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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Category: Main -> The Vonage Forum Web Site

Question
·  Is the Vonage Forum assocated with Vonage?
·  What is the Vonage Forum?
·  What types of posts are discouraged at the Vonage Forum?
·  What are the general guidelines regarding posting?
·  What types of posts are encouraged at the Vonage Forum?
·  I need technical help. What type of information should I post?

Answer
·  Is the Vonage Forum assocated with Vonage?

No. The Vonage-Forum is a completely independent site. This Site is exclusively owned and operated by 4Sight Media LLC. The Vonage Forum is no way endorsed, sponsored, provided, owned or otherwise controlled by Vonage.

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·  What is the Vonage Forum?

The Vonage-Forum is an independent site, owned and operated by 4Sight Media LLC. It was established to provide Vonage users with an independent place to help each other to make the most of their Vonage experience.

Most of the participants in the Vonage Forum are Vonage customers who are interested in helping other customers make the most out of their Vonage experience. While a few Vonage employees do post on the forums from time to time, they are doing so on their own time, and are not acting as agents of Vonage.

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·  What types of posts are discouraged at the Vonage Forum?

  • Spam or other commercial messages will be removed and the poster banned from the forum at the discretion of management.
  • Flames, personal attacks, insults, or other unfriendly postings will earn the poster a warning and the post may be edited or deleted. Repeated warnings will result in banning of the poster at the discretion of management.
  • Reviews or information on competing VoIP services are not permitted. This forum is for the discussion of the Vonage VoIP service, and may not be used to promote, discuss, or compare other telephone services.
  • Obvious rants without any request for assistance will be locked and/or deleted. Posters who engage in repeated behavior of this type may be banned.
  • Any advice or information that involves violations to the Vonage Terms of Service (TOS).

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·  What are the general guidelines regarding posting?

  • PLEASE DO be respectful, courteous, and polite.
  • PLEASE DO try not to duplicate the same problem on multiple threads. If you are having problems and see someone else with the exact same problem, please add to that thread.
  • PLEASE DO try to keep threads on topic. If you have a new problem, please feel free to start a new thread.
  • PLEASE DO try to help out. If you see a question and you have some useful information, please share it.

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·  What types of posts are encouraged at the Vonage Forum?

  • Requests for assistance in using the Vonage service.
  • Reports of problems or issues with the Vonage service.
  • Tips, hints, and tricks for getting the most out of the Vonage service.

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·  I need technical help. What type of information should I post?

Your title/subject line

  • It is critical that your post have a clear and descriptive title. "Help me! Vonage Broken!" is a poor choice. "Occasional choppy audio" is better. "RTP300: Reports of choppy audio when uploading large files." is even better.
What to include in your post
  • Please describe, in detail, the issue you are experiencing (ie. choppy audio, dropped calls, unable to dial specific numbers, incoming calls not received, etc).
  • Your location (City and State are sufficient)
  • Your ISP Name and Type (Cable, DSL, Wireless, Satellite, etc)
  • Internet modem or access point make and model (ie "Linksys BEFCMU10 V2"). Be as specific as possible.
  • Type of Vonage adapter used, and Firmware version if possible (ie. "Linksys RTP300, Firmware 1.00.60"). Again, be as specific as you can.
  • Setup of your network, including any other network equipment (routers, switches, wireless bridges, etc) you may have. For example: "Modem -> RTP300 -> PC"
  • Upload and Download speed information (tested at The VoIP Speed Test site), just run the test and copy the information under "My Results" when the test is complete.
  • DETAILED test results from TestYourVoIP
    • Follow the link above.
    • Select "BOSTON" from the pulldown list and allow the test to complete.
    • Click "See Detailed Results"
    • Select ALL of the text starting at "MOS Analysis from You to BOSTON" and ending just before the "Test Again" button, copy, and paste that into your post.
Here is a helpful checklist that you may want to paste into your posting. Simply fill in the blanks:

ISSUE:
LOCATION:
ISP NAME and TYPE:
MODEM MODEL:
VONAGE ADAPTER:
NETWORK SETUP:
VoIP SPEED TEST RESULTS:
TESTYOURVOIP RESULTS:

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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