your voicemail from another telephone, Vonage offers local access numbers in many parts of the world.

To get your local voicemail number, go to the Vonage home page, then click on "Features" and "Voicemail Plus". From there, you will be able to select your country, then your area code. Your local voicemail number(s) will be displayed.

When logging in to the local voicemail number, be sure to include the "1" in front of your telephone number (at least for US customers) when entering it.

To hear your voice messages online you need a media playback tool configured to play WAV files such as Windows Media Player, RealPlayer, WinAmp, QuickTime, Ultra Player, or Sonique.

There are many other tools that can also listen to WAV files. Many of these tools are free downloads.

Yes.

From the Voicemail page under your Vonage account, simply click on "Voicemail Settings." From there, you can change the number of seconds the phone will ring after it has forwarded to another number. The range is either instantly forward or 5 to 50 seconds in 5-second increments.

Typically, resetting your call forwarding and Voicemail solves this problem. In the event that this problem persists, Customer Care can easily resolve this issue.

When Voicemail is "Disabled", a call will ring until it is answered or the caller hangs up.

You can configure this feature by logging into your account, going to the Voicemail section, and selecting "Voicemail Options". From there, you may enable or disable Voicemail.

Vonage displays the time the voicemail was received based on your selected time zone. If you are seeing an incorrect time on all of your voicemail messages, chances are you have the wrong time zone set up in your account.

To change the time zone, log in to your account, go to the Account page, click on Edit Account Information and select the desired time zone.

This is known as a "stutter tone" and is one of the ways your Vonage adapter informs you that you have voicemail.

If you hear the stutter tone and you do not have voice mail, try logging into your voicemail account (dial *123 and enter your PIN), and dialing "*" when the automated attendant answers, then hanging up. Wait a couple of minutes, and the stutter tone should clear.