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Vonage :evil: Here's my story of why Vonage Problems: After relying solely on my cellular



:evil: Here's my story of why Vonage Problems:
After relying solely on my cellular phone for a year because i was annoyed by the high costs of traditional land line service (a $49.99 unlimited package meant $80 after taxes), I came across a Vonage ad. I had been meaning to sign up for Voip phone service with Earthlink, but in features, Vonage beat out the Earthlink and came in at a lower price at $25.99. Wonderful I thought as I waited anxiously for my Cisco ATA 186 (converts analog voice signal to digital; your phone plugs into this device and this device to your router) to arrive in the mail.

Well, let me quit beating around the bush and say that this service sucks at best. Here's why:
Got my voicemail working and it was fine. Had some friends call in from work to show them how great Vonage was. Voicemail message had mysteriously disappeared and was replaced by an annoying beep, beep, beep. . . and you couldn't leave a message. Called in and finally got through to someone after several attempts and they said that they had an outage. Ok, so I reset my message.
Set up a virtual number for my parents to use to call me. Did not work. I called Vonage and of course couldn't get through on the line (busy signals, dropped calls, and answering machine after being on hold). I sent an email to support several days ago. To this day I have received nothing and of course I can't get though to anyone on the phone.
Since Saturday, today is Monday - phone service is off and on due to outages. Saturday it was for several hours. Sunday a few minutes. Monday a couple hours. Not able to make or receive calls. Not acceptable
Customer service is not accessible. When stuff goes wrong, and belive me it does, you just have to sit back and wait and use your cell phone. No wonder they let you transfer your calls to another number for free. Your number never works!
I have yet to be a satisfied customer. I had four friends ready to switch Vonage and I told them to stay with Verizon. Verizon may kill you on taxes, but hey, at least you get to use your phone and you can rely on it!

No, it's not my setup - I have Earthlink cable modem - 2.3mbs down and 384k up. I know how to build and manage networks so it's not my configuration. Vonage is a bit ahead of their time. Like Microsoft, they should have worked out their bugs before releasing such a poor service to customers.

Unhappy Customer from Queens, NY



Read The Full Thread:

Vonage Problems


My take on this whole service is that it is a lot better as an outgoing-only than
I agree with everything you said. As an "early adopter" I don't mind putting up
I'm based in the UK and called somebody with a 917 area code (but also based in the
i will admit they are lacking in many area's right now. and probably gonna get worse
Hahaha... an anonymous user threatening to file suit in a users forum. That'll
I have had exactly the same problems as the previous customer. I have a dedicated
Well, dispite the outage on thursday that lasted for a few hours, everything here
:roll: First off... I've had problems with the voicemail, but an email to customer


Anonymous posted ":evil: Here's my story of why Vonage Problems: After relying solely on my cellular" on 08/25/2003

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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