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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26


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Category: Main -> Vonage and 911

Question
·  How are 911 calls handled over a Vonage line?
·  What is E911? Is it available in my area?
·  I am concerned about 911. Can I test it? How?
·  Can I trust Vonage to handle my 911 calls?

Answer
·  How are 911 calls handled over a Vonage line?

When you join Vonage, you will be asked to provide a 911 address.  It is critical that you enter this information into your Vonage account as soon as possible.  This information will assist Vonage in routing the call to your local emergency center or to the Vonage National Emergency Center.

There are three types of 911 calling available on Vonage.  The type you get will depend on the availability of 911 and routing at your local emergency center. You can determine the type of 911 service at your number by dialing 933 on your Vonage line:

  • E911:  When you dial 911, your telephone number and registered address is sent to the local emergency center assigned to your location.
  • Basic 911:  Calls will go to a local emergency operator, but they will not have your call back number or your exact location, so you must be prepared to give them this information.
  • Vonage Call Center:  If you don't have access to basic 911 or E911, your 911 call will be sent to the Vonage national emergency call center. A trained agent at the emergency call center will ask for the name, telephone number and location of the customer calling 911, and then contact your local emergency center.
Further information on Vonage and 911 can be found at the Vonage 911 page.

[ Back to Top ]

·  What is E911? Is it available in my area?

E911 works very much like traditional landline-based 911 service. With E911 service, when you dial 911, your telephone number and registered address are sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary.

It is important to register your 911 address with Vonage as soon as possible, and to change it when you move or relocate for any period of time.

You do not have to take any special action (other than registering your address) to get E911. If it is available in your area, it will be turned on automatically.

E911 is not available in all areas. To find out what types of service are available to you, call 933 from your Vonage telephone line. It is also a good idea to test 911/E911 from time to time after arranging the test with your local authorities.

[ Back to Top ]

·  I am concerned about 911. Can I test it? How?

  • First, check your local laws to make sure that testing 911 is allowed.  Most states allow it, and some even encourage it.
  • Next, call your local police station on their non-energency number and ask about setting up a test.  They will most likely direct you to the non-emergency number at your local Emergency Center.
  • Follow any instructions given to you by the Emergency Center or local police station to set up a test.
  • During the test, have the following questions prepared:
    • Do you see my name and telephone number?
    • Are you the proper emergency center for my address?
    • Is there anything special I need to do or say when calling 911 from this number?

[ Back to Top ]

·  Can I trust Vonage to handle my 911 calls?

Vonage has put a great deal of effort into making sure that 911 works as well as possible.  Vonage is, however, slightly different from a "landline" telephone company.  A working Vonage line requires an Internet connection and electricity to power your adapter.  There may be occasions or emergencies where your Vonage line might not operate.  Of course, the same is also true of your traditional phone line (if the wires are down) or your cell phone (if you cannot get signal or the tower is down).   No single connection will be up 100% of the time.

You can increase the chances of your Vonage line working when you need it by putting your Internet modem and Vonage adapter on an Uninterruptable Power Supply (UPS) and having a telephone hardwired to the Vonage adapter (or putting your cordless telephone base on a UPS as well).  This will provide service for a while in the event of a power loss, and also help protect your equipment from damage due to power spikes or surges.

It is always wise to have a backup plan, though.  Most states support the use of "911" dialing on cell phones, even if the cell phone does not have active service with a cellular company. Check your local laws (or call your local police station's non-emergency number) to see if this is true in your area.   Some areas also require the local phone company to maintain a dial tone with 911 capability at each residence, whether that residence is subscribed to telephone service or not.

[ Back to Top ]




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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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