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Vonage VoIP Forum FAQ (Frequently Asked Questions)

Category: Main -> The Vonage Forum Web Site

·  Is the Vonage Forum assocated with Vonage?
·  What is the Vonage Forum?
·  What types of posts are discouraged at the Vonage Forum?
·  What are the general guidelines regarding posting?
·  What types of posts are encouraged at the Vonage Forum?
·  I need technical help. What type of information should I post?

·  Is the Vonage Forum assocated with Vonage?

No. The Vonage-Forum is a completely independent site. This Site is exclusively owned and operated by 4Sight Media LLC. The Vonage Forum is no way endorsed, sponsored, provided, owned or otherwise controlled by Vonage.

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·  What is the Vonage Forum?

The Vonage-Forum is an independent site, owned and operated by 4Sight Media LLC. It was established to provide Vonage users with an independent place to help each other to make the most of their Vonage experience.

Most of the participants in the Vonage Forum are Vonage customers who are interested in helping other customers make the most out of their Vonage experience. While a few Vonage employees do post on the forums from time to time, they are doing so on their own time, and are not acting as agents of Vonage.

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·  What types of posts are discouraged at the Vonage Forum?

  • Spam or other commercial messages will be removed and the poster banned from the forum at the discretion of management.
  • Flames, personal attacks, insults, or other unfriendly postings will earn the poster a warning and the post may be edited or deleted. Repeated warnings will result in banning of the poster at the discretion of management.
  • Reviews or information on competing VoIP services are not permitted. This forum is for the discussion of the Vonage VoIP service, and may not be used to promote, discuss, or compare other telephone services.
  • Obvious rants without any request for assistance will be locked and/or deleted. Posters who engage in repeated behavior of this type may be banned.
  • Any advice or information that involves violations to the Vonage Terms of Service (TOS).

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·  What are the general guidelines regarding posting?

  • PLEASE DO be respectful, courteous, and polite.
  • PLEASE DO try not to duplicate the same problem on multiple threads. If you are having problems and see someone else with the exact same problem, please add to that thread.
  • PLEASE DO try to keep threads on topic. If you have a new problem, please feel free to start a new thread.
  • PLEASE DO try to help out. If you see a question and you have some useful information, please share it.

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·  What types of posts are encouraged at the Vonage Forum?

  • Requests for assistance in using the Vonage service.
  • Reports of problems or issues with the Vonage service.
  • Tips, hints, and tricks for getting the most out of the Vonage service.

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·  I need technical help. What type of information should I post?

Your title/subject line

  • It is critical that your post have a clear and descriptive title. "Help me! Vonage Broken!" is a poor choice. "Occasional choppy audio" is better. "RTP300: Reports of choppy audio when uploading large files." is even better.
What to include in your post
  • Please describe, in detail, the issue you are experiencing (ie. choppy audio, dropped calls, unable to dial specific numbers, incoming calls not received, etc).
  • Your location (City and State are sufficient)
  • Your ISP Name and Type (Cable, DSL, Wireless, Satellite, etc)
  • Internet modem or access point make and model (ie "Linksys BEFCMU10 V2"). Be as specific as possible.
  • Type of Vonage adapter used, and Firmware version if possible (ie. "Linksys RTP300, Firmware 1.00.60"). Again, be as specific as you can.
  • Setup of your network, including any other network equipment (routers, switches, wireless bridges, etc) you may have. For example: "Modem -> RTP300 -> PC"
  • Upload and Download speed information (tested at The VoIP Speed Test site), just run the test and copy the information under "My Results" when the test is complete.
  • DETAILED test results from TestYourVoIP
    • Follow the link above.
    • Select "BOSTON" from the pulldown list and allow the test to complete.
    • Click "See Detailed Results"
    • Select ALL of the text starting at "MOS Analysis from You to BOSTON" and ending just before the "Test Again" button, copy, and paste that into your post.
Here is a helpful checklist that you may want to paste into your posting. Simply fill in the blanks:


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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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