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Vonage dcongrav: I think I understand the issues in your post, and I don't think I



dcongrav:

I think I understand the issues in your post, and I don't think I concur with your conclusion.

While I agree the high cost of repair/replacement of a failed router and the amount of time that you will be out of service until that replacement can be accomplished should be factored in to any decision, that should not automatically dissuade people from switching to Vonage.

While I don't want to discount your other issues they didn't seem to be a problem for you until this outage happened. The rebate issue is certainly an insult following injury, but it is not central to your main problem. As far as customer service goes, the trend from recent posts indicates that customer service is actually improving.

I think Vonage/Linksys could do more to make the central problem you faced less urgent. They could either use overnight service or local retailers to set up a loaner program for adapters that cease to work. Vonage could coerce Linksys to pay the loaner costs for adapters under warranty and the cost for loaners during non-warranty repair/replacement could be built added to the repair costs. (Since most routers would be replaced you would basically be buying the loaner.)

As far as your current problem, they may intend to credit you for the RT31P2 when you ship back your PAP2. I would call Customer Service and see what their story is.

As far as using up your cell minutes, one option might be to add SoftPhone onto your account and use your computer for calls while your adapter is down.



Read The Full Thread:

Don''t replace your phone - Vonage not ready for Primetime


I was a relatively happy Vonage user for a few days over 3 months. I told everyone
Thats funny, you just described yourself.
Thank you for a very well thought out reply. Perhaps what annoys me most is
No, I was thinking that since Vonage was willing to give you a service credit that
Thanks again Stephen. Your comments are welcome and the idea of "lending" the
They said they'd ship you the adaptor at no cost to you, yet they charged you $150+..
Thanks for the moral support djino. I wish that I got some kind of support from
Dear lord. I definently know what I'd do, if I were you, but I'm not sure if I could
Thanks djino. Because I absolutely must have a virtual number in Mexico City,

scerruti posted "dcongrav: I think I understand the issues in your post, and I don't think I" on 07/11/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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